HomeMy WebLinkAbout2023-3-29 ENR Packet
AGENDA
CITY OF MAPLEWOOD
ENVIRONMENTAL AND NATURAL RESOURCES COMMISSION
Wednesday,March 29, 2023
7:00 p.m.
Maplewood City Council Chambers
1803 County Road B East
1.Call to Order
2.Roll Call
3.Approval of Agenda
4.Approval ofMinutes:
a.November30, 2023
b.January 25, 2023
5.New Business
a.Tennis Sanitation Recycling Collection Annual Review
1)2022 Recycling Collection Year End Report
2)2023 Recycling Collection Work Plan
b.Republic Services Trash and Yard Waste Collection Annual Review
1)2022 Trash and Yard Waste Collection Year End Report
2)2023 Trash and Yard Waste Collection Work Plan
6.Unfinished Business
7.Visitor Presentations
8.Commissioner Presentations
9.Staff Presentations(oral reports)
a.March 13, 2023, City Council Meeting Update – Renewable Energy Ordinance
and Wetland Buffer Variance for 1910 County Road C (Carretta Senior Housing
Development)
b.April 17, 2023 - ENR MeetingUpdates
1)2023 Goal SettingWorkshop
2)Election of Chair and Vice Chair
3)2022 Annual Report
4)Maplewood Clean Energy for All Report
c.April 22, 2023 - Spring Clean Up at Aldrich Arena from 8 a.m. to 1 p.m.
d.No Mow May Update
e.June 3, 2023 – Waterfest at Phalen Regional Park from 11 a.m. to 4 p.m.
10.Adjourn
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Greg & Willie Tennis
Tennis SanitationLLC.
1/31/2023
Prepared by: Sierra Gress
Index of Recycling Report
...................Page 2
...................Page 3
...................Page 4
Recycling Data (Multi-...................Page 5
Multi-...................Page 6
Inquiries, Linens, Cardboard, & Parks Summary.....................Page 7
Composite Study......................Page 8
...................Page 9
Glass Recycling Processor...................Page 10
Market Report -..................Page 11
Additional Items................................................................Page 12
Summary of Year-.................Page 13
Appendix of Recycling Report
...................Appendix A
Recycling Report (Multi-....................Appendix B
......................Appendix C
Monthly Multi-.......................Appendix D
Monthly Single Family Report Dat.....................Appendix E
EducationalTagsand
Complaints/ComplimentsLog Report
Educational Tags...............................................................Appendix F
Compliments/Complaints....................................................Appendix G
January 31, 2023
City of Maplewood
Maplewood, MN 55109
1830 County Road B E
RE: LETTER OF PURPOSE
Dear City of Maplewood,
This Year-end recycling report has been prepared for the City of Maplewood.
This report contains summaries of recycling data for both single family and multi-family dwellings
including, but not limited to, inquiries, composite study information, environmental impact report and
recycling market report.
Also included, is ten years of comparison data to help measure the success of the recycling program.
The data in this report has been utilized over the years to assist us in understanding past, present and
future progress of the recycling program, as well as helping us develop future strategies to enhance
the recycling programs already in place.
Sincerely,
Greg & Willie Tennis
Greg and Willie Tennis
Tennis Sanitation
Maplewood recycling year-end report 2022 page 2
RECYCLING DATA SUMMARY
In this report, we have compiled annual data from both single family and multi-family dwellings. This
data includes:
Combined net tonnage of all residential and multi-family dwellings
Break-out of single family tonnage and participation rates (orange)
Break-out of multi-family tonnage (blue)
(blue)
Separate measurement of weights for cardboard and linens (bottom of APPENDIX A)
Break-out of single family (orange) and Multi-family (blue) recycling materials by type and
(blue)
weight.
Break-out of combined tonnages (green)
(green)
Inquiries tracked per month (bottom of APPENDIX A)
Business, parks and cardboard volumes
The data is compiled from recyclable materials collected from our drivers on designated Maplewood
routes. Each load is weighed, and weights period. Weights are broken-
out based on a composite ratio of the entire load.
Maplewood recycling year-end report 2022 page 3
RECYCLING DATA (SINGLE FAMILY)
The Single Family Data in APPENDIX A (orange)wascompiled from the single family homes after taking out the
multi-family weights. From this data,we canillustrate the weight per home (in lbs.),per month. We also have
tracked the number of residents that do not place their recycling out on a weekly basis.
In analyzing the single family data, we are able to provide the following observations:
2022averageweight per unit, per month -41.20lbs.
2011 -38.91 lbs. per month2012 -41.95 lbs. per month2013-43.78 lbs. per month
2014 -53.48 lbs. per month2015 -53.48 lbs. per month2016 -54.59 lbs. per month
2017 -53.99 lbs. per month 2018 -54.01 lbs.per month2019 -53.69 lbs. per month
2020 -46.13 lbs. per month 2021 -43.74 lbs. per month
2022annual net total tons collected for single-family -2,802.21tons
2011-2,146.06tons2012 -2,313.61tons2013 -2,414.62tons
2014-2,949.92tons 2015 -2,949.94 tons2016 -3,011.02 tons
2017 -2,978.13 tons2018 -2,979.18 tons2019 -2,961.30 tons
2020 -3,137.35 tons 2021 -2,974.80 tons
Total Participation Percentage
Maplewood recycling year-end report 2022 page 4
RECYCLING DATA (MULTI-FAMILY)
The Data in APPENDIX A (Blue) is compiled from the net total weight of family homes after factoring out the
(Blue
multi-family weights. From this data, we can illustrate the weight per unit (in lbs.), per month. To assist us in
providing accurate data, we compile weights on a quarterly basis. This weight is used to provide us with a fair
average of weight generated by each multi-family unit. Our drivers also documented the number of carts
dumped at each location on a weekly basis (see APPENDIX D). These weights are then added at the end of each
month to provide us with a net total.
In analyzing the multi-family data, we can provide the following observations:
2022 average lbs. per unit, per month = 9.76 lbs.
2011 = 12.96 lbs. per month 2012 = 11.47 lbs. per month
2013 = 13.24 lbs. per month 2014 = 12.95 lbs. per month
2015 = 13.04 lbs. per month 2016 = 13.08 lbs. per month
2017 = 11.03 lbs. per month 2018 = 12.95 lbs. per month
2019 = 9.92 lbs. per month 2020 = 10.39 lbs. per month
2021 = 10.14 lbs. per month
2022 annual net total tons collected for multi-family = 249.21 tons
2011 = 312.73 tons 2012 = 276.88 tons
2013 = 319.56 tons 2014 = 312.64 tons
2015 = 314.66 tons 2016 = 315.79 tons
2017 = 268.69 tons 2018 = 305.32 tons
2019 = 239.36 tons 2020 = 265.29 tons
2021 = 259.04 tons
How are the weights determined for the multi-family data? On a quarterly basis, we use one truck to collect all
multi-family dwellings. The total weight is divided by the number of carts emptied to get an average weight per
cart. This data is then entered into a multi-family spreadsheet. See APPENDIX D for an example of this report.
Maplewood recycling year-end report 2022 page 5
MULTI-FAMILY INDIVIDUAL SUMMARY LETTER
From the data compiled throughout the year, we can provide each multi-family property with an accurate
summary report of their recycling volumes (APPENDIX B). We also provide them with information on how their
recycling efforts impact the environment and how to enhance their efforts.
Maplewood recycling year-end report 2022 page 6
INQUIRIES SUMMARY
Below are twelve months of data documenting the number of residents thathavecalled our office. This year,
the most common calls were regarding additional items they could recycle, and questions about our holiday
schedule.
We are confident that our customer service representatives have resolved all inquiries to the residents
satisfaction.
2022 Total Inquiries
JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC TOTAL
13 11 19 13 20 20 24 25 18 23 18 8 212
2011 - 344 2012 - 260 2013 - 233 2014 - 1,552
2015 - 422 2016 - 662 2017 - 255 2018 - 165
2019 - 334 2020 - 370 2021 - 398
LINENS AND SHOES SUMMARY
The 2020 year brought us many challenges, and linen recycling was one of them.
Simple Recycling, our linen partner, was shut down for multiple months due to the
pandemic, and unable to pick up linens from our location during that time. When
Simple Recycling reopened, they had new regulations, and were able to the collect the
bagged material, but unable to collect it divided by city.
*Total weight of all linens collected by Tennis for the year
CARDBOARD SUMMARY
Cardboard collected for 2022 from city facilities and buildings totaled 104,440 lbs.
2021 - 85,830 lbs. 2020 - 74,490 lbs. 2019 - 89,120 lbs.
2018 - 102,356 lbs. 2017 - 88,337 lbs. 2016 - 104,498 lbs.
2015 - 125,020 lbs. 2014 - 131,346 lbs. 2013 - 140,650 lbs.
2012 - 92,850 lbs. 2011 - 105,615 lbs.
BUSINESSES AND PARKS WEIGHTS:
2022 BUSINESSES: 44,777 lbs. CITY PARKS: 300 lbs.
2021 BUSINESSES: 42,773 lbs. CITY PARKS: 840 lbs.
2020 BUSINESSES: 41,161 lbs. CITY PARKS: 3,220 lbs.
2019 BUSINESSES: 49,386 lbs. CITY PARKS: 5,650 lbs.
2018 BUSINESSES: 71,529 lbs. CITY PARKS: 6,650 lbs.
2017 BUSINESSES: 62,460 lbs. CITY PARKS: 8,080 lbs.
2016 BUSINESSES: 60,771 lbs. CITY PARKS: 7,920 lbs.
2015 BUSINESSES: 45,885 lbs. CITY PARKS: 8,350 lbs.
2014 BUSINESSES: 30,157 lbs. CITY PARKS: 11,180 lbs.
2013 BUSINESSES: 2,855 lbs. CITY PARKS: 9,140 lbs.
Maplewood recycling year-end report 2022 Page 7
RECYCLING COMPOSITE STUDY
Over the years of our contract, we have done extensive recycling composite studies. Originally, we conducted
our study by sorting loads collected from the city of Maplewood over a full week, and sorted them all at once.
As of 2018, we have looked at all of the past data that we have collected, and have tested a single load of
material from the city of Maplewood. The single load of material has consistent ratios comparable to the
studied. Once the material is unloaded from the trucks in our MRF
(Material Recovery Facility), it is sorted into each category, as listed below. Each of the categories are then
weighed and documented. The results of the composite study are entered into the provided monthly reports.
Why do a composite study?
Having a good understanding of the recycling composition provides us with data that may assist us in adjusting
the recycling program to fit the needs of the Residents. With ongoing changes in the economy, culture and in
the home, we can develop more available markets, increase processing technologies to handle more items and
enhance educational materials to instruct residents on proper recycling procedures.
Maplewood recycling year-end report 2022 page 8
ENVIRONMENTAL IMPACT ANALYSIS
Using the detailed recycling data from this report, we can provide the City of Maplewood with some unique
ways that the residents recycling efforts have made a difference. Over the years, recycling markets have been
able to recycle more items out of the waste stream. They have also been able to determine what resources are
saved by recycling various materials.
In this report, we were able to convert the types of recycling materials into resources saved.
Maplewood recycling year-end report 2022 page 9
MARKET REPORT
The 2022 markets were steadily strong all the way through August, when they began to drop significantly
through the end of the year. We continue seeing changes with regulations that have been influenced by
, despite keeping all of our recyclable materials in the United States (mostly in the Midwest).
Metal markets have continued to fluctuate though the year, but paper and cardboard markets have dropped
drastically. The market for recycled plastics has remained low, but is gradually rising again, and material
demand for some grades is increasing. Lastly, the demand and market have remained the same for glass. With
our Ni-Hot machine, we are able to capture more glass; however, the only processer in the area has changed
their dynamics and is now charging for glass processing based on quality.
The outlook for 2023
Markets are stabilizing, but will continue with the strict regulations on contaminates and clean material. Co-
mingle curbside recycling makes it easier to recycle, but it remains important to clean food containers and
make sure to only place items listed in the recycling brochure loosely into the recycling cart.
Maplewood recycling year-end report 2022 page 10
RESIDUALS:
Residuals consisted of items such asStyrofoam,foam, shoes, diapers,and general garbage.
2022: Residuals are down to 108.17 tons from last year
2021: Residuals are down to 114.83 tons from last year
2020: Residuals are up to 131.71 tons from last year
2019: Residuals are down to 60.49 tons from last year
2018: Residuals are up to 62.54 tons from last year
2017: Residuals are up to 61.69 tons from last year
2016: Residuals are up to 38.59 tons from last year
2015: Residuals are down to 29.38 tons from last year
2014: Residuals are down to 29.36 tons from last year
2013: Residuals are down to 49.30 tons from last year
2012: Residuals are down to 55.55 tons from last year
2011: Residuals are 26.88 tons
TRUCK WEIGHTS:
During the 2022 Calendar year, our vehicles did not exceed the
maximum loaded weight of 40,000 pounds when hauling the
recyclables collected from the residents of Maplewood. Weight
tickets are available upon request.
RECYCLING SERVICE FEE:
The recycling service fee is $4.50 per unit, per month, which is based upon the contracted price.
STORAGE OF EXTRA RECYCLABLE MATERIALS:
During the 2022 calendar year, our recycling facility had sorted all
recyclable materials within 45 days of processing to recycling markets;
with the exception of milk cartons
are baled and stored until there is enough volume to meet the vendor's
minimum shipping requirements, and "rare type" plastics are stored
until a large enough quantity is available to make a mill-sized bale.
Maplewood recycling year-end report 2022 page 11
SUMMARY OF YEAR-END RECYCLING REPORT
The 2022 Maplewood year-end recycling report provides up-to-date information from the C
recycling activities over the past year. Each section of this report reflects the various ways data was
collected, entered and calculated to contribute to meeting our combined goals.
In the report, we have illustrated the composition of recyclables and itemized volumes of recyclables
from both single family and multi-family dwellings as they relate to each break-out of each separate
commodity. We also provide information on how the City's recycling efforts will impact our
environment.
98%. Both single-family tonnages and multi-family
recycling volumes have remained steady and consistent with other municipalities.
In 2023, we will maintain the comprehensive recycling program we offer with the additional types of
plastics, metals and linens.
With the support of the city of Maplewood, we will maintain these high standards of recycling for
single-family and multi-family dwellings.
Maplewood recycling year-end report 2022 page 12
APPENDIX A - 2022 RECYCLING DATA SUMMARY
APPENDIX A - RECYCLING DATA SUMMARY
2022 MAPLEWOOD
RECYCLE TONNAGE DATA JAN FEB MAR APR MAY JUNE JULY AUG SEPT OCT NOV DECTOTAL
MONTHLY DATA/RTE UNITSUNITSUNITSUNITSUNITSUNITSUNITSUNITSUNITSUNITSUNITSUNITSUNITSTYPE
Single Family Percentage Break-out
TonsTonsTonsTonsTonsTonsTonsTonsTonsTonsTonsTons
Cardboard:80.5570.1189.8283.4395.5991.6588.2196.9587.9083.4487.0788.071042.79Tons
Paper:71.3262.0879.5373.8784.6481.1478.1085.8477.8273.8877.0977.98923.29Tons
Scrap Metal:3.432.983.823.554.073.903.764.133.743.553.713.7544.39Tons
Large Plastic:1.191.031.321.231.411.351.301.431.291.231.281.3015.36Tons
Z-Bale Plastic:4.964.325.535.145.895.645.435.975.415.145.365.4264.21Tons
PET Plastic:7.186.258.017.448.528.177.868.647.847.447.767.8592.96Tons
Tin:3.002.613.343.103.563.413.283.613.273.113.243.2838.81Tons
Chipped Glass:31.6427.5435.2832.7737.5536.0034.6538.0834.5232.7734.2034.59409.59Tons
Aluminum:
3.543.083.943.664.204.023.874.263.863.663.823.8745.78Tons
Linens
0.130.110.140.130.150.150.140.160.140.130.140.141.66Tons
Milk Cartons:
0.410.360.460.420.490.470.450.490.450.420.440.455.31Tons
Residual
8.327.259.288.629.889.889.1210.029.088.629.009.10108.17Tons
TOTAL TONS
215.67187.72240.49223.35255.93245.37236.18259.56245.63223.41233.11235.79 2802.21 Tons
# of HOMES ON ROUTE
11,335 11,335 11,335 11,335 11,335 11,335 11,335 11,335 11,335 11,335 11,335 11,335
AVERAGE LBS / HOME / MONTH
38.0533.1242.4339.4145.1643.2941.6745.8043.3439.4241.1341.6041.20AvgLbs /Un
Multi- Family Percentage Break-out
TonsTonsTonsTonsTonsTonsTonsTonsTonsTonsTonsTons
Cardboard:7.887.518.707.708.048.067.418.147.537.307.747.1793.18Tons
Paper:6.986.657.706.827.127.146.567.216.676.476.856.3582.52Tons
Scrap Metal:0.340.320.370.330.340.340.320.350.320.310.330.313.98Tons
Large Plastic:0.120.110.130.110.120.120.110.120.110.110.110.111.38Tons
Z-Bale Plastic:0.490.460.540.470.500.500.460.500.460.450.480.445.75Tons
PET Plastic:0.700.670.780.690.720.720.660.730.670.650.690.648.32Tons
Tin:0.290.280.320.290.300.300.280.300.280.270.290.273.47Tons
Chipped Glass:3.102.953.423.033.163.172.913.202.962.873.042.8136.62Tons
Aluminum:
0.350.330.380.340.350.350.330.360.330.320.340.314.09Tons
Linens
0.010.010.010.010.010.010.010.010.010.010.010.010.12Tons
Milk Cartons:
0.040.040.040.040.040.040.040.040.040.040.040.040.48Tons
Residual
0.810.780.900.800.830.830.770.840.780.750.800.749.63Tons
TOTAL TONS
21.1020.1223.3020.3221.5321.5819.8421.8020.1619.5520.7219.19 249.21 Tons
# of MF UNITS ON ROUTE
4,256 4,256 4,256 4,256 4,256 4,256 4,256 4,256 4,256 4,256 4,256 4,256
AVERAGE LBS / HOME / MONTH
9.929.4510.959.5510.1210.149.3210.249.479.199.749.029.76Avg Lbs /Un
COMBINED TOTALS
TonsTonsTonsTonsTonsTonsTonsTonsTonsTonsTonsTons
Cardboard:88.4377.6298.5291.13103.6399.7195.62105.0995.4390.7494.8195.241135.97Tons
Paper:78.3068.7387.2380.6991.7688.2884.6693.0584.4980.3583.9484.331005.81Tons
Scrap Metal:3.773.304.193.884.414.244.084.484.063.864.044.0648.37Tons
Large Plastic:1.311.141.451.341.531.471.411.551.401.341.391.4116.74Tons
Z-Bale Plastic:5.454.786.075.616.396.145.896.475.875.595.845.8669.96Tons
PET Plastic:7.886.928.798.139.248.898.529.378.518.098.458.49101.28Tons
Tin:3.292.893.663.393.863.713.563.913.553.383.533.5542.28Tons
Chipped Glass:34.7430.4938.7035.8040.7139.1737.5641.2837.4835.6437.2437.40446.21Tons
Aluminum:
3.893.414.324.004.554.374.204.624.193.984.164.1849.87Tons
Milk Cartons:
0.450.400.500.460.530.510.490.530.490.460.480.495.79Tons
Residual
9.138.0310.189.4210.7110.719.8910.869.869.379.809.84117.80Tons
TOTAL TONS
227.63199.82253.61234.58266.75256.65246.14270.50245.63233.58244.03245.14 2924.06 Tons
Jan FebMarAprMay June July AugSeptOct Nov Dec
CARDBOARD
8,200 8,100 9,640 8,000 8,550 11,560 8,840 8,800 10,350 6,250 7,800 8,350 104,440 LBS
TOTAL INQUIRIES
13111913202024251823188 212
Business Volume lbs 3,5662,9154,2063,4023,9773,5562,8844,4864,1344,1843,9023,565 44,777 LBS
Parks Volume lbs
00000300000000 300 LBS
Paricipation %
96%96%98%98%97%99%99%99%99%99%99%99%98%AVG. %
Nonparticipants #3372971451511096410110830453837122AVG.
APPENDIX B - Yearly Recycling Report Multi-Family
APPENDIX C -MONTHLY RECYCLING REPORT LETTER
APPENDIX D - MONTHLY MULTI-FAMILY REPORT
# of Carts
December
APPENDIX E - MONTHLY SINGLE FAMILY REPORT DATA
APPENDIX FEducational Tags
MAPLEWOOD RESIDENTS WHO DRIVERS TAGGEDFOR NON RECYCLABLE MATERIAL
JANUARY2022
ADDRESSROUTE DAYREASONDATE
1764 Co Rd B1764 Co Rd BMondayTrash 4 weeks1/3/2022
1460 Sherren1460 SherrenMondayStyrofoam1/3/2022
1500 Lark1500 LarkMondayTrash1/3/2022
2168 English2168 EnglishMondayMirror1/3/2022
1193 Lark1193 LarkMondayWood1/3/2022
1247 Lealand1247 LealandMondayAt Garage1/3/2022
Mplwd AptsMplwd AptsMonday2 Trash1/3/2022
1665 Co Rd B1665 Co Rd BMondayFake Tree1/10/2022
1751 Frost1751 FrostMondayCart Placement Tagged1/10/2022
1232 Lark1232 LarkMondayStyrofoam1/10/2022
Mplwd AptsMplwd AptsMonday4 Trash1/10/2022
1971 S1971 StanichtanichMondayWood Paneling Tagged1/10/2022
1940 Flandrau1940 FlandrauMondayStyrofoam1/17/2022
Mplwd Public WorksMplwd Public WorksMondayClosed1/17/2022
1839 Frank1839 FrankMondayTagged Wood1/17/2022
1260 Riley1260 RileyMondayTrash1/17/2022
214 Ferndale214 FerndaleFridayStyrofoam1/21/2022
389 Hig389 High Pth PtFridayPlastic Bags1/21/2022
2240 Ide2240 IdeMondayTrash,Styro1/24/2022
1494 Sandburst1494 SandburstMondayNot Reachable1/24/2022
1247 Lealand1247 LealandMondayBy Garage1/24/2022
1887 Radatz1887 RadatzWednesdayCart Facing Wrong1/26/2022
1938 Edgerton1938 EdgertonThursdayIn Yard Tipped Over1/27/2022
214 Ferndale214 FerndaleFridayJammed Styro1/28/2022
809 New Cent809 New CenturyuryFridayStyrofoam1/28/2022
1653 Frost1653 FrostMondayWooden Chair1/31/2022
1805 White Bear1805 White BearMondayTrash1/31/2022
FEBRUARYFEBRUARY2022
ADDRESSADDRESSROUTE DAYREASONDATE
822 Mary822 MaryTuesdayTrash2/1/2022
1282 Edgehill1282 EdgehillWednesdayLeft Foam2/2/2022
177 Larpentuer177 LarpentuerThursdayNext To Mailbox2/10/2022
2714 Brookview2714 BrookviewFridayIcy/Snow Covered2/11/2022
2402 Alissa Ln2402 Alissa LnTuesdayTrash2/15/2022
2334 Co Rd D2334 Co Rd DWednesdayElectronics2/16/2022
3021 Bartelmy3021 BartelmyWednesday2 Carts 1 Food2/16/2022
Hollween 28Hollween 2839 white bear39 white bearWednesdayNot Plowed2/23/2022
2720 Mplwd Kliethermes2720 Mplwd KliethermesWednesdayNot Plowed2/23/2022
1512 Co Rd B Sherwood1512 Co Rd B SherwoodWednesdayNot Plowed2/23/2022
MARCHMARCH2022
ADDRESSADDRESSROUTE DAYREASONDATE
Gethsemane Gethsemane Lutheran Lutheran TuesdayCart Blocked3/8/2022
SherSherwood Glen Aptwood Glen AptWednesdayFrozen To Ground3/9/2022
2958 Furness St2958 Furness StWednesdayTrash Mixed With Recy3/16/2022
Sherwwod GlenSherwwod GlenWednesdayFrozen To Ground3/16/2022
506 Marnie506 MarnieFridayTrash In Boxes3/18/2022
342 P342 ParkviewarkviewFridayCart In Garage3/18/2022
23522352TilsenTilsenTuesdayBoy With Foam/Shelf3/22/2022
752 Co Rd B752 Co Rd BThursdayMail Box On Ground B43/24/2022
397 Mary St397 Mary StFridayMail Box On Ground B43/25/2022
2360 Timber Ave2360 Timber AveFridayTrash3/25/2022
1929 Price1929 PriceMondayLeft Styrofoam3/28/2022
1324 Pine Tree Dr1324 Pine Tree DrTuesdayFull Of Clothes3/29/2022
APRILAPRIL2022
ADDRESSADDRESSROUTE DAYREASONDATE
2176 Mcafee Cr2176 Mcafee CrMondayTagged Styrofoam4/4/2022
Sherwood Glen AptsSherwood Glen AptsWednesdayTrash4/6/2022
722 Roselawn722 RoselawnThursdayTV4/7/2022
177177LarpentuerLarpentuerThursdayNext To Mailbox4/7/2022
758 Viking Dr758 Viking DrThursdayTaped Shut4/14/2022
Wyngate AptsWyngate AptsWednesday1 Can Branches & Bush4/20/2022
2144 Woodlynn2144 WoodlynnWednesdayBox Stryofoam4/20/2022
2947 Bellaire2947 BellaireWednesdayWheel & Post4/20/2022
2364 Teakwo2364 TeakwoododFridayTagged Styrofoam4/22/2022
443 Cre443 CrestviewstviewFridaySliding Door4/22/2022
1783 Lakewood Dr1783 Lakewood DrMondayTagged Styrofoam4/25/2022
1860 Flandrau1860 FlandrauMondayCart Works Fine4/25/2022
755 Meyer755 MeyerTuesdayStyrofoam4/26/2022
2709 Michael2709 MichaelTuesdayStyrofoam4/26/2022
2408 Co Rd D2408 Co Rd DWednesdayMicrowave4/27/2022
2137 Bradley2137 BradleyThursdayTrash4/28/2022
2546 Beth2546 BethFridayTrash4/29/2022
2364 Teakwood2364 TeakwoodFridayStyrofoam4/29/2022
MAYMAY2022
ADDRESSADDRESSROUTE DAYREASONDATE
1522 Sherren1522 SherrenMondayLeft Linen No Room In Truck5/2/2022
1728 Duluth1728 DuluthMondayPaint Can & Wood5/2/2022
Parkview AParkview AptsptsMondayStyrofoam In Boxes5/2/2022
1809 Jackson St1809 Jackson StThursdayWood5/12/2022
1387 Dorland1387 DorlandFridayTagged Spacing5/13/2022
CobblestoneCobblestoneTuesday2 Blocked By Furniture5/17/2022
2316 St2316 StanridgeanridgeWednesdayMicrowave,Window & Styro5/18/2022
1443 Cpoe1443 CpoeMondayStyrofoam 5/23/2022
2615 Stillwater Rd2615 Stillwater RdTuesdayCompost5/24/2022
WyngateWyngateWednesday4 Carts Trash5/25/2022
2067 Lydia2067 LydiaWednesdayWood Door5/25/2022
474 Roselawn Ave E474 Roselawn Ave EThursdayFoam5/26/2022
2026 Duluth2026 DuluthMondayFoam5/31/2022
1789 Edward1789 EdwardMondayTagged Placement5/31/2022
1865 Phalen1865 PhalenMondayTagged Foam5/31/2022
1265 Frost1265 Frost--Frost EnglishFrost EnglishMondayNo Cart Out 8:45AM5/31/2022
JUNE2022
ADDRESSROUTE DAYREASONDATE
2197 Lydia2197 LydiaWednesdayTrash Only6/2/2022
1710 Gurney1710 GurneyThursdayTied Shut6/3/2022
1815 Flandrau St1815 Flandrau StMondayCompost6/6/2022
1356 Birchview1356 BirchviewTuesdayPaint6/7/2022
3047 Edward St3047 Edward StWednesdayLeft Carpet6/8/2022
639639--643 Farrell St643 Farrell StTuesdayKids Toys By Carts6/14/2022
WyWyngatengateWednesday1 Cart Plants6/15/2022
16451645GervaisGervaisWednesdayTagged Placement6/15/2022
181181--191 Larpentuer191 LarpentuerThursdayCans At Garage6/16/2022
1790 Onacrest Curv1790 Onacrest CurvThursdayMower Oil6/16/2022
954 Edith954 EdithTuesdayBox Mixed Trash6/21/2022
2508 Keller Pkwy2508 Keller PkwyWednesdayPile Wood6/22/2022
2030 Beam2030 BeamWednesdayAll Trash6/22/2022
2338 Overlook2338 OverlookFridaySpacement6/24/2022
Cobblestone AptsCobblestone AptsTuesday2 Carts Blocked Furniture6/28/2022
2512 Cypress St2512 Cypress StWednesdayTrash6/29/2022
WyngateWyngateWednesday2 Carts Trash6/29/2022
1639 Gervais Ave1639 Gervais AveWednesdayNo Space6/29/2022
JULYJULY2022
AADDRESSDDRESSROUTE DAYREASONDATE
2338 Overlook2338 OverlookFridaySpace Tagged7/1/2022
910 Lakewood Ct910 Lakewood CtFridayTV7/1/2022
2168 English2168 EnglishMondayLeft Non Recy Items7/5/2022
1763 Clarence St1763 Clarence StMondayFirework Cartidges7/5/2022
1805 White Bear Ave1805 White Bear AveMondayTagged Space7/5/2022
1928 Kennard St1928 Kennard StMondayFirework Cartidges7/5/2022
1256 County Rd D1256 County Rd DWednesdayPalster Tub7/7/2022
506 Co Rd B506 Co Rd BThursdayGas Grill7/8/2022
Mpwd THMpwd THWednesday2 Trash7/13/2022
PPhoenix Centerhoenix CenterMondayTrash7/18/2022
2660 Li2660 LindenndenWednesdayBB Hood Take Apart7/20/2022
838 Palm838 PalmWednesdayStryofoam7/20/2022
1681 Co Rd C E1681 Co Rd C EWednesdayTagged Multiple Times Left7/20/2022
Gold Star AptsGold Star AptsThursdayFurniture Blocking7/21/2022
377 Kings377 Kingston ton ThursdayShingles & Trash7/21/2022
1571572 Brooks2 BrooksWednesdayStryofoam7/27/2022
Gold Star AptsGold Star AptsThursdayFurniture Blocking7/28/2022
2338 Overlook2338 OverlookFridayTagged Multiple Times Left7/29/2022
AUGUSTAUGUST2022
ADDRESSADDRESSROUTE DAYREASONDATE
1277 Burke1277 BurkeMondayStyrofoam8/1/2022
2308 Stillwater Rd2308 Stillwater RdTuesdayTagged For Space left today8/2/2022
Beaver Creek #1120Beaver Creek #1120TuesdayAt Garage On 11:20AM8/2/2022
Gold StarGold StarThursdayBlocked Furniture8/4/2022
1963 Barclay1963 BarclayMondayStyrofoam8/8/2022
1487 Larpenteur1487 LarpenteurMondayMixed Trash8/8/2022
1681 Co Rd C1681 Co Rd CWednesdayTagged No Space multy times8/10/2022
360 Summer360 SummerThursdayTagged Styrofoam8/11/2022
Gold StarGold StarThursdayBlocked Furniture8/11/2022
910 Bartelmy910 BartelmyTuesdayWood8/16/2022
WyngateWyngateWednesday2 Carts Brush8/17/2022
27502750--2792 White Bear2792 White BearWednesdayTagged Couldn't Reach8/17/2022
Gold Star AptsGold Star AptsThursdayBlocked Furniture8/18/2022
Pineview TH #1579Pineview TH #1579WednesdayRecy Cart Move Out Trash8/24/2022
1944 Flandrau1944 FlandrauMondayWood8/29/2022
1941 Flandrau1941 FlandrauMondaySheetrock & Trash8/29/2022
WyngateWyngateWednesday3 Carts Trash 8/31/2022
SEPTESEPTEMBERMBER2022
ADDRESSADDRESSROUTE DAYREASONDATE
2338 Overlook2338 OverlookFridayTagged Space9/2/2022
898 Marine Cr898 Marine CrFridayLeft For Next Week Linen9/2/2022
959 Schaller959 SchallerFridayStyrofoam9/2/2022
14891489SherrenSherrenMonday8' Slide9/6/2022
1439 Belmo1439 Belmont Lnnt LnMondayStyrofoam9/6/2022
1945 Dieter1945 DieterMondayWood9/6/2022
2188 English2188 EnglishMondayWood Flooring9/6/2022
2195 Day2195 DayMondayStyrofoam9/6/2022
1769 Duluth1769 DuluthMondayLeft 2 Linen Bags Full Already9/6/2022
23382338OverlookOverlookFridayPlacement Tagged9/9/2022
11765 Burke765 BurkeMondayStyrofoam9/12/2022
1760 Burke1760 BurkeMondayStyrofoam9/12/2022
1160 Co Rd B E1160 Co Rd B EMondayStyrofoam9/12/2022
CobblestoneCobblestoneTuesdayStyrofaom In Boxes9/13/2022
2334 Co Rd D2334 Co Rd DWednesdayMower Oil & Gas9/14/2022
2053 Edgerton2053 EdgertonThursdayStyrofoam9/15/2022
Gold Star AptsGold Star AptsThursdayBlocked By Furniture9/15/2022
2620 Forest2620 ForestWednesdayStyrofoam9/21/2022
1732 Co Rd B1732 Co Rd BMondayStyrofoam In TV Box9/26/2022
1575 Sandhurst Dr1575 Sandhurst DrMondayFood9/26/2022
1343 Co Rd B1343 Co Rd BMondayDirt9/26/2022
1986 Co Rd B1986 Co Rd BMondayBungee Closed9/26/2022
Gold Star AptsGold Star AptsThursdayMattress Blocking9/29/2022
204 McClelland204 McClellandFridayYard Wast & Dirt9/30/2022
2338 Overlook2338 OverlookFridayTagged Space9/30/2022
OCTOBEROCTOBER2022
ADDRESSADDRESSROUTE DAYREASONDATE
Wyngate AptsWyngate AptsWednesday1 Cart Trash10/5/2022
2338 Overlook2338 OverlookFridayTagged Cart Placement10/7/2022
1575 Sandhurst Dr1575 Sandhurst DrMondayTagged Food/Trash10/10/2022
2120 Mississippi2120 MississippiThursdayPlastic Wrap10/13/2022
1466 Laurie Rd1466 Laurie RdMondayStyrofoam10/17/2022
1880 Birmingham St1880 Birmingham StMonday7 Linen Bags Took 210/17/2022
1227 Co1227 Countryview Cruntryview CrWednesdayRolled Carpet10/19/2022
2540 Keller Pkwy2540 Keller PkwyWednesdayMailbox On Ground Not Us10/19/2022
Gold Star AptsGold Star AptsThursdayBlocked By Futon & Mattress10/20/2022
Century RidCentury Ridge Aptsge AptsFridayN/O 8:24AM10/21/2022
2110 En2110 EnglishglishMondayLeft Mattrees In Cart Tagged10/24/2022
Wyngate AptsWyngate AptsWednesday1 Full Trash10/26/2022
2008 Edgemont2008 EdgemontThursdayTagged Trash10/27/2022
Gold Star AptsGold Star AptsThursdayBlocked Furniture10/27/2022
2115 Pr2115 ProsperityosperityMondayStyrofoam10/31/2022
2242 Du2242 DuluthluthMondayWater Cooler10/31/2022
NOVEMBERNOVEMBER2022
ADDRESSADDRESSROUTE DAYREASONDATE
2591 Stillwater Rd2591 Stillwater RdTuesdayTrash11/1/2022
WyngateWyngateWednesday1 Trash11/2/2022
Gold Star Gold Star ThursdayBlocked Furniture11/3/2022
2240 Ide2240 IdeMondayYard Waste11/7/2022
WynWyngategateWednesday1 Trash11/9/2022
Gold Star Gold Star ThursdayBlocked Furniture11/10/2022
Gold Star Gold Star ThursdayBlocked Furniture11/17/2022
1446 Lark1446 LarkMondayYard Waste11/21/2022
1512 Lark1512 LarkMondayPumpkins11/21/2022
1199 Lark1199 LarkMondayStyro & Clothing11/21/2022
Maple Pond HomesMaple Pond HomesMondayIn Enclosure (HOW)11/21/2022
2507 Forest2507 ForestWednesdayStyrofoam11/23/2022
Blocked By Van Tagged Last
37 Larpenteur37 LarpenteurThursdayWeek11/25/2022
2539 James2539 JamesFridayWood11/26/2022
2338 Ove2338 Overlook Crrlook CrFridayTagged Space of Carts11/26/2022
2240 Ide2240 IdeMondayYard Waste11/28/2022
2213 Mcafee2213 McafeeMondayStyro11/28/2022
2190 Hazel2190 HazelMondayConcrete11/28/2022
CobblestoneCobblestoneTuesday2 Blocked Furniture11/29/2022
1037 Sterling1037 SterlingTuesdayTagged Wood11/29/2022
Wyngate AptsWyngate AptsWednesday1 Trash11/30/2022
DECEMBERDECEMBER2022
AADDRESSDDRESSROUTE DAYREASONDATE
204 MCClelland204 MCClellandFridayStyrofoam12/2/2022
Brookview ManorBrookview ManorFridayIcey Couldn't Get12/2/2022
2319 Dahl2319 DahlFridayStyo in TV Box12/2/2022
2287 Dahl2287 DahlFridayStyrofoam12/2/2022
2262 Linwood2262 LinwoodFridayStyrofoam12/2/2022
2358 Linw2358 LinwoodoodFridayStyrofoam12/2/2022
1668 Rosewood1668 RosewoodMondayStyro In Box12/5/2022
Cobblestone AptsCobblestone AptsTuesday2 Plowed In 1 Mixed Trash12/6/2022
1247 Co Rd E1247 Co Rd EWednesdayCarpet 12/7/2022
2091 Br2091 BradleyadleyThursdayStyrofoam12/8/2022
1193 Lark1193 LarkMondayWood Shevling12/12/2022
2242 Duluth2242 DuluthMondayStyro12/12/2022
Cobblestone AptsCobblestone AptsTuesdayMixed Trash On Ground12/13/2022
2725 5th2725 5thTuesdayBoth Wheels On Left Extra12/13/2022
2401 Hazelwood2401 HazelwoodWednesdayTagged Chair (Wood)12/14/2022
17101710--1712 Gurn1712 GurneyeyThursdayCarpet 12/15/2022
1769 Frost1769 FrostMondayStyro12/19/2022
1940 Barclay1940 BarclayMondayFoam Seat12/19/2022
1809 English English Manor1809 English English ManorMondayPlowed In & Car Blocked12/19/2022
2508 Keller Pkwy2508 Keller PkwyWednesdayStyro & Plants12/21/2022
2535 Cypress2535 CypressWednesdayStyro12/21/2022
GoldGoldStar AptsStar AptsThursdayNot Plowed12/22/2022
2585 Mailand2585 MailandFridayFrozen12/23/2022
Gold Star AptsGold Star AptsThursdayBlocked & Plowed In12/29/2022
Western Hills AptWestern Hills AptThursday1 Cart Frozen12/29/2022
1615 Sterling1615 SterlingFridayStyro In Box12/30/2022
Appendix GComplaints and Compliments
City of Maplewood
Compliments2022
Caller
DateAddressCity Notes
Name
Hi there, Just wanted to give a
shout out and compliment your
driver that does aTuesday
morning route through
Maplewood (Frank Street). After
the severe thunderstorm went
through last night, many of the
garbage and recycling cans were
2988 Frank 2988 Frank toppled over by the storm and
8/3/22Angela VickAngela VickMaplewood
StSttrash/recycling spilled
everywhere. The driver not only
hopped out to put the recycling
can upright, but
quickly/efficiently set up the
garbage can as well and gathered
up trash that had blown around
as well. Above and beyond, and
very appreciated!
2023 Recycling Collection Work Plan
Draft 3-20-23
Tennis Sanitation submits an annual work plan outliningkey priorities for residential recycling system
improvements, including improvements outlined in the City’s Ramsey County SCORE recycling work plan
(Exhibit 1). The work planis incorporated into the recycling contract by reference once it is approved by
the CityCouncil.
1.Postponement of Recycling and/or Trash Collection: The residential recycling contract states
that the contractor may postpone collections due to severe weather or other causes outside the
contractor’s reasonable control. Upon postponement, collection will be made on the next day
following the conclusion of the severe weather event, or as soon as possible. The contractor
shall coordinate severe weather service postponement announcements with the City. Mixed
messages shall not be broadcast to City residents.
During the 2022/2023 winter season, there were several single-family residential postponed
trash collection days due to severe weather events. Trash collection was delayed by Republic
Servicesbut recycling was not delayedby Tennis Sanitation. The delay in one service and not
the other causes confusion and frustration to affected Maplewood residents. The City cannot
require both trash and recycling collection contractors to delay if one hauler feels the need to
delay serviceunder the current contract. This is something the City could review for future
contracts if there are still two separate haulers under a new contract. Under the current
contracts, the City desires to set up a system for postponed collection and messaging with the
two contractors under this work planas follows:
a.Communication of Postponement: Republic Services has the capability of sending
recorded telephone messages to Maplewood residents letting them know of the
postponed trash collection, Tennis Sanitation does not have that same capability for
recycling collection. Tennis Sanitation will work with the City and Republic Services on a
system for consistent messaging to avoid confusion when one service is delayed and not
the other.
b.Multi-Family Properties: Under the current recycling contract, Tennis Sanitation will roll
out recycling dumpsters instead of recycling carts for multi-family properties with 21
units or more. Several multi-family properties have converted to this method of
collection since 2020. During the 2022/2023 winter season,some of those properties
had their recycling dumpstercollection delayed due to icy driveway conditions. Tennis
Sanitation did not give notice to the property owner or manager of the delay. This
caused recycling dumpsters to overflow and recycling to be thrown away when the
dumpsters were full. Tennis Sanitation will work with the City to come up with a system
for notifying multi-family properties of delayed recycling service.
2. Monthly and Year-End Report Improvement:
a.Cardboard:
1)2022 Recycling Data Summary
a)Businesses/Churches and Parks: Cardboard is listed separately from the
business/church and park recycling volumes. Identify if the total
cardboard collected is included in the business/church and park
recycling volumes or measured separately. Separate cardboard
collected from businesses/churches from parks.
b)Z Bale Plastics: Identify the types of plastics included in the Z Bale data.
2)Cart inventory: The contract states that once per year the contractor shall
conduct a field audit of recycling carts deployed in Maplewood to eligible
residential dwelling units and small businesses and churches including number
and size of carts. The results of the inventory are to be included in the year-end
report. Submit a cart inventory for year 2022 and ensure all future year-end
reports include this information.
3. Park Recycling: The recycling data reflects a decrease in park recycling rates from 2020 to 2022
as follows: 2020 – 3,220 pounds; 2021 - 890 pounds; 2022 - 300 pounds. In 2022 no monthly
rates were listed, just the year-end rate. Verify the park recycling weight accuracy. If the
reduced rates are accurate work with the City to create a plan to improve park recycling in 2023.
4. Cart Delivery: Tennis Sanitation supplies and manages the recycling carts. They offer the carts
in three sizes including 35, 65, and 95-gallon carts. The contract does not include a
management plan for recycling carts and dumpsters, which is the case in the trash hauling
contract where the City supplies the carts and Republic Services manages the carts. The trash
hauling contract identifies that new customer carts and exchanges will be made within five
business days of a request. Tennis Sanitation will work with the City to create a cart
management plan to include details on rolling out carts for new customers and cart
replacements.
5. 2023 SCORE Agreement Work Plan: Assist the City in addressing items listed on the 2023 SCORE
Agreement (Exhibit 1).
6. Event:
a. Touch a Truck Event: Tennis Sanitation will attend the City’s annual Touch a Truck
Summer Event scheduled for Wednesday, June 14, 2023.
Exhibits: 2023 SCORE Agreement Work Plan
2
Exhibit 1
Maplewood2023 Recycling Performance Work Plan
Minimum Requirements
1.Complete all 2023 SCORE requirements, including reporting on time and in person mid-year status meeting.
2.Provide outreach to all residents about the municipality’s recycling program and submit copies of materials to
Ramsey County.
3.Use Ramsey County materials and information when and where appropriate to promote increased recycling,
reuse and repair (e.g., Fix-it Clinics), medicine collection, household hazardous waste, organic waste and yard
waste participation.
a.Send materials to Ramsey County for review prior to distribution.
b.Include county contact information on materials:
i.24/7 Recycling & Disposal Hotline: 651-633-EASY (3279)
ii.RamseyRecycles.com
c.Provide links to the Ramsey County web pages on municipality website.
4.Use hauler data to identify those not recycling and target educational materials.
5.Ensure all multi-unit properties are meeting State law requirements to recycle and are receiving free Ramsey
County resources.
6.Increase opportunities for recycling in public spaces.
a.All recycling bins must be paired with a trash bin and in good condition.
b.Labels must be readable.
c.Promote Ramsey County’s event container lending program and green event planning tips.
7.Implement a “Green” purchasing procurement policy for city functions and facilities to use reusable, recyclable
or compostable packaging.
8.Ensure the collection of textiles for recycling is available to residents through curbside collection and to multi-
unit dwellings through special collection or drop-off.
9.Enforce recycling contracts, including the assessment of penalties for non-compliance.
a.Audit reporting by obtaining hauler weight tickets.
b.Have labels replaced if not readable.
10.Attend County Recycling Coordinator meetings and attend a yearly composition study.
Additional Incentive Activities Approved:
1.Promote BizRecycling. Actively work with and promote BizRecycling to businesses and institutions in
collaboration with Ramsey/Washington Recycling & Energy for organics recycling and food waste reduction
programs.
2.Promote Multi-unit Recycling Improvements. Actively work with and promote free resources and grants
to multi-unit building in collaboration with Ramsey/Washington Recycling & Energy to
improve and/or start recycling at multi-unit dwellings.
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2022
City of Maplewood Trash and Yard Waste CollectionYear End Report
to continuing to
of Maplewood and Republic Services
and look forward
h and yard waste collection. Including
Warm wishes,Bev MathiasenSamahra Hallada
Dear City of Maplewood,We are excited to provide the 2022 CityYear End Report. In this annual report you will find the required and necessary reports for the City of Maplewood’s trasthe
year end tonnages and the 2022 Work Plan Priorities with detailed progress made on each initiative. We also included information on Republic Services commitment to sustainable and environmental
solutions. We value the partnership with the City of Maplewoodprovide service reliability, simple solutions, and environmental responsibility going into 2023.
sustainabi
ices.com/organizational-
Learn more about our leadership in environmental solutionshttps://www.republicserv
Environmental services for a more sustainable world.
ides customers with one of
tes across the country with
:
it to RNG. When RNG, a low carbon gas, is used to
tric tons of CO2 annually, which is the equivalent of
specialty waste. RSG now prov
ic vehicles at multiple si
provider of environmental solutions offering treatment,
greenhouse gas emissions from 484 trucks per year. The gas
x for Seventh Consecutive Year and ranked highest among
vehicle fleet each year as technology advances.
environmental services and sustainability and investing in the
across the environmental services space.
plant is connected to a pipeline operated by Xcel Energy. The new facility
twork of Plastic Polymer Centers across the United States representing the
cled content for consumer packaging.
to manage circularity of plastics, Republic announced a bold investment and
enger cars off the road.
On October 25th RSG introduced Minnesota’s first landfill to renewable natural gas (RNG) facility to Pine Bend Landfill in Inver Grove Heights. The RNG works by capturing methane from
the Landfill and converting fuel heavy-duty-trucks, it eliminates the equivalent of plant will capture the equivalent of more than $2 million metaking about 435,000 passIn 2022 Republic
Services ran pilot operations for electraggressive, long-term plans to grow our electric In order to address the growing desireinnovation to create a hub and spoke nefirst time a single
North American company will manage the plastics stream from curbside collection to delivery of high-quality, and even food-grade, recyRepublic Services acquired US Ecology, Inc., a
leading recycling, and disposal of hazardous, non-hazardous and the most complete set of product offerings
••••
Republic Services continues to be a national leader in Minnesota community. Republic Services Named to Dow Jones Sustainability Indeindustry peers for CDP (Carbon Disclosure Project)
Climate Change
CONFIDENTIAL
••
2022 Environmental Achievements
4
More details to come.
Republic Services partnered with the City of Maplewood for their
Spring of 2023 (subject to change)
1.Total Households: 8,8842.Permanent Exemptions: 1453.Walk Ups: 484.OptIns: 99
annual Solid Waste Guide sent to residents in April of 2022.
CONFIDENTIAL
1.Curbside Organics Collection: 2.Trash Hauling Audit:3.Townhome and Manufactured Home OptIns:
2022 Trash and Yard Waste Work Plan
5
ǞğƩƩğƓƷǤ ĭƩĻķźƷƭ ğƩĻ ŅźƓğƌźǩĻķͲ wĻƦǒĬƌźĭ {ĻƩǝźĭĻƭ
ƩƚƓƒĻƓƷğƌ tƌğƓƓĻƩͲ {ŷğƓƓ CźƓǞğƌƌ͵
ЌЉD ΏАЎ ĭğƩƷƭЏЉD ΏЊЋЎ ĭğƩƷƭВЉD ΏЊВБ ĭğƩƷƭ
The 2022 yearly reports were sent to Shann Finwallon 2/7 including all data requested.Warranty Carts•••/ğƩƷ ǞğƩƩğƓƷǤ ķğƷğ źƭ ƦĻƓķźƓŭ ǞźƷŷ hƷƷƚ͵ hƓĭĻ ƷŷĻ
•••Ǟźƌƌ ƭĻƓķ ǒƦķğƷĻķ ƩĻƦƚƩƷźƓŭ Ʒƚ 9Ɠǝź
CONFIDENTIAL
4. Yearly Reports
6
ic Services collects trash and organics at City facilities
Gal recycle cart/one 4yd trash dumpster
Waste, and Municipal Facilities
Two 95-Gal Trash Carts –they have 1 95 One Trash Dumpster Collected Seasonally –they have two 4yd trash dumpsters
••* Full audit provided to Shann Finwallin November of 2022
Fire Station 3 –1530 County Road C (#6 on audit)Harvest Park -2561 Barclay Street (#10 c on audit)
••
Operations Manager, Operations Supervisor, and drivers conducted an audit and confirmed that the current level of services are adequate. All Municipal buildings were part of the audit*
and Republic Services made minor updates to their records for two sites:
As part of the new trash and yard waste contract, Republat no cost. Republic Services and the City will identify the number and size of the existing trash and organics containers at
City facilities. This list will be used to right-size the number and size of container to ensure adequate collection of trash and organics at City facilities.Maplewood Residential Trash,
Yard Audit complete on November 24, 2022•
CONFIDENTIAL
5. City Facilities
7
lling to start on the first of the
Republic Services notified residents on their bill and seamlessly transitioned the billing cycle in August of 2022 for resident’s September/October bill. CONFIDENTIAL
6. Billing By the end of 2022, Republic Services transitioned the City’s bi-monthly biyear. This will allow the yearly trash rate changes to be on the January/February bill, rather than
both year’s rates on the December/January bill.•
8
omer Service Improvements
2019:82020:22 (1/1/2020 –12/31/2020 data; 175% increase over 2019)2021: 35 (59% increase over 2020)2022: 36
••••Support Follow Up Questions:
CONFIDENTIAL
7. Net Promoter Score/Cust
9
Maplewood survey responses from 2022:
•
CONFIDENTIAL
NPS Survey
10
00:01:06
00:03:59
!
Average Speed to Answer: Average Handle Time:
2021 Average Speed to Answer: 00:06:252021 Average Handle Time: 00:04:4920222022Significant improvement in the average speed to answer with many months under 30 secondsIncreased staffingEnhanced
training Focused customer service pods
•••••Improvements•••
00:03:5800:04:0300:03:5900:03:3700:04:0400:04:2500:04:4000:04:2300:04:0100:03:5800:03:3700:03:2500:03:59
time
Average handle
00:00:5000:00:1600:00:2600:01:3500:02:2000:02:0000:02:2700:01:2600:00:4400:00:2700:00:2400:00:3300:01:06
Answer
Average Speed of
4,5192,0772,2933,5374,0063,8473,2693,6372,8013,0793,7893,512
40,566
Calls Offered
MayJuly
April
June
March
August
JanuaryOctober
February
December
November
Total 2022
September
CONFIDENTIAL
Customer Service Improvements Call Center Data:
11
63109400
251416994812504264926971
102423171145102423342100160105115187371178402500691117
N/A
1075344539381959
8,8841,4121,0753,4453,9389,506
Year End Year End Year End Year End Year End Year End Year End
Annual Total
631094007750
251416994812504264921416214358
39
Dec 102423171 Dec 145 Dec 102423342 Dec 100160105 DecDecDecDec143
N/AN/AN/A
N/A
1075344539381412107534453938 9506
8,884
6310594004332
2514169948124264941242616812
21
106415171145106415342120148147 197
NovNovNovNovNovNovNovNov
N/A N/A N/A N/A
1075344539331414107534453933 9452
8,890
631094010000 1 03912
25141699491250426420 35
OctOctOctOctOctOctOctOct
104420171145104420342174170245
N/AN/AN/A
N/A
1075344639371427107534463937 9505
8,881
63109400401618
231416996112464264162761 77
58
104419172145104419344175175194278
N/AN/AN/A
SeptSeptSeptSeptSeptSept N/A SeptSept
1065343239051429106534323905 9446
8,864
64164038146
221512996212441245483019122575
41
112310174145112310348125172158300 123
AugAugAugAugAugAugAugAug
N/A N/A N/A N/A
1106349037161433110634903716 9277
8,727
6241740000844
1
13129962124012394835473647
JulJulJulJulJulJulJulJul
113309173145113309346175183224347 146
N/AN/AN/A
N/A
1110349237241431111034923724 9284
8,851
641740
1912129962123812364835142728156154571130
7:
JunJunJunJunJunJunJunJun
113308170145113308340175187243376 228
N/AN/AN/A
N/A
1114348337111433111434833711 9254
8,851
6417404
20131299761240123948352224482251515930
:5
115304165145115304330175200268396 217
N/AN/AN/A
MayMayMayMayMayMay N/A MayMay
1120348737231419112034873723 9269
8,872
6316940021 4
20141299741240424830214360751627
Apr 115303166 Apr 145 Apr 115303332 Apr 175213287428 AprAprAprApr242
N/AN/AN/A
N/A
1122348537221405112234853722 9264
8,881
731794094
2013127714403339483512193934516169
81
115302165144264115302175229299458 228
N/AN/AN/A
MarMarMarMarMarMarMarMar
N/A
1077342337301388107734233730 8869
8,876
731694000011
1
21131277144239483033425153
Feb 116306162 Feb 144264 Feb 116306324 Feb 173237317459 FebFebFebFeb181
N/A N/A N/A N/A
1114348337301384111434833730 9259
8,875
831794333
14:9
21131278164229483516284349
31
JanJanJan
115305164144264115305328181194256 142
N/AN/AN/A
N/A
KboKboKboKboKbo
1072341637401386107234163740 9159
8,881
Walk up services
Yard waste accounts
Single family accounts
Permanent exemptions
Townhome/manufactured home accounts
2022 Maplewood Year-End Trash Services Report - Submitted by Republic Services
Collection Service Levels 20 Gallon EOW20 Gallon Weekly32 Gallon Weekly65 Gallon Weekly95 Gallon Weekly 2/32 Gallon Weekly2/65 Gallon Weekly 2/95 Gallon Weekly 3/65 Gallon Weekly 3/95
Gallon Weekly 4/65 Gallon Weekly 4/95 Gallon Weekly5/95 Gallon Weekly Account InformationContainers in use 20 Gallon EOW20 Gallon Weekly32 Gallon Weekly65 Gallon Weekly95 Gallon Weekly
2/32 Gallon Weekly2/65 Gallon Weekly 2/95 Gallon Weekly 3/65 Gallon Weekly 3/95 Gallon Weekly 4/65 Gallon Weekly 4/95 Gallon Weekly5/95 Gallon Weekly Total trash carts in use Trash
Cart Inventory 20 Gallon 32 Gallon 65 Gallon 95 Gallon Trash Carts to be Purchased 30 gal 60 gal 90 gal Trash Cart Parts to be PurchasedTrash Cart Warranty Issues 20 Gallon 32 Gallon
65 Gallon 95 Gallon Total carts Trash Cart Activity Volume switchesReplacement /RepairRemoval DeliveryRemove yardwasteAdd yardwaste Total Activity
2023 Trash and Yard Waste Collection Work Plan
Draft 3-20-23
Republic Services submits an annual work plan outlining key priorities for residential trash and yard
waste system improvements, including customer service improvements based on the net promoter
scores, household audits (as needed), and proposed improvements to the Spring Clean-Up and Fall
Clean-Up Campaigns. The work plan is incorporated into the recycling contract by reference once it is
approved by the City Council.
1.Curbside Food Scraps Collection: Ramsey and Washington Counties are rolling out curbside
organics (food scraps) collection in 2023. Food scraps will be collected from residents using
durable compostable bags (food scrap bags) that will be co-collected with the trash. Bags and
program participation will be free to residents in single and multi-family homes in both counties.
Robotic sorting technology will be used to separate the bags from the trash at the
Ramsey/Washington Recycling and Energy Center.
Maplewood’s trash collection will remain the same when the new program begins. However,
there may be some logistical arrangements that need to be made by Republic Services in
preparation of the curbside organics collection. Republic Services shall work with City and
County staff in 2023 to create a plan to roll out the program to Maplewood residents.
2.Postponement of Trash and/or Recycling Collection: The residential trash and yard waste
contract states that the contractor may postpone collections due to severe weather or other
causes outside the contractor’s reasonable control. Upon postponement, collection will be
made on the next day following the conclusion of the severe weather event, or as soon as
possible. The contractor shall coordinate severe weather service postponement
announcements with the City. Mixed messages shall not be broadcast to City residents.
During the 2022/2023 winter season, there were several postponed trash collection days due to
severe weather events. Republic Services delayed trash collection but Tennis Sanitation did not
delay recycling collection. The delay in one service and not the other causes confusion and
frustration to affected Maplewood residents. The City cannot require both trash and recycling
collection contractors to delay if one hauler feels the need to delay service under the current
contract. This is something the City could review for future contracts if there are still two
separate contractors. Under the current contracts, the City desires to set up a system for
postponed collection and messaging with the two contractors under this work plan as follows:
a.Collection of Postponed Trash: When trash collection is postponed Republic Services
delays collection for that day and each subsequent day on the City’s day certain routes.
Republic Services should collect trash in the areas that are scheduled for the delayed
service only. This will help avoid confusion with residents that did not place out their
trash cart due to the delay.
b.Communication of Postponement: Republic Services has the capability of sending
recorded telephone messages to Maplewood residents letting them know of the
postponed trash collection, Tennis Sanitation does not have that same capability for
recycling collection. Republic Services will work with the City and Tennis Sanitation on a
system for consistent messaging to avoid confusion when one service is delayed and not
the other.
3.Dual Cart Audit: The City of Maplewood supplies the trash carts in four sizes including 20, 35,
65, and 95 gallons. According to the 2022 year-end report, there are 202 Maplewood residents
with two carts, 17 with three carts, and 17 with four carts. Republic Services will supply the City
with a list of addresses for households with dual carts. Republic Services will work with the City
to determine the need for the additional carts and how to assist with waste reduction at those
properties.
4.Setting Up and Cancelling Trash Service: When a resident moves they contact Republic Services
to cancel their trash service. Republic Services cancels the service, finalizes the bill, and
schedules a time to collect the trash cart. When the new homeowner moves in, they contact
Republic Services to set up the service and a new cart in the size requested is delivered. There
are occasions, however, when a resident will not cancel trash service and/or the old trash cart is
not collected. In some cases, the new resident will use the existing trash cart and will not be
billed until Republic Services or the new owner realizes the error after some time.
Republic Services will create a system for ensuring that residents that move have their trash
service canceled and the trash cart removed, and that new residents set up trash service. This
can be accomplished by monitoring property sales through Ramsey County, water service billing
changes through St. Paul Regional Water Services, or trash truck driver observation.
Additionally, the City will notify Republic Services of addresses with new property owners when
it fields questions for starting new trash, recycling, and water services in the City.
5.Volume Switches: The monthly and year-end reports identify the number of households that
had switched cart sizes and the overall number of carts and sizes in use. To determine if the
City’s Pay as You Throw trash hauling pricing is reducing waste, Republic Services shall conduct
an audit of the number of carts and sizes in use for the last three years, and identify if a cart
switch was larger or smaller on the reports for future tracking.
6.Monthly and Year-End Report Improvement: The City is required to report the number and
types of bulky items collected during its Spring Clean Up and year-round curbside collections in
the year-end Ramsey County recycling report. Republic Services reports the number of bulky
items collected, but not the type of bulky items. Republic Services should track the number and
type of bulky items collected during the Spring Clean Up and the year-round curbside collection
and report this on the year-end report at a minimum.
2
7.Events:
a. Spring Clean Up: Per the trash and yard waste contract, Republic Services will serve as
the main contractor at the annual Spring Clean Up event where residents can
dispose/recycle bulky items at Aldrich Arena (1850 White Bear Avenue). The Spring
Clean Up is scheduled for Saturday, April 22, 2023.
b. Touch a Truck Event: Republic Services will attend the City’s annual Touch a Truck
Summer Event scheduled for Wednesday, June 14, 2023.
c. Fall Clean Up Campaign: Per the trash and yard waste contract, Republic Services will
participate in the annual Fall Clean Up Campaign where residents can schedule reduced
rate curbside bulky item collection throughout the month of October.
3