HomeMy WebLinkAbout2022-03-21 ENR Packet
AGENDA
CITY OF MAPLEWOOD
ENVIRONMENTAL AND NATURAL RESOURCES COMMISSION
Monday, March 21, 2022
7:00 p.m.
Held Remotely Via Conference Call
Dial 1-888-788-0099
Meeting ID: 876 8110 9457
Passcode: 409985
1. Call to Order
2. Roll Call
3. Approval of Agenda
4. Approval of Minutes:
a. February 22, 2022
5. New Business
a. Tennis Sanitation Recycling Collection Annual Review
1) 2021 Recycling Collection Year End Report
2) 2022 Recycling Collection Work Plan
b. Republic Services Trash and Yard Waste Collection Annual Review
1) 2021 Trash and Yard Waste Collection Year End Report
2) 2022 Trash and Yard Waste Collection Work Plan
6. Unfinished Business
7. Visitor Presentations
8. Commissioner Presentations
9. Staff Presentations (oral reports)
a. ENR Commission Meeting Format – In Person Beginning April
b. Arbor Day Event – May 14
c. Spring Clean Up – May 21
d. Harvest Park Native Seed Garden Pollinator Planting - May 24
e. Waterfest – June 4
10. Adjourn
Agenda Item 4.a.
MINUTES
CITY OF MAPLEWOOD
ENVIRONMENTAL AND NATURAL RESOURCES COMMISSION
TUESDAY,FEBRUARY 22, 2022
7:00 P.M.
(THIS MEETING WAS HELD REMOTELY VIA ZOOM AND CONFERENCE CALL)
1.CALL TO ORDER
Chairperson Dosser called a meeting of the Environmental and Natural Resources
Commission to order at 7:03p.m.
2.ROLL CALL
Emma Broadnax, CommissionerAbsent
Rebecca Bryan, Vice ChairpersonPresent
Kayla Dosser, ChairpersonPresent
Benjamin Guell, CommissionerPresent
Mollie Miller, CommissionerPresent
Ann Palzer, ChairpersonPresent
Ted Redmond, CommissionerPresent(at 7:08 p.m.)
Staff Present
Shann Finwall, Environmental Planner
3.APPROVAL OF AGENDA
Commissioner Bryan moved to approve the agenda.
Seconded by Commissioner GuellAyes Bryan, Guell, Dosser, Miller,
Palzer
The motion passed.
4.APPROVAL OF MINUTES
Commissioner Palzer moved to approve the January 25, 2022, ENR Commission meeting
minutes.
Seconded by Commissioner MillerAyes Bryan, Guell, Dosser, Miller,
Palzer
The motion passed.
5.UNFINISHED BUSINESS
a.2022 Work Plan and Environmental Priorities Implementation Strategies
The Commission discussed the following:
1
The 2022 environmental priorities will include Climate Action Planning,
Nature Center Task Force Recommendations, and Community Garden/Urban
Agriculture.
Questions and comments regarding the environmental priorities:
o How can the Commission support implementation of strategies
outlined in the Nature Center Task Force recommendations?
(Volunteer and assistance at Nature Center special events and
programs.)
o Will naturalists be hired to conduct the programs being put on by
Community Education at the Nature Center? (Yes, the naturalists will
be paid by Community Education.)
o University of Minnesota Garden in a Box Program:
Contact them for supplies of seeds for community gardens.
Advertise the program for Maplewood residents.
6. NEW BUSINESS
a. 2021 ENR Commission Annual Report
The Commission reviewed the new format and approved the ENR Commission
Annual Report with no changes. Environmental Planner Finwall stated the
sustainability and solid waste portions of the report will be presented to the ENR
Commission in March.
7. VISITOR PRESENTATIONS
None.
8. COMMISSIONER PRESENTATIONS
None.
9. STAFF PRESENTATIONS
Environmental Planner Finwall updated the Commission on the following events and
indicated there are opportunities to volunteer at the Arbor Day and Spring Clean Up events:
a. Maplewood Tree Sale March 7 (registration begins), May 21/23 (tree pick up)
b. Arbor Day Event May 14 (10 a.m. to noon at the Maplewood Nature Center)
c. Spring Clean Up May 21 (8 a.m. to 1 p.m. at Aldrich Arena)
10. ADJOURNMENT
Commissioner Miller made a motion to adjourn the meeting.
Seconded by Vice-Chair Bryan. Ayes All
The motion passed.
Chairperson Dosser adjourned the meeting at 7:53 p.m.
2
Agenda Item 5.a.
ENVIRONMENTAL & NATURAL RESOURCES COMMISSIONSTAFF REPORT
Meeting Date March 21, 2022
REPORT TO:
Environmental and Natural Resources Commission
REPORT FROM: Shann Finwall, AICP, Environmental Planner
PRESENTER:
Shann Finwall, AICP, Environmental Planner
AGENDA ITEM: Tennis Sanitation Recycling Collection Annual Review
1)2021 Recycling Collection Year End Report
2)2022 Recycling Collection Work Plan
Action Requested: MotionDiscussion Public Hearing
Form of Action: Resolution OrdinanceContract/Agreement Proclamation
Policy Issue:
The contract with Tennis Sanitation requires that the City hold an annual review of the residential
recycling collection services and adopt an annual work plan.
Recommended Action:
Motion to approve the 2021 Recycling Collection Year-End Report and 2022 Recycling Collection
Work Plan.
Fiscal Impact:
Is There a Fiscal Impact? No Yes, the true or estimated cost is $.00
Financing source(s): Adopted Budget Budget Modification New Revenue Source
Use of Reserves Other: N/A
Strategic Plan Relevance:
Community InclusivenessFinancial & Asset MgmtEnvironmental Stewardship
Integrated Communication Operational EffectivenessTargeted Redevelopment
The City’s residential recycling collection program creates operational effectiveness by protecting
public health and safety and promoting city cleanliness and livability. It is also an important
component of the City’s environmental stewardship and green assets by using best management
practices to reduce waste and protect air quality, water quality, and natural resources.
Background:
2020-2025 Recycling Collection Contract
The recycling collection contract with Tennis Sanitation began on January 1, 2020, and ends
June 30, 2025.
Recycling Collection Annual Review
The contract requires that the City schedule an annual meeting with Tennis Sanitation to:
Review contractor’s annual report, including trends in Maplewood’s recycling recovery rates
and participation rates.
Efforts the contractor has made to expand recyclable materials markets.
Review contractor’s performance based on feedback from residents to the City’s
Environment and Natural Resources Commission, City Council, and City staff.
Review contractor’s recommendations for improvement in the City’s recycling program,
including enhanced public education and other opportunities as contained within the annual
work plan for the upcoming year.
Review City staff recommendations for contractor’s service improvements.
Discuss other opportunities for improvement within the remaining years under the current
contract.
Recycling Collection Year-End Report
The contract outlines requirements of the year-end reports as follows:
Total quantities of recyclable materials collected, by material type (in tons).
Net quantities of recyclable materials marketed, by material type (in tons).
Log of all resident addresses where education tags were left because of non-targeted
materials set out for recycling.
Log of all complaints, including the nature of the complaints, to include the following:
names, addresses, and contact numbers of the complainants; the date and time received;
the contractor’s response; and the date and time of the response.
Log of resident addresses that consistently do not set out recyclables.
Gallons of fuel or mileage of vehicles traveled for the City’s greenhouse gas assessment.
Recycling Collection Yearly Work Plan
Tennis Sanitation submits an annual work plan proposal no later than November 1 for the upcoming
calendar year to outline key priorities for system improvements. Public education tools shall be
itemized and approximate timelines described. Other service improvements may also be included
in the work plan. The City shall review and approve the work plan. The annual work plan shall be
incorporated by reference as an amendment to the contract.
Tennis Sanitation Annual Review
Recycling Collection 2020 Year-End Report
The Recycling Collection Year-End Report (Attachment 1) summarizes the City’s recycling program
and outlines implementation strategies taken by Tennis Sanitation and the City to improve service:
multi-family recycling education;
customer service satisfaction;
collection of linens and shoes;
City facility recycling program;
promotion of small business and church recycling;
recycling composite study;
2
environmental impact analysis;
market data;
residual comparisons;
truck weights;
recycling service fee;
storage of extra recycling material; and
educational tags.
The report also summarizes the materials collected. A comparison of a sampling of the data from
2020 to 2021 is as follows:
Average pounds of recycling collected per month 2020 2021
Single family 46.13 lbs 43.74 lbs
Multi-family10.39 lbs 10.14lbs
Annual net tons of recycling collected
Single-family3137.35 tons 2974.80 tons
Multi-family 265.29 tons 259.04 tons
Businesses/Churches 20.58 tons 21.39 tons
2022 Recycling Collection Draft Work Plan
The 2022 Draft Recycling Collection Work Plan (Attachment 2) includes recommendations for
improvements to the City’s recycling collection program including: 1) changes to yearly reports; 2)
changes to yearly individual multi-family summary letters; 3) outreach to nonparticipating multi-
family properties; 4) audit of City facility recycling collection; 6) educational campaign to reduce
residuals; 7) recycling cart label audit; 8) roll out of recycling carts to households with no carts or
personal carts; 9) assist the City with the Ramsey County 2022 SCORE Work Plan requirements.
Attachments:
1.2021 Recycling Collection Year-End Report
2.2022 Recycling Collection Work
3
Attachment 1
ΑΏΑΐ
- ¯«¤¶®®£ 2¤¢¸¢«¨¦ 2¤¯®±³
Greg & Willie Tennis
Tennis SanitationLLC.
1/31/2022
Prepared by: Angela Vaidich
Index of Recycling Report
................... Page 2
................... Page 3
................... Page 4
Recycling Data (Multi-................... Page 5
Multi-................... Page 6
Inquiries, Linens, Cardboard, & Parks Summary..................... Page 7
Composite Study...................... Page 8
................... Page 9
Glass Recycling Processor................... Page 10
Market Report - .................. Page 11
Additional Items................................................................ Page 12
Summary of Year-................. Page 13
Appendix of Recycling Report
................... Appendix A
Recycling Report (Multi-.................... Appendix B
...................... Appendix C
Monthly Multi-....................... Appendix D
Monthly Single Family Report Dat..................... Appendix E
Educational Tags and
Complaints/Compliments Log Report
Educational Tags............................................................... Appendix F
Compliments/Complaints.................................................... Appendix G
January 31, 2022
City of Maplewood
Maplewood, MN 55109
1830 County Road B E
RE: LETTER OF PURPOSE
Dear City of Maplewood,
This Year-end recycling report has been prepared for the City of Maplewood.
The report contains summaries of recycling data for both single family and multi-family dwellings.
Including but not limited to: inquiries, composite study information, environmental impact report, fun
facts and a market report, along with a report summary.
Also included is ten years of comparison data to help measure the success of the recycling program.
The data in this report has been utilized over the years to assist us in understanding past, present and
future progress of the recycling program as well as helping us develop future strategies to enhance
the recycling programs already in place.
Sincerely,
Greg & Willie Tennis
Greg and Willie Tennis
Tennis Sanitation
Maplewood recycling year-end report 2021 page 2
RECYCLING DATA SUMMARY
In this report we have compiled annual data from both single family and multi-family dwellings. This
data includes:
Net tonnage of all residential and multi-family dwellings combined
Break-out of single family tonnage and set-out rates (orange)
Break-out of multi-family tonnage (blue)
(blue)
Separate measurement of weights for cardboard and linens (bottom of APPENDIX A)
Break-out of single family recycling materials by type and weight (orange) and Multi-family
(blue)
(blue)
Break-out of combined tonnages (green)
(green)
Inquiries tracked per month (bottom of APPENDIX A)
Also business volume, parks and cardboard are included
The data is compiled from recyclable materials collected from our drivers on designated Maplewood
routes. Loads are weighed; weights are then co period of time. Weights are
broken out based on a composite ratio of the entire load.
Maplewood recycling year-end report 2021 page 3
RECYCLING DATA (SINGLE FAMILY)
The Single Family Data in APPENDIX A (orange)wascompiled from the single family homes after taking out the
multi-family weights. From this data we are able to illustrate the weight per home (in lbs.) per month. We also
-cycling out on a weekly basis.
In analyzing the single family data, we are able to provide the following observations:
2021Averagelbs. per unit per month = 43.74lbs. per month
2011 = 38.91 lbs. per month2012 = 41.95 lbs. per month2013 = 43.78 lbs.per month
2014 = 53.48 lbs. per month2015 = 53.48 lbs. per month2016 = 54.59 lbs. per month
2017 =53.99 lbs. per month 2018 = 54.01 lbs.per month2019 = 53.69 lbs. per month
2020 = 46.13 lbs. per month
2021Annual Net total tons collected for single-family was 2,974.80tons
2011 =2,146.06tons2012 =2,313.61tons2013 =2,414.62tons
2014=2,949.92tons 2015 =2,949.94 tons2016 =3,011.02 tons
2017 = 2,978.13 tons2018 =2,979.18 tons2019 = 2,961.30 tons
2020 = 3,137.35 tons
Total Participation Percentage
YEAR JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC AVRG
202196% 95% 97% 96% 97% 99% 97% 97% 97% 97% 96% 96% 97%
2013 Avg. 84%2014 Avg. 91%2015 Avg. 92%
2016 Avg. 92%2017 Avg. 93% 2018 Avg. 93%
2019 Avg. 95% 2020 Avg. 96%
Maplewood recycling year-end report 2021 page 4
RECYCLING DATA (MULTI-FAMILY)
The Data in APPENDIX A (Blue) is the actual data compiled from net total weight family homes after factoring
(Blue
out the multi-family weights. From this data we are able to illustrate the weight per unit (in lbs.) per month.
To assist us in providing accurate data, we compile weights on a quarterly basis. This weight is then used to
provide us with a fair average of weight generated by each multi-family unit. Our drivers then documented the
number of carts dumped at each location on a weekly basis (see APPENDIX D). These weights are then added
at the end of each month to provide us with a net total. From the report we are able to calculate the weight
per unit per month.
In analyzing the multi-family data, we are able to provide the following observations:
2021 Average lbs. per unit per month was 10.14 lbs. per month
2011 was 12.96 lbs. per month 2012 was 11.47 lbs. per month
2013 was 13.24 lbs. per month 2014 was 12.95 lbs. per month
2015 was 13.04 lbs. per month 2016 was 13.08 lbs. per month
2017 was 11.03 lbs. per month 2018 was 12.95 lbs. per month
2019 was 9.92 lbs. per month 2020 was 10.39 lbs. per month
2021 Annual Net total tons collected for multi-family was 259.04 tons
2011 was 312.73 tons 2012 was 276.88 tons
2013 was 319.56 tons 2014 was 312.64 tons
2015 was 314.66 tons 2016 was 315.79 tons
2017 was 268.69 tons 2018 was 305.32 tons
2019 was 239.36 tons 2020 was 265.29 tons
How are the weights determined for the multi-family data? On a quarterly basis we use one truck to collect all
multi-family dwellings. The total weight is then divided by the number of carts emptied to get an average
weight per cart. This data is then entered into a multi-family spreadsheet. See APPENDIX D for an example of
this report.
Maplewood recycling year-end report 2021 page 5
MULTI-FAMILY INDIVIDUAL SUMMARY LETTER
From the data compiled over the twelve months we are able to provide each multi-family property with an
accurate summary report of their recycling volumes (APPENDIX B). We also provide them with some
information on how their efforts help with the environment along with additional information to assist them in
enhancing their recycling efforts.
Maplewood recycling year-end report 2021 page 6
INQUIRIES SUMMARY
Below are twelve months of data documenting the number of residents that called into our office. This year
the most common calls were comprised of what additional items they could recycle, and questions about the
holiday schedule.
We are confident that our Customer Service Representatives resolved all inquiries to
2021 Total Inquiries
JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC TOTAL
40 39 49 25 32 45 27 36 45 29 17 14 398
2011 = 344 2012 = 260 2013 = 233 2014 = 1,552
2015 = 422 2016 = 662 2017 = 255 2018 = 165
2019 = 334 2020 = 370
LINENS AND SHOES SUMMARY
We started a new partnership with Simple Recycling for our linen recycling as of March
2017. The 2020 year brought us many challenges, and linen recycling was one of
them. Simple Recycling was shut down for multiple months due to the pandemic and
not able to pick up linens from our location during that time. When Simple Recycling
opened back up they had new regulations that they were able to the collect the
bagged material but not able to collect it divided by City.
2019 = 9,882 lbs. 2018 = 8,989 lbs. 2017 = 35,687 lbs.
2016 = 1,577 lbs. 2015 = 5,917 lbs. 2014 = 6,270 lbs.
2013 = 8,641 lbs. 2012 = 3,692 lbs. 2011 = 6,217 lbs.
CARDBOARD SUMMARY
Cardboard collected for 2021 from city facilities and buildings totaled 85,830 lbs.
2020 = 74,490 lbs.
2019 = 89,120 lbs. 2018 = 102,356 lbs. 2017 = 88,337 lbs.
2016 = 104,498 lbs. 2015 = 125,020 lbs. 2014 = 131,346 lbs.
2013 = 140,650 lbs. 2012 = 92,850 lbs. 2011 = 105,615 lbs.
BUSINESS and PARKS WEIGHTS
2021 BUSINESSES: 42,773 lbs. CITY PARKS: 840 lbs.
2020 BUSINESSES: 41,161 lbs. CITY PARKS: 3,220 lbs.
2019 BUSINESSES: 49,386 lbs. CITY PARKS: 5,650 lbs
2018 BUSINESSES: 71,529 lbs. CITY PARKS: 6,650 lbs.
2017 BUSINESSES: 62,460 lbs. CITY PARKS: 8,080 lbs.
2016 BUSINESSES: 60,771 lbs. CITY PARKS: 7,920 lbs.
2015 BUSINESSES: 45,885 lbs. CITY PARKS: 8,350 lbs.
2014 BUSINESSES: 30,157 lbs. CITY PARKS: 11,180 lbs.
2013 BUSINESSES: 2,855 lbs. CITY PARKS: 9,140 lbs.
Maplewood recycling year-end report 2021 page 7
RECYCLING COMPOSITE STUDY
Over the years of the contract we have done extensive recycling composite studies. We did this by keeping all
loads froman entire weekfrom the City of Maplewood and process it though our MRF (Material Recovery
Facility). Once the material is unloaded from the trucks it is sorted into each category, as listed below. Each of
the categories were then weighed and documented. The results of the composite study were then entered
back into the monthly reports in which you receive monthly.
As of 2018, we have taken a look at all of the past data that we have collected and have tested a single load of
material from the City of Maplewood. The single load of material has consistent ratios which are comparable
al previously processed.
Why do a composite study?
Having a good understanding of the recycling composition provides us with data that may assist us in adjusting
the recycling program to fit the needs of the Residents. With ongoing changes in the economy, cultural and
even changes in the home, we can develop more available markets, increase processing technologies to handle
more items and enhance educational materials to instruct residents on proper recycling procedures.
Maplewood recycling year-end report 2021 page 8
ENVIRONMENTAL IMPACT ANALYSIS
Using the detailed recycling data from this report, we are able to provide the City of Maplewood with some
unique ways that the residents recycling efforts have made a difference. Over the years, recycling markets
have been able to recycle more and more items out of the waste stream. They have also been able to
determine what resources are saved by recycling various materials.
In this report we were able to convert the types of recycling materials into resources saved.
Maplewood recycling year-end report 2021 page 9
MARKET REPORT
The 2021 markets have seen their ups and downs but mostly up this past year. We continue seeing changes
of our recyclable
materials in the United States, mostly in the Midwest. There is definitely a change in the materials that are
getting recycled, less paper, more cardboard, with schools always on the ready for distance learning, more
offices working from home and a whole lot more home deliveries. The metal markets have slowly been
working their way back to where pricing was back in 2018. The paper and cardboard markets are back in a
comfortable place but always room to grow. Plastic markets hit their rock bottom last year but, with the cost
of crude oil is increasing, we are hopeful that the plastic market will follow suit. Lastly, the glass market, with
only one processor in the area, the commodity has been at a plateau again this year. With the Ni-Hot machine,
we installed a few years back; we can capture more glass than in previous years which helps get more material
to the processor. The processor can reclaim at least 90% of the broken glass to be made into new food and
beverage containers.
The outlook for 2022
Markets are stabilizing but will continue with the strict regulations on contaminates and clean material. With
co-mingle curb side recycling it makes it easier to recycle but it is important to clean out your food containers,
and make sure you are only placing items listed in your recycling brochure loosely into the recycling cart.
Maplewood recycling year-end report 2021 page 10
ADDITIONAL ITEMS
RESIDUALS:
Residuals consisted of items such as Styrofoam, foam, shoes, diapers and general garbage.
2021: Residuals are down to 114.83 tons from last year
2020: Residuals are up to 131.71 tons from last year
2019: Residuals are down to 60.49 tons from last year
2018: Residuals are up to 62.54 tons from last year
2017: Residuals are up to 61.69 tons from last year
2016: Residuals are up to 38.59 tons from last year
2015: Residuals are down to 29.38 tons from last year
2014: Residuals are down to 29.36 tons from last year
2013: Residuals are down to 49.30 tons from last year
2012: Residuals are down to 55.55 tons from last year
2011: Residuals are 26.88 tons
TRUCK WEIGHTS:
During the 2021 Calendar year, none of our vehicles exceeded the
maximum loaded weight of 40,000 pounds when hauling the
recyclables collected from the residents of Maplewood. Weight
tickets are available upon request.
RECYCLING SERVICE FEE:
The recycling service fee is $4.50 per unit per month which is based upon the contracted price.
STORAGE OF EXTRA RECYCLABLE MATERIALS:
During the 2021 calendar year our recycling facility had sorted all
recyclable materials within 45 days of processing to recycling markets
with the exception of milk cartons
are baled and stored until there is enough volume to meet the vendor's
minimum shipping requirements and "rare type" plastics are stored until
a larger enough quantity is available to make a mill size bale.
Maplewood recycling year-end report 2021 page 11
SUMMARY OF YEAR-END RECYCLING REPORT
The 2021 Maplewood Year-end Recycling Report provides up-to-
recycling activities over the past year. Each section of this report reflects the various ways data was
collected, entered and calculated to contribute in meeting our combined goals.
In the report we have illustrated the composition of recyclables and itemized volumes of recyclables
from both single family and multi-family dwellings as they relate to each break-out of each separate
commodity. We also provide information on how the City's recycling efforts will impact our
environment.
6% participation rate. Both single family tonnages as
well as multi-family recycling volumes have remained steady and consistent with other Municipalities.
In 2022, we will maintain the comprehensive recycling program we offer with the additional types of
plastics, metals and linens.
Together with the support of The City of Maplewood we will maintain these high standards of
recycling for the single family and multi-family dwellings.
Maplewood recycling year-end report 2021 page 12
APPENDIX A -2021RECYCLING DATA SUMMARY
APPENDIX B - Yearly Recycling Report Mulit-Family
APPENDIX C -MONTHLY RECYCLING REPORT LETTER
APPENDIX D - MONTHLY MULTI-FAMILY REPORT
APPENDIX E-MONTHLY SINGLE FAMILY REPORT DATA
APPENDIX FEducational Tags
JANUARY 2021
ADDRESS ROUTE DAY REASON DATE
2378 Teakwood Friday Frozen 1/1/2021
2513 Knoll Monday Styrofoam 1/4/2021
2922 McKnight Wednesday Trash 1/6/2021
2976 Frederick Wednesday 3 Garbage Bags 1/6/2021
1772 Agate Thursday Styrofoam 1/7/2021
Mplwd Apts Monday 6 Carts Trash/Clothing 1/11/2021
Trails Edge TH Monday 1700 Microwave 1/11/2021
2390 Co Rd D Wednesday Styrofoam 1/13/2021
2079 Lydia Wednesday Florescent Lights 1/13/2021
1587 Grandview Wednesday Tagged For Space 1/13/2021
1989 Mesabi TH Wednesday Tagged Bigger Cart 1/13/2021
Blocked Furniture &
Gold Star Apts Thursday Trash 1/14/2021
2468 Hillwood Friday Styrofoam 1/15/2021
Mplwd Gardens Friday Trash 1/15/2021
1456 Sandhurst Monday Trash 1/18/2021
Mplwd Apts Monday Trash/Clothing Etc 1/18/2021
1257 Frisbie Monday Styrofoam 1/18/2021
888 Bartelmy Tuesday Tagged Space Carts 1/19/2021
TH Sterling Tuesday Styrofoam 1/19/2021
2490 Maryland Tuesday Wood/Stryo 1/19/2021
Wyngate Apts Wednesday N/O 1/20/2021
3004 Lake Wednesday Styrofoam 1/20/2021
Sibley Cove Apts Wednesday Door Broken 1/20/2021
1351,1349 Co Rd C Wednesday Foam Pad 1/20/2021
722 Roselawn Thursday Box Styrofoam 1/21/2021
Mplwd Gardens Friday Trash 1/22/2021
Mplwd Apts Monday Trash 1/25/2021
1927 Cope Monday Recycle Frozen 1/25/2021
2231 Ide Monday Styrofoam 1/25/2021
1533 Lark Monday Wood 1/25/2021
1666 Rosewood Monday Mirror 1/25/2021
1247 Lealand Monday At Garage 1/25/2021
1272 Farrell Tuesday Box Styrofoam 1/26/2021
3006 Edward Wednesday Trash 1/27/2021
699 Eldridge Thursday TV Box Styrofoam 1/28/2021
145 Larpenteur Thursday Tagged Space Carts 1/28/2021
FEBRUARY 2021
ADDRESS ROUTE DAY REASON DATE
1934 Flandrau Monday Styrofoam 2/1/2021
1247 Lealand Monday At Garage 2/1/2021
1254 Ripley Monday Styrofoam 2/1/2021
2514 Rose Tuesday Styrofoam 2/2/2021
2541 Bittersweet Wednesday Light Bulbs 2/3/2021
2676 English Wednesday Food In Bags 2/3/2021
2409 BarclayWednesdayWood & Drywall2/3/2021
2116 Greenbrier Thursday Left Boxes Trash 2/4/2021
2180 or 2190 Arcade Thursday Styrofoam 2/4/2021
1912 McMenemy Thursday Styrofoam 2/4/2021
379 Ripley 265 Wood 2/4/2021
Couldn't Get Pup
2714 Brookview Friday Monday 2/5/2021
Mplwd Gardens Friday Trash 2/5/2021
1765 & 2128 Southwind Monday Styrofoam 2/8/2021
1450 Sandhurst Monday Rug 2/8/2021
1247 Lealand Monday At Garage 2/8/2021
Silver Ridge Apts Tuesday 1 Trash 2/9/2021
2276 Hoyt Tuesday Box Styrofoam 2/9/2021
1309 Kohlman Wednesday Styrofoam 2/10/2021
2168 Kenwood Thursday Tied Shut 2/11/2021
1714 Edgemont Thursday Styrofoam 2/11/2021
Set Next To Mailbox
177 Larpentuer Thursday Multilple Bags 2/11/2021
2412 King Friday Trash & Food 2/12/2021
334 Oday Friday Styrofoam 2/12/2021
Mplwd Gardens Friday Trash 2/12/2021
1120 Lealand Monday Styrofoam 2/15/2021
Mplwd Apts Monday trash/Blankets pillows 2/15/2021
2306 Kingston Monday Vases & Black Bags 2/15/2021
2615 Stillwater Tuesday Styrofoam 2/16/2021
750 Meyer Tuesday Box Styrofoam 2/16/2021
3080 Hazelwood Wednesday Stryo & Wood 2/17/2021
2423 Beam Wednesday Wood Cabinet 2/17/2021
Mapletree TH Wednesday Carts By Garage 2 Carts 2/17/2021
To Close To Mailbox
177 Larpentuer Thursday Tagged 2/18/2021
2371 Linwood Friday Box Styrofoam 2/19/2021
2409 Oakridge Friday Stryo 2/19/2021
545 Sterling Friday Box Trash 2/19/2021
569 Sterling Friday Box Styrofoam 2/19/2021
2330 Mailand Friday Styrofoam 2/19/2021
2714 Brookview Friday Couch In Way 2/19/2021
338 Oday Friday Trash 2/19/2021
1764,1709 Maple Woods TH Monday Styrofoam 2/22/2021
1963 Barclay Monday Styrofoam 2/22/2021
1120 Lealand Monday Box Styrofoam 2/22/2021
2340 TH Tuesday Box Styrofoam 2/23/2021
1320 Birch View Tuesday Box Styrofoam 2/23/2021
Cobblestone Apts Tuesday Box Styrofoam 2/23/2021
Tagged Recycle On
Summer Hills Mplwd Tuesday Ground 2/23/2021
800 McKnight Tuesday Styrofoam 2/23/2021
2938 Howard Wednesday Styrofoam 2/24/2021
3080 Hazelwood Wednesday Styrofoam 2/24/2021
2006 Edgerton Thursday Food & Trash 2/25/2021
382 SummerThursdayStyrofoam2/25/2021
1714 Edgemont Thursday Styrofoam 2/25/2021
Tagged Next To
177 Larpentuer Thursday Mailbox 2/25/2021
Mplwd Gardens Friday 3 Carts Frozen In Ice 2/26/2021
Carts In Garage Door
342 Parkview Friday Open 2/26/2021
MARCH 2021
ADDRESS ROUTE DAY REASON DATE
Emma's Place 2163 Van
Dyke Monday Trash 3/1/2021
2255 Hazelwood Monday Styrofoam 3/1/2021
1501 Laurie Monday Trash 3/1/2021
Sherwood Apts Co Rd B Monday Wood/Styrofoam 3/1/2021
1313 Burke Monday Boxes Styrofoam 3/1/2021
1247 Lealand Monday By Garage 8:46am 3/1/2021
1914 Dieter Monday Styrofoam 3/1/2021
1915 Hazelwood Monday Styrofoam 3/1/2021
Cobblestone Apts Tuesday 1 Cart Styrofoam 3/2/2021
2514 Rose Tuesday Styrofoam 3/2/2021
2975 Carey Heights Wednesday Styrofoam 3/3/2021
Treadmill With Wood
908 Connor Wednesday Base 3/3/2021
1 Cart At Garage Not
Mapletree TH Wednesday Walk up 3/3/2021
Tagged No Space X
1681 Co Rd C Wednesday Times 3/3/2021
1706 Abell Thursday Trash 3/4/2021
Mplwd Gardens Friday 3 Trash 3/5/2021
2211 Van Dyke TH Monday Cars Blocking Carts 3/8/2021
Battle Creek Properties Tuesday N/O 6:05 Am 3/9/2021
2694 Ryan Dr Tuesday Trash In Cart 3/9/2021
Sibley Cove Apts Wednesday 3 Carts Trash/Food 3/10/2021
2780 Keller Wednesday Boxes Styrofoam 3/10/2021
Mpaple Tree TH 2811 &
2813 Wednesday At Garage Left 3/10/2021
521 Roselawn Thursday Cart N/O 3/11/2021
383 Belmont Thursday Yard Waste 3/11/2021
Mplwd Apts Monday 5 Trash/Food 3/15/2021
1916 Kingston Monday Trash 3/15/2021
1200 Belmont Monday Styrofoam 3/15/2021
1841 Kennard Monday Tagged For Space 3/15/2021
Battle Creek Properties Tuesday Not Ou 6:00 3/16/2021
Sibley Cove Apts Wednesday Food/Trash 3/17/2021
Mapletree TH #2811 Wednesday By Garage 3/17/2021
2607-2621 Knollwood Wednesday Styrofoam 3/17/2021
2116 Greenbrier Thursday Yard Waste 3/18/2021
314 Bellwood Thursday Styrofoam 3/18/2021
185 Roselawn Thursday Leaves 3/18/2021
1735 Abel Thursday Drywall 3/18/2021
22 OdayFridayStyrofoam3/19/2021
2291 Hillwood Friday Styrofoam 3/19/2021
Mplwd Gardens Friday Trash 3/19/2021
1959 White Bear Monday Styrofoam 3/22/2021
Mplwd Apts Monday Food/Trash 3/22/2021
1026 Mary Tuesday Styrofoam 3/23/2021
Battle Creek Properties Tuesday N/O 6:05AM 3/23/2021
Beaver Creek Condos Tuesday 1 Cart Trash 3/23/2021
Sibley Cove Apts Wednesday Trash & Food 3/24/2021
1763 County Rd C Wednesday Wood Post 3/24/2021
2000 Edgemont Thursday Trash/Styrofoam 3/25/2021
367 Belmont Thursday Yard Waste 3/25/2021
2468 Hillwood Friday Trash 3/26/2021
Mplwd Gardens Friday Trash 3/26/2021
935 Currie Friday Styrofoam 3/26/2021
1575 Sandhurst Monday Styrofoam 3/29/2021
1387 Cope Monday Trash 3/29/2021
1958 Kennard Monday Wood Shelf 3/29/2021
1889 Co Rd B Monday Cart In Ditch 3/29/2021
1217 Frisbie Monday Styrofoam, Wood Trash 3/29/2021
2276 Arlington Tuesday Wood 3/30/2021
Cart Knocked Over In
2402 Larpenteur Tuesday Ditch 3/30/2021
Sibley Cove Apts Wednesday Trash 3/31/2021
APRIL 2021
ADDRESS ROUTE DAY REASON DATE
2116 Greenbrier Thursday Yard Waste 4/1/2021
2086 Burr Thursday Tras/Food 4/1/2021
367 Belmont Thursday Wood/Yard Waste 4/1/2021
2508 James Friday Styrofoam 4/2/2021
766 New Century Friday Food 4/2/2021
Garbage Bags of
389 High Point Curve Friday Recycle 4/2/2021
Mplwd Apts Friday Trash 4/2/2021
Century Trail Monday N/O 6:45 4/5/2021
1775 Barclay Monday Wood 4/5/2021
Trash On Ground
2565 Geranium Tuesday 9:15am 4/6/2021
Battle Creek Properties Tuesday N/O At 6:00am 4/6/2021
1695 Co Rd D Wednesday Styrofoam 4/7/2021
Sibley Cove Wednesday Trash & Food 4/7/2021
1846 Radatz Wednesday Compost 4/7/2021
2525 Flandrau Wednesday Plants,Wood Styro 4/7/2021
1366 Kohlman Wednesday Drywall 4/7/2021
367 Belmont Thursday Trash 4/8/2021
347 Laurie Thursday Light Bulbs Tagged 4/8/2021
37 Kingston Thursday Styrofoam 4/8/2021
2518 James Friday Styrofoam 4/9/2021
28 Oday Friday Styrofoam 4/9/2021
2473 BrookviewFridayStyrofoam 4/9/2021
2703 Snowdrift Friday Trash 4/9/2021
Mplwd Gardens Friday Trash 4/9/2021
965 MCClelland Friday Styrofoam 4/9/2021
2553 Haller Friday Cart Spacing Tagged 4/9/2021
1130 Century Friday Styrofoam 4/9/2021
1138 Century Friday Styrofoam 4/9/2021
1407 Co Rd B Monday Bike Tires 4/12/2021
1468 Eldridge Monday Carpet 4/12/2021
Mplwd Apts Monday 2 Carts Trash 4/12/2021
Battle Creek Properties Tuesday N/O At 6:00am 4/13/2021
Beaver Creek Condos Tuesday 1 Cart Trash 4/13/2021
2129 Bradley Thursday 2 Boxes Styrofoam 4/15/2021
704 Viking Thursday Trash On Ground 4/15/2021
766 New Century Friday Trash 4/16/2021
2541 Beth Friday Luggage,Trash & Misc 4/16/2021
2431 King Friday Left Black Garbage Bags 4/16/2021
2338 Overlook Friday Tagged 4/16/2021
1239 Dorland Friday Styrofoam 4/16/2021
1211 Century Friday Compost 4/16/2021
2141 Prosperity Monday Above Ground Pool 4/19/2021
1384 Ripley Monday Styrofoam 4/19/2021
1778 Prosperity Monday Styrofoam 4/19/2021
1172 Rose Or Sterling Tuesday Tagged Space 4/20/2021
Beaver Creek Condos Tuesday 1 Cart Trash 4/20/2021
Beaver Creek Village Tuesday Styrofoam 4/20/2021
Battle Creek Properties Tuesday Not Out 6AM 4/20/2021
Sibley Cove Wednesday Food & Trash 4/21/2021
2363 Gall Wednesday Light Fixtures 4/21/2021
2951 Mary Wednesday 1/2 Way Up Yard 4/21/2021
2512 Cypress Wednesday Yard Waste 4/21/2021
Damaged Vehicle
2581 Knollwood Wednesday Bumper Not Us 4/21/2021
3036 Cottage Ln Wednesday N/O 4/21/2021
Maple Ridge Apts Wednesday Styrofoam 4/21/2021
760 Eldridge Thursday Wood 4/22/2021
384 Lark Thursday Styrofoam 4/22/2021
1024 Crestview Friday Drywall 4/23/2021
1068 Dennis Friday Trash 4/23/2021
2303 Dahl Friday Wood 4/23/2021
1209 Lark Monday Leaves 4/26/2021
1247 Lealand Monday At Garage 8:21AM 4/26/2021
Maplewood Apts Monday 3 Carts Trash 4/26/2021
Food,Trash &
1693 Ruth Monday Styrofoam 4/26/2021
2174 Stanich Monday Vinyl & Wood Blinds 4/26/2021
1209 Frisbie Monday Styrofoam 4/26/2021
Battle Creek Properties Tuesday Not Out 6AM 4/27/2021
Beaver Creek Condos Tuesday 1 Cart Trash 4/27/2021
3080 HazelwoodWednesday1 Cart Styrofoam4/28/2021
Sibley Cove Wednesday Food & Trash 4/28/2021
2439 Gall Wednesday Styrofoam 4/28/2021
2976 Frederick Wednesday Trash 4/28/2021
1763 Co Rd C Wednesday Wood 4/28/2021
1848 Desoto Thursday Yard Waste 4/29/2021
2114 McMenemy Thursday Wood Trim 4/29/2021
2090 Arcade Thursday Carpet 4/29/2021
191 Larpentuer #F Thursday Styrofoam 4/29/2021
42 Roselawn Thursday Cart Tied Shut 4/29/2021
Maplewood Gardens Friday Trash 4/30/2021
84 Dennis Friday Wood 4/30/2021
MAY 2021
ADDRESS ROUTE DAY REASON DATE
1468 Eldridge Monday Wood 5/3/2021
1445 Belmont Monday Bath Tub 5/3/2021
1625 Frost Monday Trash 5/3/2021
1247 Lealand Monday 8:33AM At Garage 5/3/2021
Maplewood Apts Monday 6 Trash 5/3/2021
Dirt,Yard Waste &
2204 Hazel Monday Trash 5/3/2021
1793 Duluth Monday Tagged Space 5/3/2021
1113 Ferndale Tuesday Styrofoam 5/4/2021
Battle Creek Properties Tuesday N/O 6:00AM 5/4/2021
Sibley Cove Wednesday Food/Trash 5/5/2021
1741 Co Rd C Wednesday Styrofoam 5/5/2021
Markham Wednesday 1 Trash 5/5/2021
Bellwood Apts Thursday 1 Trash 5/6/2021
1745 Edgerton Thursday Tagged Space 5/6/2021
2086 Burr Thursday Carpet 5/6/2021
Mplwd Gardens Apts Friday Trash 5/7/2021
Mplwd Apts Monday Trash 5/10/2021
Granite Apts Monday Trash 5/10/2021
1273 Frisbe Monday Trash 5/10/2021
1040 Ferndale Tuesday Rugs 5/11/2021
Battle Creek Properties Tuesday N/O 6:00AM 5/11/2021
1215 Ferndale Tuesday 1 Cart Trash 5/11/2021
Sibley Cove Wednesday Trash & Food 5/12/2021
2468 Brenner Wednesday Boxes With Trim 5/12/2021
2685 Barclay Wednesday Flo Bulbs Tagged 5/12/2021
1703 Jessie Thursday Cart Knocked Over 5/13/2021
2086 Burr Thursday Plastic Bags With Trash 5/13/2021
Mississippi Apts Thursday Microwave 5/13/2021
342 Parkview Friday Bags Foam Padding 5/14/2021
359 Parkview Friday Yard Waste 5/14/2021
Mplwd Gardens Apts Friday Trash 5/14/2021
1438 Co Rd B Monday Mirror 5/17/2021
1203 Lark Monday Styrofoam 5/17/2021
1822 Sterling Monday Trash 5/17/2021
1125 Beaver CreekTuesdayStyrofoam5/18/2021
Beaver Condos Tuesday Trash 5/18/2021
Sibley Cove Wednesday Trash 5/19/2021
2086 Burr Thursday Trash 5/20/2021
371 Eldridge Thursday Wood Panel 5/20/2021
41 Mayhill Friday Styrofoam 5/21/2021
Crestview Foerst Club House Friday Trash 5/21/2021
Maplewood Garden Friday Trash 5/21/2021
2270 Highwood Friday Styrofoam 5/21/2021
1500 Lark Monday Trash 5/24/2021
1406 Belmont Monday Trash 5/24/2021
1247 Lealand Monday At Garage 814am 5/24/2021
Maplewood Apts Monday Trash & Food 5/24/2021
2100 White Bear Monday Trash 5/24/2021
1708 Duluth Monday Sent Pic To Angela 5/24/2021
Battle Creek Properties Tuesday 6:00am Not Out 5/25/2021
Beaver Condos Tuesday 1 Trash 5/25/2021
2329 Montana Tuesday Trash 5/25/2021
1695 Co Rd D Wednesday 1 Cart Wood 5/26/2021
Sibley Cove Wednesday Trash 5/26/2021
2292 Co Rd D Wednesday Trash 5/26/2021
2191 Beam Wednesday Wood Styrofoam Box 5/26/2021
474 Roselawn Thursday Metal Bin With Trash 5/27/2021
1775 Edgerton Thursday Yard Waste 5/27/2021
2086 Burr Thursday Trash 5/27/2021
2563 Schaller Friday Left Lawn Mower Oil 5/28/2021
341 Oday Friday Styrofoam 5/28/2021
Mplwd Gardens Apts Friday Trash 5/28/2021
Sherwood Glen Monday Trash 5/31/2021
Glass Table Deer Stand
2012 Dieter Monday Brake Down 5/31/2021
1247 Lealand Monday At Garage 8:28AM 5/31/2021
Mplwd Apts Monday Trash 5/31/2021
1748 Flandrau Monday Sticks 5/31/2021
JUNE 2021
ADDRESS ROUTE DAY REASON DATE
500 Ferndale Tuesday Styrofoam 6/1/2021
7760 Mary Tuesday Cart Spaced 6/1/2021
949 Evar Tuesday Styrofoam 6/1/2021
1237 Farrell Tuesday Trash 6/1/2021
2980 Carey Wednesday Styrofoam 6/2/2021
Sibley Cove Wednesday Trash 6/2/2021
1973 Desota Thursday Left Open Linen Bags 6/3/2021
2086 Burr Thursday Trash 6/3/2021
2103 Bradley Thursday Styrofoam 6/3/2021
Mplwd Gardens Friday Trash 6/4/2021
Mplwd Apts Monday 4 Trash 6/7/2021
Van Dyke TH Monday Cars Blocking 6/7/2021
1805 White Bear Monday Trash 6/7/2021
1593 SterlingTuesdayTrash6/8/2021
3067 Edward Wednesday Left Plant 6/9/2021
3029 Mary Wednesday Styrofoam 6/9/2021
70 McClelland Friday Wooden Charger 6/11/2021
2598 Mayer Friday Tyard Waste 6/11/2021
2654 Promontory Friday Wood Pallet 6/11/2021
357 Parkview Friday Wood 6/11/2021
Left 6 Trash Bags
389 High Point Curv Friday Recycle 6/11/2021
Mplwd Gardens Friday Trash 6/11/2021
1468 Eldridge Monday Paint 6/14/2021
1974 Manton Monday Carpet 6/14/2021
1732 Burke Monday Styrofoam 6/14/2021
1513 1501 Brooks Wednesday Styrofoam 6/16/2021
2116 Greenbrier Thursday Trash 6/17/2021
181 Unit E Larpentuer Thursday Trash & Carpet 6/17/2021
477 Crestview Friday Styrofoam 6/18/2021
Mplwd Gardens Friday Trash 6/18/2021
1024 Crestview Friday Styrofoam 6/18/2021
1037 Marine Friday Styrofoam 6/18/2021
1024 Marine Friday Styrofoam 6/18/2021
2308 Dahl Friday Hard Wood Flooring 6/18/2021
765 Dorland Friday Styrofoam 6/18/2021
1805 White Bear Monday Trash 6/21/2021
Battle Creek Properties Tuesday N/O 6AM 6/22/2021
Tagged Vehicles
1280 Dennis Tuesday Blocked Cart 6/22/2021
1562 Lakewood Tuesday Box Styrofoam 6/22/2021
Sibley Cove Wednesday Trash 6/23/2021
Hollween Express Wednesday Sketchy Homeless Guy 6/23/2021
2525 Flandrau Wednesday Trash 6/23/2021
2170 Burr Thursday Wood 6/24/2021
1755 Agate Thursday Trash &Food 6/24/2021
83 Dennis Friday Brush 6/25/2021
2654 Promontory Friday Styrofoam 6/25/2021
1844 Flandrau Monday Styrofoam 6/28/2021
1805 White Bear Monday Trash/Leaves 6/28/2021
1808,1812,1816 Kennard Monday Cans Knocked Down 6/28/2021
2477 Brenner Wednesday Boxes Styrofoam 6/30/2021
JULY 2021
ADDRESS ROUTE DAY REASON DATE
Western Hill Thursday Food 2 Carts 7/1/2021
1790 Jackson Thursday Yard Waste 7/1/2021
Mplwd Gardens Friday Trash 7/2/2021
1960 Clarence Monday Insulation 7/5/2021
1193 Lark Monday Fireworks 7/5/2021
Mplwd Apts Monday 11 Carts Trash 7/5/2021
1953 Cope Monday Left Plastic Bags 7/5/2021
English Manor Apts Monday 1 Cart Flor Bulbs 7/5/2021
TH SterlingsTuesdayStyrofoam7/6/2021
2308 Stillwater Tuesday Styrofoam 7/6/2021
1292 Kohlman Wednesday Tagged For Space 7/7/2021
2586 Flandrau Wednesday Styrofoam 7/7/2021
1962 Payne Thursday Yard Waste 7/8/2021
163 Larpentuer Thursday Styrofoam 7/8/2021
1239 Dorland Friday Yard Waste 7/9/2021
1713 Lark Monday TV 7/12/2021
1666 Lark Monday Styrofoam 7/12/2021
1292 Lark Monday Styrofoam 7/12/2021
English Manor Apts Monday Flor Bulbs 7/12/2021
631-639 Farrell Tuesday Flor Bulbs 7/13/2021
2480 Larpentuer Tuesday Trash 7/13/2021
3101 McKnight Wednesday Trash 7/14/2021
3065 Standridge Wednesday Trash 7/14/2021
2205 Mapleview Wednesday Trash Bags 7/14/2021
314 Bellwood Thursday Tagged For Space 7/15/2021
83 Dennis Friday Brush 7/16/2021
1239 Dorland Friday Leaves 7/16/2021
1733 Lark Monday Carpet 7/19/2021
1809 English Monday Flor Bulbs 7/19/2021
1773 Kennard Monday Wood Chair 7/19/2021
Not Reachable With
977 Century Tuesday Arm 7/20/2021
1399 Currie Tuesday Food & Trash 7/20/2021
2512 Cypress Wednesday Carpet 7/21/2021
Sherwood Glen Apts Wednesday Styrofoam 7/21/2021
1681 Co Rd C Wednesday Space Tagged 7/21/2021
Arlington Hills Church Thursday Carts Missing 7/22/2021
Western Hill Thursday Tagged Trash 7/22/2021
1239 Dorland Friday Trash 7/23/2021
204 Oday Friday Food 7/30/2021
864 New Century Friday Trash 7/30/2021
893 New Century Friday Placement 7/30/2021
915 Sterling Friday Cat Litter 7/30/2021
1065 Dennis Friday Wood 7/30/2021
AUGUST 2021
ADDRESS ROUTE DAY REASON DATE
Sherwood Glen Apts Monday Trash & TV's 8/2/2021
2242 Duluth Monday Light Bulbs 8/2/2021
2100 White Bear Monday 1 Cart 8/2/2021
English Manor Monday Flo Bulbs/ styrofoam 8/2/2021
1811 Kennard Monday Styrofoam & Wood 8/2/2021
1638 Frost Monday Flo Bulbs 8/2/2021
2277 Tilsen Tuesday Wood Trim 8/3/2021
1399 Currie Tuesday Food & Trash 8/3/2021
2299 Gall Wednesday Yard Waste 8/4/2021
Sherwood Glen Apts Wednesday Trash All Over Ground 8/4/2021
Gold Star Thursaday Bee Hive Under Lid 8/5/2021
2301 HillwoodFridayTrash8/6/2021
389 High Point Friday Left Plastic Bags 8/6/2021
Mplwd Gardens Friday Trash 8/6/2021
2181 McAfee Monday Styrofoam 8/9/2021
Mplwd Apts Monday Trash 8/9/2021
1728 Duluth Monday Compost & Trash 8/9/2021
1805 White Bear Monday Trash 8/9/2021
1399 Currie Tuesday Trash 8/10/2021
Foam Padding & Wood
2703 Ryan Dr Tuesday Trim 8/10/2021
Cardinal Pointe Apts Wednesday No Pup's Black Topped 8/11/2021
2116 Greenbrier Thursaday Trash 8/12/2021
384 Lark Thursaday Tagged Placement 8/12/2021
Gold Star Thursaday Bee Hive Under Lid 8/12/2021
2654 Promontory Friday Plastic Bubble Wrap 8/13/2021
Crestview@ Club House Friday Trash 8/13/2021
Mplwd Gardens Friday Trash 8/13/2021
2534 Haller Friday Styrofoam 8/13/2021
2012 Dieter Monday Trash 8/16/2021
1962 Hazelwood Monday Styrofoam 8/16/2021
English Manor Monday Bulbs & Styrofoam 8/16/2021
1793 Duluth Monday Close To Mailbox 8/16/2021
Trash cart Infront
1791 Atlantic Monday Tagged 8/16/2021
1399 Currie Tuesday Trash 8/17/2021
2141 Arcade Thursday Trash 8/19/2021
2116 Greenbrier Thursday Trash 8/19/2021
367 Belmont Thursday Yard Waste 8/19/2021
Gold Star Thursday Active Wasp Hives 8/19/2021
489 Crestview Dr Friday No Linen Bags Out 8/20/2021
Mplwd Gardens Friday Trash 8/20/2021
1760 Burke Monday Pulled 2 Bags Trash Out 8/23/2021
1809 English Monday Bulbs & Styrofoam 8/23/2021
Tagged Multiple Cart
760 Bartelmy Tuesday Space 8/24/2021
1478 Gervais Wednesday Styrofoam 8/25/2021
Againist Truck Tagged
1587 Grandview Wednesday Mult Times 8/25/2021
2116 Greenbrier Thursday Trash 8/26/2021
#379 Townhomes Thursday Tagged Placement 8/26/2021
Gold Star Thursday Wasp Hives 8/26/2021
1726 Abell Thursday Tagged Placement 8/26/2021
766 New Century Friday Pillows 8/27/2021
2553 Dahl Friday Styrofoam 8/27/2021
Mplwd Apts Friday Trash 8/27/2021
2213 McAfee Monday Trash 8/30/2021
2049 Prosperity Monday Styrofoam 8/30/2021
2019 Kennard Monday Styrofoam 8/30/2021
1809 English Monday Flo Bulbs 8/30/2021
1728 Duluth Monday Compost 8/30/2021
1539 RipleyMondayCompost8/30/2021
760 Bartelmy Tuesday Tagged Space 8/31/2021
SEPTEMBER 2021
ADDRESS ROUTE DAY REASON DATE
1240 Terrace Wednesday Styrofoam 9/1/2021
1996 Co Rd D Wednesday Key Fab Wouldn't Work 9/1/2021
2956 Howard Wednesday Trash Only 9/1/2021
2137 Beam Wednesday Carts In Garage 9/1/2021
2109 Beam Wednesday Trash Only 9/1/2021
Markham Apts Wednesday Wood & Plants 9/1/2021
Mplwd TH Wednesday Trash 9/1/2021
1703 Jessie Thursday All Trash 9/2/2021
727 Laurie Thursday Styrofoam 9/2/2021
Gold Star Thursday Bee Hives 9/2/2021
129 Summer Thursday Wood Sticks & Carpet 9/2/2021
New Century Friday Styrofoam 9/3/2021
1621 Sandhurst Monday Styrofoam 9/7/2021
2186 Hazelwood Monday Left Pile Not Sure 9/7/2021
2240 Ide Ct Monday Styrofoam 9/7/2021
1512 Sandhurst Monday Styrofoam 9/7/2021
2125 White Bear Ave Monday Trash 9/7/2021
2722 TH Monday Trash 9/7/2021
2219 Larpentuer Monday Mostly Branches 9/7/2021
Tagged To Close To
1728 Duluth Monday Truck 9/7/2021
Touching Mailbox
1717 Clarence Monday Tagged 9/7/2021
Cobblestone Apts Tuesday 2 Trash 9/8/2021
2366 Chippewa Wednesday Brush 9/9/2021
Carpet & Stuffed
739 Skillman Thursday Animals 9/10/2021
1703 Jessie Thursday Trash 9/10/2021
2700 Brookview Friday Fish Tank 9/11/2021
2262 Dahl Friday That Was Trash Driver 9/11/2021
376 Sterling Friday Left Box Foam 9/11/2021
Had To Leave 2 Black
McKnight TH Friday top 9/11/2021
2228 McAfee Monday Electroncs 9/13/2021
1970 Maryknoll Monday Styrofoam 9/13/2021
1252 Lealand Monday Trash 9/13/2021
1735 VanDyke 1st Choice Monday Car Blocking Lot 9/13/2021
Cobblestone Apts Tuesday Trash Mixed 9/14/2021
2330 Stillwater Tuesday Left Site Tarring 9/14/2021
2405 Brenner Wednesday Left 2 Bins Trash 9/15/2021
Construction Couldn't
2720 Mplwd John K Office Wednesday Get 9/15/2021
Gold Star Thursday Bee Hives 9/16/2021
455 High Point Curv Friday Branches 9/17/2021
1420-1480 Sterling Friday 1 Cart Tied Shut 9/17/2021
1775 Lark Monday Light Bulbs 9/20/2021
1212 LealandMondayStyrofoam9/20/2021
1760 Birmingham Monday Wood 9/20/2021
Cobblestone Apts Tuesday Recycling On Ground 9/21/2021
750 Meyer Tuesday Styrofoam 9/21/2021
2101 Bradley Thursday Trash 9/23/2021
Gold Star Thursday Bee Hives 9/23/2021
196 Oday Friday Food & Trash 9/24/2021
766 New Century Friday Styrofoam 9/24/2021
908 Ferndale Friday Foam 9/24/2021
866 Sterling Friday Grass 9/24/2021
826 Sterling Friday Yard waste 9/24/2021
2544 Nemitz Friday Trash 9/24/2021
1452 Burke Monday Bike Tires 9/27/2021
1936 Manton Monday Trash 9/27/2021
2125 White Bear Ave Monday Styrofoam 9/27/2021
1200 Lark Monday Styrofoam 9/27/2021
Parkview Court Apts Monday 1 Cart Wood 9/27/2021
1984 Awkwright Thursday All Foam 9/30/2021
OCTOBER 2021
ADDRESS ROUTE DAY REASON DATE
43 Oday Friday Carpet & Pad 10/1/2021
2213 Mcafee Monday Styrofoam 10/4/2021
2125 White Bear Ave Monday Trash & Electronics 10/4/2021
1940 Flandrau Monday Styrofoam 10/4/2021
Parkview Apts Monday Trash 10/4/2021
1808 Prosperity Monday Tire 10/4/2021
2073-2067 Lydia Wednesday Only 1 Cart Out 10/6/2021
2837-2835 Fredrick Wednesday Only 1 Cart Out 10/6/2021
Sherwwod Glen Apts Wednesday Trash Every Where 10/6/2021
2181 Sunrise Dr Thursday Tagged For Space 10/7/2021
Gold Star Apts Thursday Bee Hives 10/7/2021
2721 Upper Afton Friday Leaves 10/8/2021
2701 Red Splender Friday Trash 10/8/2021
766 New Century Friday Styrofoam 10/8/2021
915 Sterling Friday Styrofoam 10/8/2021
2532 Dahl Friday Wood & Sawdust 10/8/2021
Mpled Gardens Friday Trash 10/8/2021
2205 Ide St Monday Styrofoam 10/11/2021
1396 Laurie Monday 1 Bag Trash 10/11/2021
1475 Burke Monday Styrofoam 10/11/2021
2701 Red Splender Friday Trash In Recy Cart 10/15/2021
1764 Co Rd B Monday Yard Waste 10/18/2021
1557 Co Rd B Monday Styrofoam 10/18/2021
1706 Rosewood Monday Styrofoam 10/18/2021
1956 Ripley Monday Yard Waste 10/18/2021
957 Evar Tuesday Gas In Mower 10/19/2021
2591 Stillwater Tuesday Flo Bulbs 10/19/2021
Equipment Blocking
Maple Ridge Apts Wednesday Carts 10/20/2021
Woodlyn Wednesday 1 Cart Trash 10/20/2021
2123 Beam Wednesday Engine Oil In Cart 10/20/2021
191 Larpentuer#AThursdayBy Garage10/21/2021
2675 Brookview Friday Light Bulbs 10/22/2021
2706 Brookview Friday Light Bulbs 10/22/2021
2701 Red Splender Friday Trash Tagged 10/22/2021
2441 Linwood Friday Styrofoam 10/22/2021
2412 King Friday Yard Waste 10/22/2021
Mpled Gardens Friday Trash 10/22/2021
1764 Lark 819 Dorlan Window,Glass & Wood 10/25/2021
2245 Ide Monday Toilet 10/25/2021
2111 Prosperity Monday Huge Mess Mixed 10/25/2021
1216 Junction Monday Leaves 10/25/2021
1756 ripley Monday Yard Waste 10/25/2021
Cobblestone Apts Tuesday Throw Recy On Ground 10/26/2021
Nitti Picked Up Recy
Sterling Cr Tuesday Not Trash 10/26/2021
Lake View Tuesday Trash 10/26/2021
1695 Co Rd D Wednesday Blocking Roofers 10/27/2021
1838 Desota Thursday Yard Waste 10/28/2021
819 Dorland Friday Trash 10/29/2021
2366 Oakridge Friday Trash & Food 10/29/2021
2412 King Friday Yard Waste 10/29/2021
376 Sterling Friday Tagged Blocked Carts 10/29/2021
NOVEMBER 2021
ADDRESS ROUTE DAY REASON DATE
1631 Co Rd B E Monday Styrofoam 11/1/2021
Mplwd Apt Monday 5 Carts Trash 11/1/2021
1996 Stanich Monday Microwave 11/1/2021
373 Skillman Thursday Tagged Blocked Cart 11/4/2021
2721 Upper Afton Friday Potted Plants 11/5/2021
2528 Schaller Friday Styrofoam 11/5/2021
692 Ferndale Friday Pumpkins 11/5/2021
Mplwd Gardens Friday Trash 11/5/2021
1560 Sandhurst Monday Styrofoam 11/8/2021
1970 Prosperity Monday Trash 11/8/2021
2160 Day Monday N/O Mpwld Bins 11/8/2021
2946 McKnight Wednesday Box Trash & Food 11/10/2021
Bellwood Apts Thursday 1 Cart Trash 11/11/2021
428 Eldridge Thursday Tagged Blocked Cart 11/11/2021
Upper Afton Rd Friday All Empty 11/12/2021
425 Crestview Friday Yard Waste 11/12/2021
Mplwd Gardens Friday Trash 11/12/2021
1362 Cope Monday Styrofoam 11/15/2021
2215 Ide Monday Styrofoam 11/15/2021
1247 Lealand Monday at Garage 10:17 11/15/2021
Mplwd Apts Monday 3 Carts Trash 11/15/2021
1923 Castle Monday Wood Panels 11/15/2021
2689 Midvale Tuesday Trash/Box 11/16/2021
2050 BeamWednesdayTrash/Food11/17/2021
1993 Arkwright Thursday Ytrash 11/18/2021
2412 King Friday Yard Waste 11/19/2021
Mplwd Gardens Friday Trash 11/19/2021
1468 Burke Monday Styrofoam 11/22/2021
1948 Manton Monday Leaves 11/22/2021
1971 Stanich Monday Yard Waste 11/22/2021
2573 Harvester Tuesday Mower Gas In 11/23/2021
765 Meyer Tuesday Yard Waste 11/23/2021
2941 Howard Wednesday Styrofoam 11/24/2021
373 Skillman Thursday Trash 11/26/2021
1631 Co Rd B E Monday Styrofoam 11/29/2021
1384 Cope Monday Plants 11/29/2021
2225 Ide Monday Styrofoam 11/29/2021
1451 Sandhurst Monday Wood Panels 11/29/2021
1462 Sandhurst Monday Pillows 11/29/2021
1625 Frost Monday Styrofoam 11/29/2021
1996 Kingston Monday Yard Waste 11/29/2021
739 Meyer Tuesday Food & Trash 11/30/2021
DECEMBER 2021
ADDRESS ROUTE DAY REASON DATE
Rt1 Marcus Wednesday Trash Left Oil On Roads 12/1/2021
2392 Standridge Wednesday Yard Waste 12/1/2021
1745 Edgerton Thursday Blocked 12/2/2021
2466 Brookview Friday Styrofoam 12/3/2021
389 High Point Friday Recy In Trash Bags 12/3/2021
Mplwd Gardens Friday Trash 12/3/2021
1665 Laurie Monday Styrofoam 12/6/2021
1764 Co Rd B E Monday Trash 12/6/2021
Cart Placement Clise To
2251 Ide Monday BB Hoop 12/6/2021
1232 Lark Monday Styrofoam 12/6/2021
1160 Co Rd B E Monday Wood 12/6/2021
2472 Cypress Wednesday Styrofoam 12/8/2021
2978 Mary Wednesday Yard Waste 12/8/2021
2343 Beam Wednesday Carpet & Rugs 12/8/2021
362 Summer Thursday At Garage 12/9/2021
2675 Brookview Friday Styrofoam 12/10/2021
2605 Brookview Friday Leaves 12/10/2021
1570 Sandhurst Monday Styrofoam 12/13/2021
Sherwood Glen Monday Not Able Due To Snow 12/13/2021
1224 Lark Monday Bed Pads & Hoses 12/13/2021
Parkview Monday Left Oven & Microwave 12/13/2021
1652 Lakewood Tuesday Box & Bag Trash 12/14/2021
Mailbox Knocked Down
1077 Co Rd C Wednesday Not Marcus 12/15/2021
3060 Lake Wednesday Left Trash Bags Recycle 12/15/2021
800 Dorland Friday Trash 12/17/2021
2359 Dahl Friday Wood 12/17/2021
389 High PointFridayRecycle In Trash Bags12/17/2021
Mplwd Gardens Friday Trash 12/17/2021
2181 Birmingham Monday Styrofoam 12/20/2021
Cobblestone Tuesday 2 Carts Trash 12/21/2021
1226 Summit Wednesday Carpet 12/22/2021
373 Skillman Thursday Cart Blocked 12/23/2021
177 Larpentuer Thursday Cart Next To Mailbox 12/23/2021
Mplwd Gardens Friday Trash 12/24/2021
1764 Co Rd B E Monday Trash 12/27/2021
2213 Mcafee Monday Wood 12/27/2021
1672 Rosewood Monday Trash 12/27/2021
Cobblestone Tuesday Trash & Oil 12/28/2021
2093 Bradley Thursday Trash 12/30/2021
Appendix G Complaints and Compliments
City of Maplewood
Complaints/Compliment
s 2021
Caller Addres
Date City Notes
Name s
My recycle was only half
emptied and I was able to stop
him and he was so cheerful and
1770
9/13/21 Al's wife Maplewood nice about it. Did not complain
Edward St
to have to empty it again for me.
Thank you for coming back for
me.
Attachment 2
Draft 3-17-22
2022 Recycling Collection Work Plan
Tennis Sanitation submits an annual workplan outliningkey priorities for residential recycling
system improvements, includingimprovementsoutlined in the City’s Ramsey County SCORE
recycling work plan(attached). Thework planis
incorporated into therecycling contractby reference once it isapproved by the CityCouncil.
1.Yearly Reports: Update yearly reports to include the followingitems:
a.Log of resident addresses that consistently do not set out recyclables.
b.Summary of how the nonparticipating household percentage is determined.
c.Number and size of curbside recycling carts in use.
d.Net quantities of recyclable materials marketed, by materialtype (in tons).
e.Gallons of fuel or mileage of vehicles traveled per route for the City’s
greenhouse gas assessment.
f.Relative change in type of materials found in the yearly composition study
compared to the previous year’s study.
g.Recycling weights fromeach City facility.
h.Summary of how the previous year’s work plan items were addressed.
2.Individual Summary Letter to Multi-Family Properties and City Facilities: Update yearly
summary letters to include the following:
a.Do not send individual summary letters for each City facility. Instead, add City
facility recycling weights to the annual report.
b.Send acopy of all letters to the City in pdf format.
c.Add Ramsey County BizRecycling details.
d.Add information on the opportunity for multi-family properties to convert their
recycling collection to the recycling dumpsters.
e.Add the City of Maplewood contact and websiteinformation.
3.Nonparticipating Multi-Family Properties: The most recent household audit reflects
there are three multi-family properties that do not have recycling. Tennis Sanitation will
work with the City and Ramsey County’s BizRecycling program to ensure these
properties offer recycling and have recycling resources available for their tenants.
4.City Facilities: Tennis Sanitation collects recycling at City facilities at no costas part of
the residential recycling contract. Tennis and the City will identify the number and size
of existing recycling containers at City facilities. This list will be used to right-size the
number and size of containers to ensure adequate collection of recycling at City
facilities.
Draft 3-17-22
Residuals: Work with the City on an educational campaign to decrease residuals in the
m, shoes, diapers, and general garbage.
recycling stream including Styrofoam, foa
Recycling Cart Label Audit: Conduct an audit of all recycling carts in use in Maplewood
to ensure recycling labels are in good condition and have the correct information.
No Cart or Personal Cart: The 2021 cart audit discovered there are several households
without a recycling cart or are using their own personal carts. Work with the City to
ensure Tennis Sanitation carts are rolled out to all of these households.
2022 SCORE Agreement Work Plan: Assist the City in addressing items listed on the
2022 SCORE Agreemen
2
Addendum to 2022 Recycling Work Plan
Maplewood 2022 Recycling Performance Work Plan
Minimum Requirements
1.Complete all 2022 SCORE requirements, including reporting on time and submitting a mid-year status report.
2.Provide outreach to all residents about the municipality’s recycling program and submit copies of materials to
Ramsey County.
3.Use Ramsey County materials and information when and where appropriate to promote increased recycling,
reuse and repair (e.g., Fix-it Clinics), medicine collection, household hazardous waste, organic waste and yard
waste participation.
a.Send materials to Ramsey County for review prior to distribution.
b.Include county contact information on materials:
i.24/7 Recycling & Disposal Hotline: 651-633-EASY (3279)
ii.RamseyRecycles.com
c.Provide links to the Ramsey County web pages on municipality website.
4.Use hauler data to identify those not recycling and target educational materials.
5.Ensure all multi-unit properties are meeting State law requirements to recycle and are receiving free Ramsey
County resources.
6.Increase opportunities for recycling in public spaces.
a.All recycling bins must be paired with a trash bin and in good condition.
b.Labels must be readable.
c.Promote Ramsey County’s event container lending program and green event planning tips.
7.Implement a “Green” purchasing procurement policy for city functions and facilities to use reusable, recyclable
or compostable packaging.
8.Ensure the collection of textiles for recycling is available to residents through curbside collection and to multi-
unit dwellings through special collection or drop-off.
9.Enforce recycling contracts, including the assessment of penalties for non-compliance.
a.Audit reporting by obtaining hauler weight tickets.
b.Have labels replaced if not readable.
10.Attend County Recycling Coordinator meetings and attend a yearly composition study.
Additional Incentive Activities Approved:
1.Promote BizRecycling. Actively work with and promote BizRecycling to businesses and institutions in
collaboration with Ramsey/Washington Recycling & Energy for organics recycling and food waste reduction
programs.
2.Promote Multi-unit Recycling Improvements. Actively work with and promote free resources and grants
to multi-unit building in collaboration with Ramsey/Washington Recycling & Energy to
improve and/or start recycling at multi-unit dwellings.
Agenda Item 5.b.
ENVIRONMENTAL & NATURAL RESOURCES COMMISSIONSTAFF REPORT
Meeting Date March 21, 2022
REPORT TO:
Environmental and Natural Resources Commission
REPORT FROM: Shann Finwall, AICP, Environmental Planner
PRESENTER:
Shann Finwall, AICP, Environmental Planner
AGENDA ITEM: Republic Services Trash and Yard Waste Collection Annual Review
1) 2021 Trash and Yard Waste Collection Year End Report
2) 2022 Trash and Yard Waste Collection Work Plan
Action Requested: Motion Discussion Public Hearing
Form of Action: Resolution Ordinance Contract/Agreement Proclamation
Policy Issue:
The contract with Republic Services requires that the City hold an annual review of the residential
trash and yard waste collection services and adopt an annual work plan.
Recommended Action:
Motion to approve the 2021 Trash and Yard Waste Collection Year-End Report and 2022 Trash and
Yard Waste Collection Work Plan.
Fiscal Impact:
Is There a Fiscal Impact? No Yes, the true or estimated cost is $.00
Financing source(s): Adopted Budget Budget Modification New Revenue Source
Use of Reserves Other: N/A
Strategic Plan Relevance:
Community Inclusiveness Financial & Asset Mgmt Environmental Stewardship
Integrated Communication Operational Effectiveness Targeted Redevelopment
The City’s residential trash and yard waste collection program creates operational effectiveness
by protecting public health and safety and promoting city cleanliness and livability. It is also an
important component of the City’s environmental stewardship and green assets by using best
management practices to reduce waste and protect air quality, water quality, and natural
resources.
Background:
2020-2025 Trash and Yard Waste Collection Contract
The trash and yard waste collection contract with Republic Services began on January 1, 2020, and
ends June 30, 2025.
Trash and Yard Waste Collection Annual Review
The contract requires that the City schedule an annual meeting with Republic Services to:
Review contractor’s annual report.
Review contractor’s performance based on feedback from residents to the City’s
Environmental and Natural Resources Commission, City Council, and City staff.
Review contractor’s recommendations for improvement in the City’s trash and yard waste
collection program, including enhanced public education and other opportunities as
contained within the annual work plan for the upcoming year.
Review City staff recommendations for contractor’s service improvements.
Discuss the Pay as You Throw (PAYT) pricing schedule, including a careful review of the
actual number of trash carts by size from the previous Agreement year, trash cart switches
by trash cart size, and agree upon the details of PAYT price increments for the next
Agreement year. (Note: The City and the contractor meet annually in August to create a
PAYT price schedule for approval by the City Council yearly.)
Discuss other opportunities for improvement with the remaining years under the current
Agreement.
ear Implementation Plan
Trash and Yard Waste Collection Five-Y
The contract outlines details for the City and Republic Services to develop an overall
implementation plan that identifies all tasks and assignments not yet specified in the Agreement.
The implementation plan shall include all future major activities, including (but not limited to):
Means to maintain adequate trash cart inventory records, including addressing the potential
use of the RFID tag cart identification system.
Possible organic waste collections.
Details of the PAYT schedule for each future Agreement year.
Improvements in routing.
Trash and Yard Waste Collection Year-End Report
The contract outlines requirements of the year-end reports as follows:
Trash cart size / collection service level, including weekly and every other week (EOW).
Total quantities of trash collected (in tons).
Total quantities of yard waste collected (in tons).
Total quantities of bulky items collected (in tons or item counts) separated into regular bulky
item collection and Fall Clean-Up Campaign collection of bulky items.
Revisions to any counts of eligible households served.
Number of trash cart switches, repairs, replacements, and trash cart purchases needed.
Service log of all resident addresses where education tags were left because of prohibited
materials set out for trash collection or other forms of non-compliance.
2
Log of all complaints, including the nature of the complaints, to include the following:
names, addresses, and contact numbers of the complainants; the date and time received;
the Contractor’s response; and the date and time of the response.
National call center details including number of calls, speed to answer, call abandonment,
average call handle time.
Safety and accident reports.
Residents with walk-up service.
Total number of households served by:
o single-family dwellings.
o dwellings within homeowners’ associations (e.g., townhomes, manufactured homes,
or other planned unit developments).
o route by day.
Customer service improvements based on the net promoter scores.
Gallons of fuel or mileage of vehicles traveled for the City’s greenhouse gas assessment.
Trash and Yard Waste Yearly Work Plan
Republic Services submits an annual work plan proposal no later than November 1 for the
upcoming calendar year to outline key priorities for system improvements. Items to be included in
the annual work plan are any proposed amendments to the “five–year” implementation schedule as
outlined above, customer service improvements based on the net promoter scores, household
audits (as needed), discussions regarding the feasibility of on-call walk-up service, and proposed
improvements to the Spring Clean Up and Fall Clean-Up Campaign.
Public education tools shall be itemized and approximate timelines described. Other service
improvements may also be included in the annual work plan. The City shall review and approve the
work plan during the Annual Performance Review outlined below. The annual work plan shall be
incorporated by reference as an amendment to the contract.
Republic Services Annual Review
2021 Trash and Yard Waste Collection Year-End Report
The Trash and Yard Waste Year-End Report (Attachment 1) summarizes implementation strategies
taken by Republic Services and the City in 2021 to improve service. These strategies included:
Trash cart warranties.
Yard waste collection outreach.
Spring Clean Up
Fall Clean Up Campaign
City facilities trash and organic collection
Billing
Townhome and manufactured home opt in
New promoter score and improvements
3
The report also summarizes the 2021 data of materials collected, household counts, cart sizes, etc.
A comparison of a sampling of the data from 2020 to 2021 follows:
2021
____2020
Trash collected 8,871.61 tons 8,972.03 tons
Bulky items 1,891.00 tons 1,343.00 units (new
measurement)
Yard waste collected 648.30 tons 528.84 tons
Single-family accounts 8,924 accounts 8,924 accounts
Townhome/manufactured home accounts 209 accounts 99 accounts
Permanent exemptions 162 exemptions 145 exemptions
Walk-up service 66 walk ups 77 walk ups
Yard waste accounts 1,333 accounts 1,386 accounts
2022 Draft Trash and Yard Waste Collection Work Plan
The 2021 Draft Trash and Yard Waste Collection Work Plan (Attachment 2) includes
recommendations for improvements to the City’s trash and yard waste collection program including:
1) preparations for the County’s curbside organics collection program; 2) trash hauling audits for
households, opt outs, opt ins, and walk ups; 3) townhome and manufactured home outreach; 4)
improvements to yearly reports; 5) city facility trash and organic collection assessment; 6) billing
changes; 7) net promoter score and customer service improvements.
Attachments:
1. 2021 Trash and Yard Waste Collection Year-End Report
2. 2022 Trash and Yard Waste Collection Work
4
Attachment 1
City of Maplewood and Republic Services
2021
Trash and Yard Waste Collection Year End Report
Prepared by:
Beverly Mathiasen
Samahra Hallada
City of Maplewood and Republic Services
2021 Trash and Yard Waste Collection Year End Report
Dear City of Maplewood,
We are excited to provide theCity of Maplewood and Republic Services
2021 Trash and Yard Waste Collection Year End Report. In this report you will find
materialonRepublic Servicescommitment to sustainableand environmental solutions
roughout021 and beyondlong with llhe required and necessary reportsor e
th2,aatfth
City of Maplewoodstrash and yard waste collection.The report includestheapproved
2021 Work Plan Priorities and the progress made on each initiative.Welook forward to
building relationships with the community while living up to our brand promise to provide
simple solutions, service reliability, and environmental responsibility in everything we
do.
Thank you for yourtime andthe opportunity to service the great residents of the City of
Maplewood.
Warm wishes,
Beverly Mathiasen
Samahra Hallada
Inver Grove Heights, MN
11380 Courthouse Blvd
Inver Grove Heights, MN 55077
2
Review of Republic Services 2021 Environmental Solutions and
Sustainability Goals
Environmental Solutions
As a leader in environmental services, Republic Services partners with customers to
provide sustainable solutions across their operations. We are proud to make a positive
impact on people and the planet.
With 75 renewable energy projects across the organization, we are actively investing in
our communities. In Minnesota the Pine Bend Landfill in Inver Grove Heights is
approved to build a new renewable naturalgas (RNG) plant.
The renewable gas to energy (RNG) plant will be the first of its kind in the state of
Minnesota.
Once operational, it will treat biogas collected from the landfill and send it into the
Xcel Energy pipeline.
Future plans include using the compressed natural gas to fuel a fleet of trucks at
Pine Bend. The gas plant will capture the equivalent of more than $2 million
metric tons of CO2 annually, which is the equivalent of taking about 435,000
passenger cars off the road
2030 Sustainability Goals
Republic Services published their 2030
sustainability goals and have committed to
work together with our communities, our
customers, and our team to meet these
oals. With Safety always being our top
g
priority and goal, we are excited to work with
the Maplewood community on working
towards a sustainable and environmentally
conscious future.
To learn more about Republic Services' 2030 goals and how we are demonstrating
Sustainability in Action, visit RepublicServices.com/sustainability.The 2020
Sustainability Report is downloadable from the website.
3
Committed toServe
Republic Services is committed to partnering with
small businesses that strengthenthe community.
Cities participated in a National Neighborhood
Promise Event for the Rondo Neighborhood in St.
thth
Paul onJune18and 19of 2021. Together with
Rebuilding Together Twin Cities we created a
community garden at the Rondo Commemorative
Plaza.
In May of 2021, Republic Services Twin Cities
employees volunteered in the Minneapolis
community to build a handicap ramp for a local
Veteran. Republic Services is committed to serve
our communitiesacross the country, helping
ensure the highest quality customer service &
employee safety. We look forward to the 2022
opportunities to be involved in our Minnesota
communities.
Maplewood Community
Republic Services participated in the Maplewood Touch-a-Truck event inSeptember
2021. Bev, Samahra,and ourdriver, Dave, spent the afternoon showcasing one of our
new trash trucks to be used in Maplewood. Republic takes pride in the communities we
serve.
4
2021Year-End Trash Services Report
The 2021Year-End Trash Services Report attached as an addendum to this report
summarizes the service levels for the City of Maplewood residential trash and yard
waste collection program including:
1.Collection service levels.12.Types of educational call/tag.
2.Account information.13.Customercomplaints/compliments
3.Trash carts in use.14.Type of safety and accidents.
4.Trash cart inventory.15.Approximate lifts per route per day.
5.Trash carts to be purchased.16.Customer Service Improvement
6.Trash cart parts to be purchased.Based on Republic Services Net
7.Trash cart warranty issues.Promoter Score
8.Trash cart activity.17.Fall Clean-UpCampaign
9.Customer service phone calls.18.Approximate lifts per route per day
10.Disposal information in tons.19.Gasoline Used Per Vehicle
11.Delinquent accounts.
2021Year-End TrashRoll Up
Item201920202021
Trash Collected (tons)8,146.448,871.618,972.03
Bulky Items (tons)1,069.001,891.001,343.00
Yard Waste Collected 785.27648.30528.84
(tons)
Single-family Accounts8,9248,9248,924
Townhome/Manufactured 14420999
Home Accounts
Permanent Exemptions264162145
Walk-up Service596677
Yard WasteAccounts1,2971,3331,386
5
Summary of 2021 Work Plan Priorities
1.Trash cart warranty report
Number of carts submitted for warrantyand reviewed: 222carts
bƚƷĻʹ ŷĻƩĻ Ǟğƭ ğƓƚƷŷĻƩ ǞğƩƩğƓƷǤƭǒĬƒźƷƷĻķ ƚƓ ЊΉЍΉЋЋ ŅƚƩ ЊЎВĭğƩƷƭ͵
Carts Submitted: Type of Damage Submitted:
Size# Submitted
Handle4
for Warranty
3034
Body45
60103
Cart Body Back73
9085
Lid47
Axle11
Wheel17
Bottom25
Credits received for each size cart:
Carts SubmittedCarts Credited
RS Date 30gal60gal90galTotal 30gal60gal90galTotal
MaplewoodReceivedSubmittedCredited
ET-0008-2/25/202110202050 0000
2021
WT-0111-10/28/20212483651720611980
2021
22280
6
2.Yard Waste Collection SubscriptionOutreach
In December of 2021, Republic Services
worked with EnvironmentalPlanner,
Shann Finwall, on a bill insert that
included the PAYT (Pay as YouThrow)
pricing and the 2021-2022 Yard Waste
pricing. This insert was included on
February invoices of 2022 and was
emailed to auto-pay residents.
In addition to the bill insert, garbage and yardwaste tags were customized for the City
of Maplewood. The tags are utilized by drivers to provide education to residents should
they haveanunacceptableitem in their cart or curbside, as well as information on
Maplewoodssubscription yard waste program.
Snapshot of the MaplewoodGarbageandYard Waste Tag:
7
3.Spring Clean-Up
Republic Services participated in the Maplewood Spring Clean Up on Saturday, April
17, 2021, from 8 am to 1 pm at Aldrich Arena (1850 White Bear Avenue). It was a very
successfuleventthat provided residents the opportunityto safely dispose of larger
items they no longer had a use for. The followingtons of trash and total number of bulk
items were collectedat this event:
MSW (trash) collected (in tons) 750.82
# Bulk items collected 122
Inadditionto the SpringClean-Up, Republics Services participatedinthe:
Fall Clean-Up Campaign
Republic Services assisted the citywith its ninthannual Fall Clean-Up Campaign in
October 2021. The Campaign offered reduced price curbside bulky item collection and
an educational component focusing on reducing, reusing, and recycling. In 2021, 288
bulk items were collected during the Campaign.An additional 1,343 bulky items were
picked up throughout 2021.
8
4.City Facilities
As part of thetrash and yard waste collection contract, Republic Services collects trash
and organics at City facilities at no cost. Below are the locations of service, type of
service, container size, and frequency of pick-upRepublic provides to the Citys
municipal buildings.
LocationService (TR/Organics)/Cart or Frequency
Container Size
City Hall 1830 County Road Trash:16-yardcontainerTwice a week-Monday and
B East.Thursday
Organics-1-90-galcart
Once a week-Friday
Public Works Building 1902 Trash: 16-yardcontainerTwice a week-Monday and
County Road B East.Thursday
Organics-1-90-galcart
Once a week-Friday
Fire Station Two 1955 Trash:3-90-galcartsOnce a week-Monday
Clarence Street.
Fire Station Three 1530 Trash: 2-90-galcartsOnce a week-Wednesday
County Road C.
Fire Training Facility 1881 Trash: 190-galcartOnce a week-Tuesday
Century Avenue North.
Maplewood Community Trash: 3-4-yardcontainersTwice a week-Monday and
Center 2100 White Bear Thursday
Organics: 1-4 -yardcontainer
Avenue.
Once a week-Tuesday
Maplewood Nature Center Trash: 1-30-galcartOnce a week-Tuesday
2659 7thStreet East.
Organics:190-galcartOnce a week-Friday
9
5.Billing:
RepublicServices continues to review the logisticsand costsassociatedwith -
monthly trash hauling billing to begin in January, rather than February of each new year.
In the best interest of the residents and to avoidany further confusion,theRepublic
ServicesFinanceand IT teams are working together to create a thorough process and
plan to implement this change in the summer of 2022.
TheMaplewood Bill Insert that wasenclosed on
the Februarybill detailed the annual increase to
decrease any confusion while Republic works
with Maplewood on the large-scalebilling
update.
6. Townhomes and manufactured home opt-in:
Townhomes and manufactured homes canopt-in to the trash and yard waste program
withRepublic Services. Republic continuesto work with the City of Maplewood on
outreach notifying the townhomes and manufactured homes of their eligibility toopt-in
and the current pricing.Informationon the program is on the City of Maplewood
websiteand included on the annual solid waste guide.
HOAscurrently opted-in:
o Linwood Heights: 82 accounts
o Beaver Lake #3: 17 Accounts
10
7.Net promoter score report and improvements:
ŷĻ /ƚƓƷƩğĭƷƚƩ ƒğƓğŭĻƭ ĭǒƭƷƚƒĻƩ ƭĻƩǝźĭĻŷğǒƌźƓŭ
ĭƚƓƷƩğĭƷ ƩĻƨǒźƩĻƭ ƷŷğƷ ƷŷĻ/ƚƓƷƩğĭƷƚƩ ƭǒƦƦƌǤ ƷŷĻ /źƷǤ ǞźƷŷ ķĻƷğźƌƭ ƚƓ ƷŷĻ ƓǒƒĬĻƩ ƚŅ ĭğƌƌƭͲ ƭƦĻĻķ Ʒƚ
ğƓƭǞĻƩͲ ĭğƌƌ ğĬğƓķƚƓƒĻƓƷͲ ğǝĻƩğŭĻ ĭğƌƌ ŷğƓķƌĻ ƷźƒĻͲ ğƓķ ƓĻƷ ƦƩƚƒƚƷĻƩ ƭĭƚƩĻ͵ bĻƷ ƦƩƚƒƚƷĻƩ ƭĭƚƩĻƭ ğƩĻ
ƷŷĻ ƦĻƩĭĻƓƷğŭĻ ƚŅ ĭǒƭƷƚƒĻƩƭ ƩğƷźƓŭ ƷŷĻźƩ ƌźƉĻƌźŷƚƚķ Ʒƚ ƩĻĭƚƒƒĻƓķ ğ ĭƚƒƦğƓǤ Ʒƚ ğ ŅƩźĻƓķ ƚƩ ĭƚƌƌĻğŭǒĻ ğƭ
В ƚƩ ЊЉ ΛƦƩƚƒƚƷĻƩƭΜ ƒźƓǒƭ ƷŷĻ ƦĻƩĭĻƓƷğŭĻ ƩğƷźƓŭ ƷŷğƷ źƭ ğƷ Џ ƚƩ ĬĻƌƚǞ ΛķĻƷƩğĭƷƚƩƭΜ ƚƓ ğ ƭĭğƌĻ ŅƩƚƒ Љ Ʒƚ
ЊЉ͵ LƷ źƭ ğ ƒğƓğŭĻƒĻƓƷ Ʒƚƚƌ ǒƭĻķ ğƭ ğ ƒĻğƭǒƩĻ ƚŅ ĭǒƭƷƚƒĻƩ ƌƚǤğƌƷǤ͵ ŷĻ ЋЉЋЉ ĻğƩΏ9Ɠķ wĻƦƚƩƷ ķĻƷğźƌƭ ğ
ƚŅ ЊЊ͵ЎͲ ğƓķ ƷŷĻ ķźŅŅĻƩĻƓĭĻ ƚŅ
А͵Ў͵ /ƚƓƷƩğĭƷƚƩ ƭŷğƌƌ ƭǒƦƦƌǤ ğ ƩĻƦƚƩƷ ƚƓ ĭǒƭƷƚƒĻƩ ƭĻƩǝźĭĻ źƒƦƩƚǝĻƒĻƓƷƭ ƦƩƚƦƚƭĻķ ĬğƭĻķ ƚƓ ƷŷĻ ƭĭƚƩĻ͵
About the score:
Our Annual Net Promoter Scores have significantly
Calls Offered41,379
increased year over year since 2010.
Average Speedto 00:06:25*
Those scores include:
Answer
2019:8
AverageHandle00.04:49
2020:22 (1/1/2020 12/31/2020 data;
Time
175% increase over 2019)
2021:35(59% increase to date over 2020)
hĭƷЋЊbƚǝЋЊ5ĻĭЋЊ
ʹЍЌʹЋЌʹЍЉ
*Note-Average Speed toAnswerhassignificantly
decreased in Q3 of 2021. Average is higher dueto a few
months of high hold times fromlabor shortages.
Real examples of surveysresponsesfrom Maplewood residents:
Likelihood to Recommend Explanation Open-End
We are both handicapped and have a very long driveway.
Your drivers come all the way up the drive and dump our
trash and recycling. They do an excellent job. Kudos and many thanks to the drivers
and your company for providing this service.
If you would like to share any additional feedback, please feel free to note it here:
We have been extremely satisfied with your services and would recommend them to
friends and neighbors. Thanks again for great service.
11
Improvements:
Based on the Survey feedback the customer service improvements Republic Services made
year over year and will continue to implement include:
1.Knowledge Management Tool Updates
2.Auditing of Call Recordings
3.Monthly Meetings
4.Residential Education
5.Communication Mechanisms
At the end of 2021and into 2022, our Customer Service Center restructured to better serve the
residents. They focused on hiring in Minnesota to have agents thatunderstand the unique
intricaciesof the Statestrash and recyclinglaws. In additionto focusing hiring efforts, theCall
Center created team structures to service specific areas. There arenow 108 agents (remote
US) that are on the MidwestPod. The calls are first routed to the agents thatreceiveadditional
training on municipalities and state laws and as a backup they will go into the pool of calls in
Indianapolis.This will further decrease hold times,improve first call resolution, and overall,
positivelyincrease the customer experience.
12
2021MaplewoodYearEndTrashServicesReportSubmittedbyRepublicServices
CollectionServiceLevels Jan FebMarAprMayJunJulAugSeptOctNovDecYearEnd
20GallonEOW129130132133129123115113110109108109 109
20GallonWeekly300300300300300300300300300300300300 300
32GallonWeekly107110851085108110761075107210651061106010651063 1063
65GallonWeekly342234153415340834123405339933953395338533903395 3395
95GallonWeekly386038483858386038503859387738723891390139083921 3921
2/32GallonWeekly444444444444 4
2/65GallonWeekly181818181818181818181818 18
2/95GallonWeekly180180180180180180180180180180180180 180
3/95GallonWeekly484848484848484848484848 48
4/95GallonWeekly404040404040404040404040 40
5/95GallonWeekly555555555555555555555555 55
AccountInformation Jan FebMarAprMayJunJulAugSeptOctNovDecYearEnd
Singlefamilyaccounts8,9248,9248,9248,9248,9248,9248,9248,9248,9248,9248,9248,924 8,924
Townhome/manufacturedhomeaccounts99999999999999999999999999
Permanentexemptions145145145145145145145145145145145145145
Walkupservices767777777777777777777777 77
Yardwasteaccounts132813281329137213951407139713961392139113891386 1,386
Containersinuse Jan FebMarAprMayJunJulAugSeptOctNovDecYearEnd
20GallonEOW129130132133129123115113110109108109 109
20GallonWeekly300300300300300300300300300300300300 300
32GallonWeekly107110851085108110761075107210651061106010651063 1,063
65GallonWeekly342234153415340834123405339933953395338533903395 3,395
95GallonWeekly386038483858386038503859387738723891390139083921 3,921
2/32GallonWeekly444444444444 4
2/65GallonWeekly181818181818181818181818 18
2/95GallonWeekly180180180180180180180180180180180180 180
3/95GallonWeekly484848484848484848484848 48
4/95GallonWeekly404040404040404040404040 40
5/95GallonWeekly555555555555555555555555 55
Trashcartsinuse912791239135912791129107910890909102910091169133 9,133
TrashCartInventory Jan FebMarAprMayJunJulAugSeptOctNovDecYearEnd
20Gallon404017517560160188187188188177146 147
32Gallon25217427527514055247223242218238215 224
65Gallon1802241841841101284578646046 1
95Gallon10494616616475465487459360340318292 296
TrashCartstobePurchased Jan FebMarAprMayJunJulAugSeptOctNovDecYearEnd
30galN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/A50
60galN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/A353
90galN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/A198
TrashCartPartstobePurchasedJanFebMarAprMayJunJulAugSeptOctNovDecYearEnd
N/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/A
TrashCartWarrantyIssuesJanFebMarAprMayJunJulAugSeptOctNovDecYearEnd
0 50000000017200222
TrashCartActivityJanFebMarAprMayJunJulAugSeptOctNovDecAnnualTotal
Volumeswitches262855403536173523272418 364
Replacement/Repair43304350355374781061793221 744
Removal79761251091051581091381121179672 1296
Delivery656710413991194104105881088170 1216
Removeyardwaste766351171234251686 173
Addyardwaste00366734351521191831 249
TotalActivity220207369440311483331411373465244188 4042
CustomerServicePhoneCallsJanFebMarAprMayJunJulAugSeptOctNovDec
Numberofphonecalls3648.002005.003193.004404.003106.003994.004143.004445.002723.003125.003511.003082.00
SpeedtoAnswer3:534:247:507:015:047:4210:439:131:59:43:23:40
Callabandonment82750912101481856156117722208942429246209
Handletimeaverage4:014:374:434:454:534:495:295:595:004:474:424:10
DisposalInformationinTonsJanFebMarAprMayJunJulAugSeptOctNovDecAnnualTotal
MSW(trash)collected640.22576.54744.72750.82740.22850.89788.60827.13789.02734.82801.62727.43 8972.03
Yardwastecollected00052.0473.0889.439.8743.8362.568.3799.750 528.84
Bulkitemscollected865813012291103114101972889261 1343
CityCleanUpBulkItemsN/AN/AN/AN/AN/AN/AN/AN/AN/A288N/AN/A288
TippingFeepertonRRTNewport$84.00$84.00$84.00$84.00$84.00$84.00$84.00$84.00$84.00$84.00$84.00$87.00$84$87
DelinquentAccountsJanFebMarAprMayJunJulAugSeptOctNovDecTotalforYear
TotalAcountsPastDue 1,264N/A1,1251,9071,8992,1221,1962,1831,1561,9759652,032 N/A
30dayspastdue$1,706.72$0.00$51,458.81$59,226.28$59,212.04$66,682.57$2,841.00$72,752.77$2,617.80$67,485.40$2,716.32$66,699.98N/A
60dayspastdue$34,644.47$593.17$0.00$24,470.28$23,535.08$1,293.49$33,542.58$1,298.83$39,055.19$1,560.78$35,966.36$952.61N/A
90dayspastdue$769.11$23,847.95$208.51$0.00$151.11$22,206.01$899.03$23,593.35$740.37$23,487.20$1,226.41$25,874.02N/A
120dayspastdue$19,080.63$246.75$16,455.25$160.55$0.00$14,223.50$15,672.31$636.30$17,664.12$271.51$17,231.78$1,099.91N/A
150dayspastdue$834.31$15,258.02$246.75$13,694.99$13,656.64$0.00$12,646.77$13,527.53$514.41$13,354.40$124.80$15,582.63N/A
180dayspastdue$19,683.21$18,308.52$28,130.45$25,371.51$25,584.84$32,006.83$30,743.68$41,450.19$50,506.44$45,789.11$1,354.55$1,260.32N/A
TotalPastDueDollars$76,718.45$58,254.41$96,499.77$122,923.61$122,139.71$136,412.40$96,345.37$153,258.97$111,098.33$151,948.40$58,620.22$111,469.47N/A
WrittenoffAccountsN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/A118
WrittenoffFundsN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/A55226.98
TypeofEducationalCall/Tag Jan FebMarAprMayJunJulAugSeptOctNovDecAnnualTotal
BulkItemsoutnotscheduled31212215
0
310 21
CartPlacement33011230
2
102 18
IncreaseServiceLevel212111100
000 9
UsingPersonalCan/PlasticBags01000000
0
000 1
Carttooheavy021000100000 4
OversizedItem100100000000 2
Prohibitteditemintrash200000000000 2
Yardwasteinplasticbags/cartinstruction000020044000 10
Yardwasteintrashcart00000001
0
300 4
Yardwasteoutbutnotonprogram00022220
0
100 9
Clearsnow342100000011 12
SetOutTime264582343127 47
ChristmasTreeIssue700000000000 7
GeneralEducation413002005203 20
TrashinYWCart000000000000 0
Total23201710151011141811413 166
CustomerComplaints/ComplimentsJanFebMarAprMayJunJulAugSeptOctNovDecAnnualTotal
GeneralInquiryComplaint100023220111 13
GeneralInquiryCompliment000000000111 3
TypeofSafetyandAccidentsJanFebMarAprMayJunJulAugSeptOctNovDecAnnualTotal
100000000000 1
CSImprovementBasedonRepublicServicesNet
PromoterScore
JanFebMarAprMayJunJulAugSeptOctNovDecTotalBenchmark*Difference
2020CustomerCommentTopicsreliabilityof
service(problems,complaints,consistency,
experience,etc).
19295485328382959381317 3111.719.3
*Benchmarkisbasedon2019
**NPSwasnotcollectedinApril2020dueto
Covid
CityWideCleanUpOct Tons/QTY
TotalBulkCollections(Electronics/Appliance&
HomeBulks)
288
Electronics24
HomesBulksserviced236
HomesAppliance28
ApproximateliftsperrouteperdayMonTueWedThuFri
50242727906821130
50410690105700
50810321041960937795
GallonsperMilesper
TrashTrucks(Allyearround)weekweek
2445164380
244764151
244875197
GallonsperMilesper
weekweek
CompostTrucks(AprilthroughNovember)
24293378
24301440
Attachment 2
DRAFT 3-17-22
2022 Trash and Yard Waste Collection Work Plan
Republic Services submits an annual work plan outlining key priorities for system
improvements, including customer service improvements based on the net promoter scores,
household audits (as needed), and proposed improvements to the Spring Clean-Up and Fall
Clean-Up Campaigns. The work plan will be incorporated into the trash and yard waste
contract by reference once it is approved by the City.
1.Curbside Organics Collection: Ramsey and Washington Counties are rolling out
curbside organics (food scraps) collection in late 2022/early 2023. Food scraps will be
collected from residents using durable compostable bags (food scraps bags) that will be
co-collected with trash. Bags and program participation will be free to residents in
single and multi-family homes in both counties. Robotic sorting technology will be used
to separate the bags from the trash at the Ramsey/Washington Recycling and Energy
Center.
Maplewood’s trash collection will remain the same when the new program begins.
However, there may be some logistical arrangements that need to made by Republic
Services in preparation of the curbside organics collection. Republic Services shall work
with City and County staff in 2022 to create a plan to roll out the program to
Maplewood residents.
2.Trash Hauling Audit: Republic Services will conduct an audit of the following trash
hauling numbers:
a.Households: A household audit was complete for the City’s recycling program in
2021. The City will share the household audit with Republic Services for
comparison to the trash program household count.
b.Opt Outs: Review and report on the number of households that have
permanently opted out of the City’s trash program. The opt outs must have
been approved by the City, with verification the residents are disposing of their
trash in an environmentally responsible manner per City code. This number will
be compared to the City’s list of opt outs.
c.Walk Ups: Review and report on the number of walk ups serviced in the City.
This number will be compared to the City’s list of walk ups.
d.Opt Ins: Review and report on the number of townhomes or manufactured
homes that have opted into the City’s trash program. This number will be
compared to the City’s list of opt ins.
DRAFT 3-17-22
3.Townhome and Manufactured Home Opt Ins: Work with the City to conduct outreach
to all townhomes and manufactured homes that have not opted into the City’s trash
program. Outreach to include information on opting into the City’s trash program.
4.Yearly Reports:Update yearly reports to include the following items:
a.Summary of how the previous years’ work plan items were addressed.
b.Size of carts submitted for warranty.
c.Reason for warranty submittal.
d.Credits received in dollar amount for each size cart.
5.City Facilities: As part of the new trash and yard waste collection contract, Republic
Services collects trash and organics at City facilities at no cost. Republic Services and the
City will identify the number and size of existing trash and organics containers at City
facilities. This list will be used to right-size the number and size of containers to ensure
adequate collection of trash and organics at City facilities.
6.Billing: By the end of 2022, Republic Services will transition the City’s bi-monthly trash
program billing cycle to begin at the first of the year. This will allow the yearly trash rate
changes to be on the January/February bill, rather than both year’s rates on the
December/January bill. This has historically caused customer confusion and generates
calls to the City and Republic Services.
7.N
et Promoter Score/Customer Service Improvements: Republic Services manages the
City’s customer service for the trash program through a national call center. To ensure
residents receive accurate information and good customer service, the contract requires
Republic Services supply details on the number of calls, speed to answer, call
abandonment, average call handle time, and net promoter score (index ranging from
-100 to 100 that measures the willingness of customers to recommend a company).
The 2021 Year-End Report shows Republic Services’ net promoter at 31. This is an
increase over the 2020 net promotor score of 19.2, and is a difference of 19.3 from the
2019 benchmark of 11.7. While this shows customer service improvement, the
Customer Service Phone Call section of the Year End Trash Service Report reflects
improvements needed in hold times. Republic Services handles an average of 3,448
Maplewood trash program calls monthly. Hold times range from 23 seconds up to 10
minutes 43 seconds with call abandonments ranging from 209 to 2,208.
Republic Services shall submit a report to the City showing how the customer service
experience can be improved with reduced hold times.
2