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Home My WebLink About2021-04-19 ENR Packet AGENDA CITY OF MAPLEWOOD ENVIRONMENTAL AND NATURAL RESOURCESCOMMISSION Monday,April 19,2021 7:00 p.m. Held Remotely Via Conference Call Dial 1-888-788-0099 Meeting ID:935 3677 9705 Passcode: 668697 Call to Order Roll Call ApprovalofAgenda ApprovalofMinutes: February23,2021 NewBusiness TennisSanitationRecyclingCollection Annual Review 2020RecyclingCollection Year EndReport 2021RecyclingCollectionWorkPlan RepublicServices Trash andYardWaste Collection Annual Review 2020Trashand Yard WasteCollection Year EndReport 2021Trashand Yard WasteCollectionWorkPlan Unfinished Business VisitorPresentations CommissionerPresentations StaffPresentations(oralreportonly) ClimateAdaptationPlan Maplewood Spring Clean Up SummaryApril17 MaplewoodEarthWeekClean Up April 18 toApril24 Rice-LarpenteurClean Up April24 Adjourn Agenda Item 4.a. MINUTES CITY OF MAPLEWOOD ENVIRONMENTAL AND NATURAL RESOURCES COMMISSION TUESDAY,FEBRUARY 23, 2021 7:00 P.M. (THIS MEETING WAS HELD REMOTELY VIA ZOOM AND CONFERENCE CALL) 1.CALL TO ORDER A meeting of the Environmental and Natural Resources Commission was called to order at 7:00 p.m.by Chairperson Palzer. 2.ROLL CALL Keith Buttleman, CommissionerAbsent Kayla Dosser,Vice ChairpersonPresent Mollie Miller, CommissionerPresent Ann Palzer, ChairpersonPresent Ted Redmond, CommissionerPresent Stephen Todey, CommissionerPresent Staff Present Shann Finwall, Environmental Planner Jon Jarosch, Assistant City Engineer 3.APPROVAL OF AGENDA CommissionerRedmondmoved to approve the agenda as amended. Seconded by CommissionerMiller.Ayes All The motion passed. 4.APPROVAL OF MINUTES CommissionerRedmondmoved to approve the January26, 2021,Environmental and Natural Resources Commission meeting minutes assubmitted. Seconded by Commissioner Todey.Ayes All The motion passed. 5.UNFINISHEDBUSINESS a.Mississippi River Corridor Critical Area and Slope Ordinances Environmental Planner Finwall gave a recap of the work that has been completed on the MRCCAand SlopeOrdinances thus far. Jon Jarosch, Assistant City Engineer gave a presentation to the Commission on steep slopes, where they are located in the City, why they should be protected, and best management practices for protection.The Commission will continue their review of the Slope ordinance in the coming months. February 23, 2021 1 Environmental and Natural Resources Commission MeetingMinutes 6.NEWBUSINESS a.Resolution of Support for Better Building Standards in the State of Minnesota Environmental Planner Finwall led a discussion related to Better Building Standards in the State of Minnesota. Maplewood and other cities have been asked to show their support for the Better BuildingStandards legislation by adopting a resolution of support. The resolution outlines the higher performing commercial and multi-family buildings throughBetter Building Standards. Commissioner Redmond expressed support for allowing cities to adopt more an alternative model commercial energy code that is more efficientthat the state code. He asked if the standardsproposed was still based on the B3 standards?He stated the B3 standard is cumbersome to apply. Environmental Planner indicated that B3 was one of the standards discussed last year when the group of cities and other organizations first met, but she believes that has since been modified. She willresearch the current standard being proposed and get back to the Commission prior to the City Councils review of the resolution of support. Commissioner Millermoved to recommend the Resolution of Support for Better Building Standards in the State of Minnesota. Seconded by Commissioner Dosser.Ayes All The motion passed. This item will go to the city council on March 8, 2021. b.2021 Work Plan and Environmental Priorities Environmental Planner Finwall reviewed the 2021 work plan that includes MRCCA ordinance, trash and recycling annual review, possible review of zoning updates based on 2040 Comprehensive Plan, possible review of wetland ordinance in regarding to public infrastructure exemptions, and involvement in the Nature Center Task Force Recommendation Implementation Strategies. Environmental priorities to consider include aClimate Mitigation Plan(which is the next step after the Climate Adaptation Plan)and a Tree Plan(which is the next step after the Tree Ordinance updates which were made a few years ago). 7.VISITOR PRESENTATIONS Commissioner Miller introduced visitor JoneeKulman Brigham, an environmental educator at the University of Minnesota.Jonee spoke about her background and suggested ways that she could collaboratewith the Commission on environmental initiatives. One environmental initiative was the new Minnesota GreenStep Schoolsprogram. The Commission discussed coordinating and partnering with schools in Maplewood to encourage and help them participate. 8.COMMISSIONERPRESENTATIONS None. 9.STAFF PRESENTATIONS February 23, 2021 Environmental and Natural Resources Commission Meeting Minutes a.Ramsey County Recycling Ambassador Program Environmental Planner Finwall shared information about an opportunity for ENR Commission members as well as the general public to get involved with the Ramsey County Recycling Ambassador Program. 10.ADJOURNMENT . Commissioner Miller made a motion to adjourn the meeting. Seconded by Commissioner Todey.Ayes All The motion passed. The meeting was adjourned by Chairperson Palzer at 8:11 p.m. February 23, 2021 Environmental and Natural Resources Commission Meeting Minutes Agenda Item 5.a. ENVIRONMENTAL& NATURAL RESOURCES COMMISSIONSTAFF REPORT Meeting Date , 2021 REPORT TO: Environmental and Natural Resources Commission REPORT FROM: Shann Finwall, AICP, Environmental Planner PRESENTER: Shann Finwall, AICP, Environmental Planner AGENDA ITEM: Tennis Sanitation Recycling Collection Annual Review Action Requested: MotionDiscussion Public Hearing Form of Action: Resolution OrdinanceContract/Agreement Proclamation Policy Issue: The City’s contract with Tennis Sanitation requires that the City hold an annual review for the residential recycling services and approve an annual work plan. Recommended Action: Motion to recommend approval of the 2020Recycling Collection Year-End Report and 2021 Recycling Collection Work Plan. Fiscal Impact: Is There a Fiscal Impact? No Yes, the true or estimated cost is $0 Financing source(s): Adopted Budget Budget Modification New Revenue Source Use of Reserves Other: N/A Strategic Plan Relevance: Financial SustainabilityIntegrated CommunicationTargeted Redevelopment Operational EffectivenessCommunity InclusivenessInfrastructure & Asset Mgmt. The City’s residential recycling program creates operational effectiveness by protecting public health and safety and promoting city cleanliness and livability. It is also an important component of the City’s green infrastructure by using best management practices to reduce waste and protect air quality, water quality, and natural resources. Background 2020-2025 Recycling Collection Contract The recycling collection contract with Tennis Sanitation began on January 1, 2020, and ends June 30, 2025. Recycling Collection Annual Review The Contract requires that the City schedule an annual meeting with the Contractor. The objectives of the annual meeting include (but are not limited to): Review Contractor’s annual report, including trends in Maplewood’s Recycling recovery rates and participation rates. Efforts the Contractor has made to expand Recyclable Materials markets. Review Contractor’s performance based on feedback from residents to the City’s Environmental and Natural Resources Commission, City Council, and City staff. Review Contractor’s recommendations for improvement in the City’s Recycling program, including enhanced public education and other opportunities as contained within the annual work plan for the upcoming year. Review City staff recommendations for Contractor’s service improvements. Discuss other opportunities for improvement within the remaining years under the current contract. Recycling Collection Year-End Report The Contract outlines requirements of the year-end reports as follows: Total quantities of Recyclable Materials collected, by material type (in tons). Net quantities of Recyclable Materials marketed, by material type (in tons). Log of all resident addresses where education tags were left because of non-targeted materials set out for Recycling. Log of all complaints, including the nature of the complaints, to include the following: names, addresses, and contact numbers of the complainants; the date and time received; the Contractor’s response; and the date and time of the response. Log of resident addresses that consistently do not set out Recyclables. Gallons of fuel or mileage of vehicles traveled for the City’s greenhouse gas assessment. Recycling Collection Yearly Work Plan The Contractor shall submit an annual work plan proposal no later than November 1 for the upcoming calendar year to outline key priorities for system improvements. Public education tools shall be itemized and approximate timelines described. Other service improvements may also be included in the work plan. The City shall review and approve the work plan. The annual work plan shall be incorporated by reference as an amendment to the Contract. Tennis Sanitation Annual Review Recycling Collection 2020 Year-End Report The Recycling Collection Year-End Report (Attachment 1) summarizes the City’s recycling program and outlines implementation strategies taken by Tennis Sanitation and the City to improve service: multi-family recycling education; customer service satisfaction; collection of linens and shoes; City facility recycling program; promotion of small business and church recycling; recycling composite study; environmental impact analysis; market data; residual comparisons; truck weights; recycling service fee; storage of extra recycling material; and educational tags. The report also summarizes the materials collected. A comparison of a sampling of the data from 2019 to 2020 is as follows: Average pounds of recycling collected per month 2019 2020 Single family 43.54 lbs 46.13 lbs Multi-family 9.92 lbs 10.39 lbs Annual net tons of recycling collected Single-family2961.30 tons 3137.35 tons Multi-family 239.36 tons 265.29 tons Businesses/Churches 24.69 tons 20.58 tons Recycling Collection Draft 2021 Work Plan The 2021 Draft Recycling Collection Work Plan (Attachment 2) includes recommendations for improvements to the City’s recycling collection program including household count audit, recycling cart audit, participation audit, education to reduce residuals, and multi-family and business recycling improvements. Attachments 1.2020 Recycling Collection Year-End Report 2.2021 Recycling Collection Work Plan Attachment 1 ΑΏΑΏ - ¯«¤¶®®£ 2¤¢¸¢«¨¦ 2¤¯®±³ Greg & Willie Tennis Tennis Sanitation LLC. 1/31/2021 Prepared by: Angela Hamann Index of Recycling Report ................... Page 2 ................... Page 3 ................... Page 4 Recycling Data (Multi-................... Page 5 Multi-................... Page 6 Inquiries, Linens, Cardboard, & Parks Summary..................... Page 7 Composite Study...................... Page 8 ................... Page 9 Glass Recycling Processor................... Page 10 Market Report - .................. Page 11 Additional Items................................................................ Page 12 Summary of Year-................. Page 13 Appendix of Recycling Report ................... Appendix A Recycling Report (Multi-.................... Appendix B ...................... Appendix C Monthly Multi-....................... Appendix D Monthly Single Family Report Dat..................... Appendix E Educational Tags and Complaints/Compliments Log Report Educational Tags............................................................... Appendix F Compliments/Complaints.................................................... Appendix G January 31, 2021 City of Maplewood Maplewood, MN 55109 1830 County Road B E RE: LETTER OF PURPOSE Dear City of Maplewood, This Year-end recycling report has been prepared for the City of Maplewood. The report contains summaries of recycling data for both single family and multi-family dwellings. Including but not limited to: inquiries, composite study information, environmental impact report, fun facts and a market report, along with a report summary. Also included is nine years of comparison data to help measure the success of the recycling program. The data in this report has been utilized over the years to assist us in understanding past, present and future progress of the recycling program as well as helping us develop future strategies to enhance the recycling programs already in place. Sincerely, Greg & Willie Tennis Greg and Willie Tennis Tennis Sanitation Maplewood recycling year-end report 2020 page 2 RECYCLING DATA SUMMARY In this report we have compiled annual data from both single family and multi-family dwellings. This data includes: Net tonnage of all residential and multi-family dwellings combined Break-out of single family tonnage and set-out rates (orange) Break-out of multi-family tonnage (blue) (blue) Separate measurement of weights for cardboard and linens (bottom of APPENDIX A) Break-out of single family recycling materials by type and weight (orange) and Multi-family (blue) (blue) Break-out of combined tonnages (green) (green) Inquiries tracked per month (bottom of APPENDIX A) Also business volume, parks and cardboard are included The data is compiled from recyclable materials collected from our drivers on designated Maplewood routes. Loads are weighed; weights are then c period of time. Weights are broken out based on a composite ratio of the entire load. Maplewood recycling year-end report 2020 page 3 RECYCLING DATA (SINGLE FAMILY) The Single Family Data in APPENDIX A (orange) was compiled from the single family homes after taking out the multi-family weights. From this data we are able to illustrate the weight per home (in lbs.) per month. We also -cycling out on a weekly basis. In analyzing the single family data, we are able to provide the following observations: 2020 Average lbs. per unit per month = 46.13 lbs. per month 2011 = 38.91 lbs. per month 2012 = 41.95 lbs. per month 2013 = 43.78 lbs. per month 2014 = 53.48 lbs. per month 2015 = 53.48 lbs. per month 2016 = 54.59 lbs. per month 2017 = 53.99 lbs. per month 2018 = 54.01 lbs. per month 2019 = 53.69 lbs. per month 2020 Annual Net total tons collected for single-family was 3,137.35 tons 2011 = 2,146.06 tons 2012 = 2,313.61 tons 2013 = 2,414.62 tons 2014 = 2,949.92 tons 2015 = 2,949.94 tons 2016 = 3,011.02 tons 2017 = 2,978.13 tons 2018 = 2,979.18 tons 2019 = 2,961.30 tons Total Participation Percentage YEAR JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC AVRG 2020 95% 95% 96% 96% 97% 97% 96% 96% 96% 96% 96% 95% 96% 2013 Avg. 84% 2014 Avg. 91% 2015 Avg. 92% 2016 Avg. 92% 2017 Avg. 93% 2018 Avg. 93% 2019 Avg. 95% Maplewood recycling year-end report 2020 page 4 RECYCLING DATA (MULTI-FAMILY) The Data in APPENDIX A (Blue)is theactual data compiled from net total weight family homes after factoring (Blue out the multi-family weights. From this data we are able to illustrate the weight per unit (in lbs.) per month. To assist us in providing accurate data, we compile weights on a quarterly basis. This weight is then used to provide us with a fair average of weight generated by each multi-family unit. Our drivers then documented the number of carts dumped at each location on a weekly basis (see APPENDIX D). These weights are then added at the end of each month to provide us with a net total. From the report we are able to calculate the weight per unit per month. In analyzing the multi-family data, we are able to provide the following observations: 2020 Average lbs. per unit per month was 10.39 lbs. per month 2011 was 12.96 lbs. per month 2012 was 11.47 lbs. per month 2013 was 13.24 lbs. per month 2014 was 12.95 lbs. per month 2015 was 13.04 lbs. per month 2016 was 13.08 lbs. per month 2017 was 11.03 lbs. per month 2018 was 12.95 lbs. per month 2019 was 9.92 lbs. per month 2020 Annual Net total tons collected for multi-family was 265.29 tons 2011 was 312.73 tons 2012 was 276.88 tons 2013 was 319.56 tons 2014 was 312.64 tons 2015 was 314.66 tons 2016 was 315.79 tons 2017 was 268.69 tons 2018 was 305.32 tons 2019 was 239.36 tons How are the weights determined for the multi-family data? On a quarterly basis we use one truck to collect all multi-family dwellings. The total weight is then divided by the number of carts emptied to get an average weight per cart. This data is then entered into a multi-family spreadsheet. See APPENDIX D for an example of this report. Maplewood recycling year-end report 2020 page 5 MULTI-FAMILY INDIVIDUAL SUMMARY LETTER From the data compiled over the twelve months we are able to provide each multi-family property with an accurate summary report of their recycling volumes (APPENDIX B). We also provide them with some information on how their efforts help with the environment along with additional information to assist them in enhancing their recycling efforts. Maplewood recycling year-end report 2020 page 6 INQUIRIES SUMMARY Below are twelve months of data documenting the number of residents that called into our office. This year the most common calls were comprised of what additional items they could recycle, and questions about the holiday schedule. We are confident that our Customer Service Representatives resolved all inquiries to 2020 Total Inquiries JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC TOTAL 35 11 16 11 35 35 51 26 38 36 40 36 370 2017 Total Inquiries 2018 Total Inquiries 2019 Total Inquiries 255 165 334 2016 Total Inquiries 2015 Total Inquiries 2014 Total Inquiries 662 422 1,552 2013 Total Inquiries 2012 Total Inquiries 2011 Total Inquiries 233 260 344 LINENS AND SHOES SUMMARY We started a new partnership with Simple Recycling for our linen recycling as of March 2017. The 2020 year brought us many challenges, and linen recycling was one of them. Simple Recycling was shut down for multiple months due to the pandemic and not able to pick up linens from our location during that time. When Simple Recycling opened back up they had new regulations that they were able to the collect the bagged material but not able to collect it divided by City. So, for 2020 we have a total weight that Tennis collected as a whole, which was 29,880 pounds. We are working with Simple Recycling to get back to being able to get separated weights per City for 2021. 2019 = 9,882 lbs. 2018 = 8,989 lbs. 2017 = 35,687 lbs. 2016 = 1,577 lbs. 2015 = 5,917 lbs. 2014 = 6,270 lbs. 2013 = 8,641 lbs. 2012 = 3,692 lbs. 2011 = 6,217 lbs. CARDBOARD SUMMARY Cardboard collected for 2020 from city facilities and buildings totaled 74,490 lbs. 2019 = 89,120 lbs. 2018 = 102,356 lbs. 2017 = 88,337 lbs. 2016 = 104,498 lbs. 2015 = 125,020 lbs. 2014 = 131,346 lbs. 2013 = 140,650 lbs. 2012 = 92,850 lbs. 2011 = 105,615 lbs. BUSINESS and PARKS WEIGHTS 2020 BUSINESSES: 41,161 lbs. CITY PARKS: 3,220 lbs. 2019 BUSINESSES: 49,386 lbs. CITY PARKS: 5,650 lbs 2018 BUSINESSES: 71,529 lbs. CITY PARKS: 6,650 lbs. 2017 BUSINESSES: 62,460 lbs. CITY PARKS: 8,080 lbs. 2016 BUSINESSES: 60,771 lbs. CITY PARKS: 7,920 lbs. 2015 BUSINESSES: 45,885 lbs. CITY PARKS: 8,350 lbs. 2014 BUSINESSES: 30,157 lbs. CITY PARKS: 11,180 lbs. 2013 BUSINESSES: 2,855 lbs. CITY PARKS: 9,140 lbs. Maplewood recycling year-end report 2020 page 7 RECYCLING COMPOSITE STUDY Over the years of the contract we have done extensive recycling composite studies. We did this by keeping all loads from an entire week from the City of Maplewood and process it though our MRF (Material Recovery Facility). Once the material is unloaded from the trucks it is sorted into each category, as listed below. Each of the categories were then weighed and documented. The results of the composite study were then entered back into the monthly reports in which you receive monthly. As of 2018, we have taken a look at all of the past data that we have collected and have tested a single load of material from the City of Maplewood. The single load of material has consistent ratios which are comparable cessed. Why do a composite study? Having a good understanding of the recycling composition provides us with data that may assist us in adjusting the recycling program to fit the needs of the Residents. With ongoing changes in the economy, cultural and even changes in the home, we can develop more available markets, increase processing technologies to handle more items and enhance educational materials to instruct residents on proper recycling procedures. Maplewood recycling year-end report 2020 page 8 ENVIRONMENTAL IMPACT ANALYSIS Using the detailed recycling data from this report, we are able to provide the City of Maplewood with some unique ways that the residents recycling efforts have made a difference. Over the years, recycling markets have been able to recycle more and more items out of the waste stream. They have also been able to determine what resources are saved by recycling various materials. In this report we were able to convert the types of recycling materials into resources saved. Maplewood recycling year-end report 2020 page 9 MARKET REPORT The 2020 markets have seen their ups and downs. We continue seeing changes with regulations that have clable materials in the United States, mostly in the Midwest. We saw higher residential recycling volumes this year because many families were newly homebound due to Covid-19. The metal markets have slowly been working their way back to where pricing was back in 2018 but are still significantly low. The paper and cardboard markets are back in a comfortable place but again have room for growth. Plastic markets hit their rock bottom this year but, with the cost of crude oil projecting an increasing 2021, we are hopeful that the plastic market will follow suit. Lastly, the glass market, with only one processor in the area, the commodity has been at a plateau for the last few years. With the Ni-Hot machine, we installed a few years back; we can capture more glass than in previous years which helps get more material to the processor. The processor is able to reclaim at least 90% of the broken glass to be made into new food and beverage containers. The outlook for 2021 Markets are starting to stabilize, but will continue with the strict regulations on contaminates and clean material. With co-mingle curb side recycling it makes it easier to recycle but it is important to clean out your food containers, and make sure you are only placing items listed in your recycling brochure loosely into the recycling cart. Maplewood recycling year-end report 2020 page 10 ADDITIONAL ITEMS RESIDUALS: Residuals consisted of items such as Styrofoam, foam, shoes, diapers and general garbage. 2020: Residuals are up to 131.71 tons from last year 2019: Residuals are down to 60.49 tons from last year 2018: Residuals are up to 62.54 tons from last year 2017: Residuals are up to 61.69 tons from last year 2016: Residuals are up to 38.59 tons from last year 2015: Residuals are down to 29.38 tons from last year 2014: Residuals are down to 29.36 tons from last year 2013: Residuals are down to 49.30 tons from last year 2012: Residuals are down to 55.55 tons from last year 2011: Residuals are 26.88 tons TRUCK WEIGHTS: During the 2020 Calendar year, none of our vehicles exceeded the maximum loaded weight of 40,000 pounds when hauling the recyclables collected from the residents of Maplewood. Weight tickets are available upon request. RECYCLING SERVICE FEE: The recycling service fee is $4.25 per unit per month which is based upon the contracted price. STORAGE OF EXTRA RECYCLABLE MATERIALS: During the 2020 calendar year our recycling facility had sorted all recyclable materials within 45 days of processing to recycling markets with the exception of milk cartons cartons are baled and stored until there is enough volume to meet the vendor's minimum shipping requirements and "rare type" plastics are stored until a larger enough quantity is available to make a mill size bale. Maplewood recycling year-end report 2020 page 11 SUMMARY OF YEAR-END RECYCLING REPORT The 2020 Maplewood Year-end Recycling Report provides up-to- recycling activities over the past year. Each section of this report reflects the various ways data was collected, entered and calculated to contribute in meeting our combined goals. In the report we have illustrated the composition of recyclables and itemized volumes of recyclables from both single family and multi-family dwellings as they relate to each break-out of each separate commodity. We also provide information on how the City's recycling efforts will impact our environment. 6% participation rate. Both single family tonnages as well as multi-family recycling volumes have remained steady and consistent with other Municipalities. In 2021, we will maintain the comprehensive recycling program we offer with the additional types of plastics, metals and linens. Together with the support of The City of Maplewood we will maintain these high standards of recycling for the single family and multi-family dwellings. Maplewood recycling year-end report 2020 page 12 APPENDIX A - 2020 RECYCLING DATA SUMMARY APPENDIX B - Yearly Recycling Report Mulit-Family APPENDIX C - MONTHLY RECYCLING REPORT LETTER APPENDIX D - MONTHLY MULTI-FAMILY REPORT APPENDIX E - MONTHLY SINGLE FAMILY REPORT DATA APPENDIX F Educational Tags JANUARY 2020 ADDRESS ROUTE DAY REASON DATE 55 Ferndale Friday Wood Shelves 1/3/2020 2714 Brookview Friday Cars In Way 1/3/2020 2429 Schaller Friday Mirror 1/3/2020 681 Huntington Friday Stryofoam 1/3/2020 489 Crestview Friday Stryofoam 1/3/2020 2454 King Friday Stryofoam 1/3/2020 468 Oday Friday Stryofoam 1/3/2020 2025 Ide Monday Trash 1/6/2020 1951 Hazelwood Monday Glassware 1/6/2020 1929 Barclay Monday Trash 1/6/2020 1760 Burke Monday Dirty Diapers 1/6/2020 2669 Brand Tuesday Frozen 1/7/2020 918 McKnight Tuesday Mess On Ground Republic 1/7/2020 2448 Tilsen Tuesday Stryofoam 1/7/2020 1482 Pearson Tuesday Stryofoam 1/7/2020 1376 Rolling Hills Tuesday Stryofoam 1/7/2020 2681 Beniana Tuesday Cushions 1/7/2020 1351 Rolling Hills Tuesday Stryofoam 1/7/2020 Birch Glen Apts Wednesday Changed Locks ? 1/8/2020 2353 Gall Wednesday Paint Cans 1/8/2020 3045 Standridge Wednesday Stryofoam 1/8/2020 486-488 EldridgeThursday Stryrofoam 1/9/2020 177 Larpentuer Thursday Tagged Placement Space 1/9/2020 185 Oday Friday Glassware,Window & Bulb 1/10/2020 2468 Schaller Friday Trash 1/10/2020 410 Mary Friday Stryrofoam 1/10/2020 Park Edge Apt Monday Trash 1/13/2020 1672 Rosewood Monday Trash 1/13/2020 Cross Lutheran Church Monday 3 Bags Trash 1/13/2020 1193 Lark Monday Stryofaom 1/13/2020 Beaver Creek Tuesday No Misses N/O 1/14/2020 1249 Farrell Tuesday Trash In Yard 1/14/2020 2922 Chippewa Wednesday TV Box Stryofoam 1/15/2020 3032 Walter Wednesday Box Stryofoam 1/15/2020 Heritage Square Wednesday No Misses N/O 1/15/2020 New Century TH 2645 Friday Stryofoam 1/17/2020 1725 Lark Monday By Garage 1/20/2020 1487 Sandhurst Monday Leaves 1/20/2020 1488 Laurie Monday Trash 1/20/2020 1512 Co Rd B E Monday Trash 1/20/2020 1194 Lealand Monday Stryfoam 1/20/2020 1252 Lealand Monday Car Parked Infront 1/20/2020 2303 Atlantic Monday Cart Placement 1/20/2020 2922 Chippewa Wednesday Stryofaom 1/22/2020 Brookview Friday Cars Iparked In Way 1/24/2020 864 New Century Friday Stryofoam 1/24/2020 857 Oday Friday Stryofoam 1/24/2020 2468 Schaller Friday Trash 1/24/2020 1994 Dieter Monday Trash 1/27/2020 2012 Dieter Monday Trash 1/27/2020 2115 Prosperity Monday Stryfoam 1/27/2020 2632 Ryan Tuesday Stryfoam 1/28/2020 1337 Pearson Tuesday Wood Panels 1/28/2020 2285 Stanridge Wednesday Stryofoam 1/29/2020 1494 Gervais Wednesday Wood 1/29/2020 2663 Promontory Friday Stryofoam 1/31/2020 2468 Schaller Friday Trash 1/31/2020 338 McKnight Friday Electrical Cords 1/31/2020 425 Crestview Friday Wood 1/31/2020 FEBRUARY 2020 ADDRESS ROUTE DAY REASON DATE 1669 Burke Monday Stryofoam 2/3/2020 1519 Sherren Monday Stryofoam 2/3/2020 1535 Lark Monday Stryofoam 2/3/2020 2025 Ide Monday Trash 2/3/2020 1406 Belmont Monday Trash 2/3/2020 1929 Barclay Monday Trash 2/3/2020 1962 Prosperity Monday Wood 2/3/2020 2546 Idaho Tuesday Empty 2/4/2020 Woodlyn Village Wednesday Full Of Ice 1 Cart 2/5/2020 687 Roselawn Thursday Wood 2/6/2020 2714 Brookview Dr Friday Car In No Parking Zone No Pup 2/7/2020 1955 Clarence Fire #2 Monday Not Out 2/10/2020 2025 Ide Monday 1 Cart Trash 2/10/2020 1962 Hazelwood Monday Stryofoam 2/10/2020 1313 Burke Monday Light Bulbs 2/10/2020 2720 Trails Edge TH Monday Wood 2/10/2020 2444 Lake View Commons Tuesday Particle Board 2/11/2020 1340 Rolling Hills Tuesday Stryofoam 2/11/2020 2246 Beam Wednesday Stryofoam 2/12/2020 100 Ferndale Friday Empty 2/14/2020 554 Crestview Friday Stryofoam 2/14/2020 2445 Londin Friday Stryofoam 2/14/2020 1936 Price Monday Carpet 2/17/2020 2423 Beam Wednesday Wood 2/19/2020 2091 Lydia Wednesday Stryofoam 2/19/2020 2508 Knoll Cr Monday Stryofoam 2/24/2020 2570 Holloway Monday Stryofoam 2/24/2020 2121 Prosperity Monday Wood 2/24/2020 Cross Church Monday Trash 2/24/2020 1187 Co Rd B Monday Trash 2/24/2020 2305 Gall Wednesday Stryofoam 2/26/2020 2647 Brookview Friday Trash 2/28/2020 MARCH 2020 ADDRESSROUTE DAYREASONDATE 1669 Burke Ave E Monday Stryofoam 3/2/2020 1452 Sherren Monday Stryofoam 3/2/2020 1452 Burke Monday Carpet & Wood 3/2/2020 2901 Bellaire Wednesday Stryofoam 3/4/2020 2370 Standridge Wednesday Stryofoam 3/4/2020 2236 Maple Wednesday Trash,Wood & Drywall 3/4/2020 84 Ferndale Friday Stryofoam & Wood 3/6/2020 2392 Timber Friday Trash 3/6/2020 511 Lakewood Friday Stryofoam 3/6/2020 1669 Burke Ave E Monday Stryofaom & Fake Tree 3/9/2020 Park Edge Apts Monday Trash 3/9/2020 1392 Belmont Monday Stryofoam 3/9/2020 1678 Rosewood Ave Monday Stryofoam 3/9/2020 1660 Currie Tuesday Stryofoam 3/10/2020 2005 Co Rd C TH 1981 Wednesday Florescent Bulbs 3/11/2020 2941-2947 McKnight TH Wednesday Stryofoam 3/11/2020 2956 Mary Wednesday Stryofoam 3/11/2020 2244 Maple Ln Wednesday Box Trash 3/11/2020 2113 Arkwright Thursday Gas Weed Whip 3/12/2020 2706 Brookview Friday Not Reachable 3/13/2020 2429 Oakridge Friday Stryofoam 3/13/2020 325 Parkview Friday Trash & Drywall 3/13/2020 2290 Kingston Monday Stryofoam 3/16/2020 1487 Sandhurst Monday Trash 3/16/2020 1960 Ide Monday Trash 3/16/2020 2254 Duluth Monday Late Set 3/16/2020 Rolling Hills Tuesday Air Mattress/Electric ? 3/17/2020 3029 Dorland Wednesday Stryofoam 3/18/2020 2980 Chisholm Wednesday Stryofoam 3/18/2020 2950 Howard Wednesday Stryofoam 3/18/2020 2236 Maple Wednesday Box Trash 3/18/2020 1691 Price Thursday Stryofoam 3/19/2020 34 Farrell Friday Stryofoam Cooler 3/20/2020 Larkin Studio Monday N/O 3/23/2020 1265 Mayhill Tuesday Stryofoam 3/24/2020 2876 Arcade Wednesday Grass 3/25/2020 2326 County Road D Wednesday Trash 3/25/2020 3030 Mary Wednesday Wood 3/25/2020 3021 Bartelmy Wednesday Trash 3/25/2020 2301 Beam Wednesday Stryofoam 3/25/2020 1710-1712 Gurney Thursday Dirty Diapers 3/26/2020 421 Dorland Friday/Monday Wood & Vinyl Trim 3/27/3030 800 Crestview Monday No Cardboard Per Driver 3/30/2020 APRIL 2020 ADDRESS ROUTE DAY REASON DATE 94 oday Friday Door 4/3/2020 2471 TimberFridayBedding4/3/2020 1713 LarkMondayLight Bulbs4/6/2020 1473 Cope Monday Trash 4/6/2020 1731 Rosewood Monday Trash 4/6/2020 1694 Maple Woods TH Monday Stryofoam 4/6/2020 1756 Flandrau Monday Stryofoam 4/6/2020 2055 Chambers Monday Yard Waste Tagged 4/6/2020 1297 Dennis Tuesday Stryofoam 4/7/2020 1256 Mayhill Tuesday Wood/Electronics 4/7/2020 1241 Farrell Tuesday Stryofoam 4/7/2020 3023 Bellaire Wednesday Stryofoam 4/8/2020 2050 Beam Wednesday Stryofoam 4/8/2020 2667 Barclay Wednesday Trash 4/8/2020 2225 Arkwright Thursday Stryofoam 4/9/2020 604 Kingston Thursday Cart Placement Tagged 4/9/2020 2144 Bradley Thursday Foam Padding 4/9/2020 571 Skillman TH Thursday Stryofoam 4/9/2020 2392 Timber Friday Trash 4/10/2020 767 Ferndale Friday Diapers 4/10/2020 2370 Teakwood Friday Stryofoam 4/10/2020 319 Parkview Friday Foam Chair 4/10/2020 1488 Laurie Monday Stryofoam 4/13/2020 2125 White Bear Monday Trash 4/13/2020 1984 Barclay Monday Window Glass 4/13/2020 1252 Lealand Monday Diapers 4/13/2020 1768 Myrtle Monday Mirror 4/13/2020 2532 Woodlyn Wednesday Stryofoam 4/15/2020 3052 Lake Wednesday Microwave 4/15/2020 2835 Fredrick Wednesday Cars Blocking 4/15/2020 1999 Kenwood Thursday Yard Waste Tagged 4/16/2020 1986 McMenemy Thursday Cart Knocked Over 2 Weeks 4/16/2020 2040-2042 Bradley Thursday Food & Wood 4/16/2020 2481 Brookview Friday Pillows 4/17/2020 2474 Brookview Friday Pillows 4/17/2020 2392 Timber Friday Trash 4/17/2020 318 Parkview Friday Stryofoam 4/17/2020 1669 Burke Monday Particle Board 4/20/2020 1595 Sandhurst Monday Stryofoam 4/20/2020 1481 Sherren Monday Computer 4/20/2020 2211 Ide Monday By Garage 4/20/2020 1487 Sandhurst Monday Trash 4/20/2020 2025 Ide Monday Trash 4/20/2020 2125 White Bear Ave Monday Trash 4/20/2020 1272 Co Rd B Monday Stryofoam 4/20/2020 1780 Hagen Monday Stryofoam 4/20/2020 1894 Manton Monday Stryofoam 4/20/2020 1702 Flandrau Monday Snowblower/gas in it 4/20/2020 2713 Maple Monday Stryofoam 4/20/2020 Maplewood Apts Monday Trash 4/20/2020 2660 Hawthorne Tuesday Stryofoam 4/21/2020 1280 Dennis Tuesday Stryofoam 4/21/2020 2573 Montana Tuesday Wood Pallet In CartAfter Dumped 4/21/2020 2530 Woodlyn Wednesday Stryofoam 4/22/2020 3113 Bellaire Wednesday Stryofoam 4/22/2020 2050 Beam Wednesday Trash 4/22/2020 1990 Radatz Wednesday Mirror 4/22/2020 2025 Arcade Thursday Wood 4/23/2020 366 Belmont Thursday Foam Padding 4/23/2020 367 Belmont Thursday Foam Padding 4/23/2020 Connemara Apts Friday Stryofoam 4/24/2020 1459 Cope Monday Up @ House 4/27/2020 2125 White Bear Monday Trash 4/27/2020 1217 County Rd B Monday Wood 4/27/2020 2625 Benet Monday Trash 4/27/2020 1805 McKnight Monday Coax Cable & Electrial Cords 4/27/2020 1970 Kingston Monday Stryofoam 4/27/2020 1297 Dennis Tuesday Yard Waste 4/28/2020 1287 Mayhill Tuesday Wood 4/28/2020 3023 Bellaire Wednesday Stryofoam 4/29/2020 2383 Beam Wednesday Stryofoam 4/29/2020 377 Kingston Thursday Trash 4/30/2020 42 Roselawn Thursday Lid Tied Shut 4/30/2020 1977 Jackson Thursday Trash 4/30/2020 604 Kingston Thursday Not @ Curb 4/30/2020 MAY 2020 ADDRESS ROUTE DAY REASON DATE 2445 Linwood Friday Stryofoam 5/1/2020 2339 Hillwood Friday Stryofoam 5/1/2020 325 Parkview Friday Saw Dust & Wood 5/1/2020 425 Crestview Friday Box Stryofoam 5/1/2020 1739 Lark Monday Stryofoam 5/4/2020 2014 Clarence Monday Trash 5/4/2020 1232 Lark Monday Stryofoam 5/4/2020 1822 Sterling Monday Multiple Items Non Recyclable 5/4/2020 1704-1732 Monastery Monday Stryofoam 5/4/2020 Fire Station Century Monday Code Not Working 5/4/2020 Mplwd Apts Monday Trash/Food 5/4/2020 Maple Pond Homes Monday Stryofoam 5/4/2020 2201 Van Dyke Monday Stryofoam 5/4/2020 1286 Mayhill Tuesday Stryofoam 5/5/2020 2287 Arlington Tuesday Stryofoam 5/5/2020 2335 Gall Wednesday Trash 5/6/2020 2292 Co Rd D Wednesday Stryofoam 5/6/2020 3065 Standridge Wednesday Stryofoam 5/6/2020 1697 Payne Thursday Stryofoam 5/7/2020 2093 Bradley Thursday Stryofoam 5/7/2020 366 Belmont Thursday Foam 5/7/2020 351 Belmont Thursday Trash 5/7/2020 480 Hwy Dr Thursday Trash/Wood 5/7/2020 Mississippi Apts Thursday Dishware/Glass 5/7/2020 2054 Sloan Thursday Stryofoam 5/7/2020 84 Ferndale Friday Stryofoam 5/8/2020 570 Dorland Friday Yard Waste 5/8/2020 2368 Dorland Friday Stryofoam 5/8/2020 1487 Sandhurst Monday Trash 5/11/2020 Park Edge Apt Monday Trash 5/11/2020 1254 Lark Monday Clothes Not Bagged/Left Bags 5/11/2020 1261 Lealand Monday Stryofoam 5/11/2020 1815 Myrtle Monday Stryofoam 5/11/2020 2114 Atlantic Monday Wood/Yard Waste 5/11/2020 1292 Myrtle Tuesday Stryofoam 5/12/2020 2263 Tilsen Tuesday Stryofoam 5/12/2020 2335 Gall Wednesday Trash 5/13/2020 2468 Brenner Wednesday Stryofoam 5/13/2020 436 Mt Vernon Thursday Stryofoam 5/14/2020 34 Dennis Friday Stryofoam 5/15/2020 2020 Ide Monday Stryofoam 5/18/2020 Park Edge Apt Monday 1 Trash 5/18/2020 1951 Hazelwood Monday Trash 5/18/2020 1956 Hazelwood Monday Stryofoam 5/18/2020 Mplwd Apts Monday Trash 5/18/2020 2951 Mary Wednesday Stryofoam 5/20/2020 2976 Fredrick Wednesday Stryofoam 5/20/2020 1999 Kenwood Thursday Yard Waste 5/21/2020 2116 Greenbrier Thursday Stryofoam 5/21/2020 371 Eldridge Thursday Stryofoam 5/21/2020 157 Downs Thursday Wood 5/21/2020 370 Oday Friday Yard Waste 5/22/2020 381 Oday Friday Stryofoam 5/22/2020 Mplwd Gardens Friday Food/Trash 5/22/2020 2252 Carver Friday Stryofoam 5/22/2020 2268 Carver Friday Stryofoam 5/22/2020 1122 Lakewood Friday Stryofoam 5/22/2020 2246 Ide Monday Stryofoam 5/26/2020 1504 Laurie Monday Stryofoam 5/26/2020 Park Edge Apts Monday Trash 5/26/2020 1392 Belmont Monday Blinds 5/26/2020 Mplwd Apts Monday Trash/Food 5/26/2020 2262 Craig Monday Stryofoam 5/26/2020 1742 English Monday Trash 5/26/2020 Beaver Creek Condos Tuesday 3 Carts Trash & Diapers 5/27/2020 2335 Gall Wednesday Food/Trash/Foam 5/28/2020 2317 Gall Wednesday Stryofoam 5/28/2020 760 Co Rd B Thursday Road Construction 5/29/2020 2151 Kenwood Thursday Road Construction 5/29/2020 1799 Edgerton Thursday Wood Desk 5/29/2020 766 New Century Friday Grass 5/30/2020 2252 Carver Friday Stryofoam 5/30/2020 2268 Carver Friday Stryofoam 5/30/2020 2272 Carver Friday Stryofoam 5/30/2020 JUNE 2020 ADDRESS ROUTE DAY REASON DATE 1255 Skillman Monday Florescent Bulbs 6/1/2020 1728 Duluth Monday Yard Waste 6/1/2020 1892 Sterling Monday Stryofoam 6/1/2020 1964 Ripley Monday Stryofoam 6/1/2020 1396 Laurie Monday Hose 6/1/2020 Park Edge Apts Monday Trash 6/1/2020 1467 Frost Monday Foam 6/1/2020 1232 Lark Monday Hose 6/1/2020 1201 Lealand Monday Trash 6/1/2020 Beaver Creek 1120 Tuesday Stryofoam 6/2/2020 2880 Mary Wednesday Stryofoam 6/3/2020 2008 Edgemont Thursday TV Box Stryofoam 6/4/2020 2118 Bradley Thursday Box Stryofoam 6/4/2020 357 Laurie Thursday Stryofoam 6/4/2020 Apts Mississippi Thursday Stryofoam 6/4/2020 1805 Agate Thursday Wood 6/4/2020 1931 Adolphus Thursday Wood/Trash 6/4/2020 2721 Upper Afton Friday Stryofoam 6/5/2020 8 Sterling Friday Stryofoam 6/5/2020 2684 Highwood Friday Plastic Wrap 6/5/2020 1774 Lark Monday Trash 6/8/2020 1515 Cope Monday Cart Placement 6/8/2020 1452 Sherren Monday Clothes Unbagged 6/8/2020 2240 McAfee Monday Stryofoam 6/8/2020 1279 Co Rd B Monday Wood 6/8/2020 2025 Ide Park Edge Apts Monday Trash 6/8/2020 Mplwd Apts Monday Food & Trash In Carts Still 6/8/2020 3088 Birch Glen Apts Wednesday Box Stryofoam 6/10/2020 3027 Bellaire Wednesday Box Stryofoam 6/10/2020 2951 Mary Wednesday Stryofoam 6/10/2020 Apts Mississippi Thursday Trash Mixed 6/11/2020 2044 Bradley Thursday Stryofoam 6/11/2020 Mplwd Garden Apts Friday Trash 6/12/2020 1702 Howard Monday Box Stryofoam 6/15/2020 1276 Junction Monday Trash 6/15/2020 827 Bartelmy Tuesday Stryofoam 6/16/2020 1122 Beaver TH Tuesday Stryofoam 6/16/2020 1595 Viking Wednesday Yard Waste 6/17/2020 2721 Upper Afton Friday Stryofoam 6/19/2020 2641 Red Pine Cr Friday Stryofoam 6/19/2020 Mplwd Gardens Friday Trash & Food 6/19/2020 1689 Sandhurst Monday Stryofoam 6/22/2020 1445 Sherren Monday Tiles & Stryofoam 6/22/2020 1444 Cope Monday Stryofoam 6/22/2020 1406 Belmont Monday Trash 6/22/2020 1255 Skillman Monday Stryofoam 6/22/2020 739 Meyer Tuesday Yard Waste 6/23/2020 2427 Bush Tuesday TV'S 6/23/2020 2488 Arlington Tuesday Stryofoam 6/23/2020 2676 English Wednesday Stryofoam 6/24/2020 1646 Demont Wednesday Yard Waste 6/24/2020 Apts Mississippi Thursday Food & Trash In Carts Still 6/25/2020 2721 Upper Afton Friday Stryofoam 6/26/2020 2570 Valley View Friday Stryofoam 6/26/2020 1150 Crestview Friday Wood 6/26/2020 374 Crestview Friday Trash 6/26/2020 Mplwd Apts Monday Trash & Food 6/29/2020 Jknutson & Assoc Monday Desk & Cabinets 6/29/2020 1565 Co Rd B Monday Up Driveway Butted Up To Car 6/29/2020 1423 Sandhurst Monday Stryofoam 6/29/2020 Park Edge Apts Monday Stryofoam 6/29/2020 1940 Barclay Monday Grass Clippings 6/29/2020 2330 Stillwater Tuesday Box Stryofoam 6/30/2020 JULY 2020 ADDRESS ROUTE DAY REASON DATE 2030 Beam Wednesday Styrofoam/Box 7/1/2020 190 Sterling Friday Hose 7/3/2020 Mplwd Gardens Friday Food & Trash 7/3/2020 2300 Moreland Friday Yard Waste 7/3/2020 2345 Highwood Friday Carpet 7/3/2020 2559 Dahl Friday Stryofoam 7/3/2020 1843 Phalen Monday Wood 7/6/2020 1759 Ide Monday Wood 7/6/2020 1783 White Bear Ave Monday Stryofoam 7/6/2020 1892 Kennard Monday Florescent Bulbs 7/6/2020 2722 Trail Edge TH Monday Food & Trash 7/6/2020 2718 Trail Edge TH Monday Stryofoam 7/6/2020 Mplwd Apts Monday Stryofoam 7/6/2020 Maple Pond Homes Monday 4 Carts Burnt 7/6/2020 1733 Lark Monday Windows& Food 7/6/2020 1774 Lark Monday Trash 7/6/2020 1437 Sandhurst Monday Stryofoam 7/6/2020 2025 Ide Par Edge Apts Monday Wasps 7/6/2020 1940 Barclay Monday Grass 7/6/2020 751 Bartelmy Tuesday Foam 7/7/2020 2541 Bittersweet Wednesday Styrofoam/Wood 7/8/2020 2100 Block Arcade Not Sure# Thursday Styrofoam 7/9/2020 117 Skillman Thursday Stryofoam 7/9/2020 22 Oday Friday Dry Wall 7/10/2020 2630 Brookview Friday Trash 7/10/2020 2560 Valley View Friday Yard Waste 7/10/2020 Mplwd Apts Monday Stryofoam 7/13/2020 Jknutson & Assoc Monday Wood Cabinets 7/13/2020 1460 Sherren Monday Ceiling Tile & Foam 7/13/2020 Park Edge Apt Monday 1 Trash 7/13/2020 Phoenix Treatment Monday Carts N/O 7/13/2020 1947 Flandrau Monday Wood, Ceramic & Sticks 7/13/2020 1247 Lealand Monday Up At Garage 7/13/2020 Beaver Condos Tuesday Food & Trash 7/14/2020 Beaver Creek Tuesday Stryofoam 7/14/2020 2956 Frank Wednesday Car 7/15/2020 3067 Edward Wednesday Brush 7/15/2020 1091 Co Rd C Wednesday Can't Find Cart 7/15/2020 3123 Furness Wednesday Tagged Placement 7/15/2020 2965 Bartelmy Wednesday Food & Trash 7/15/2020 328 Bellwood Thursday Wood 7/16/2020 77 Ferndale Friday Trash 7/17/2020 92 Ferndale Friday Lawn Mower/Gas 7/17/2020 620 McKnight Friday Stryofoam 7/17/2020 Mplwd Gardens Friday Trash 7/17/2020 Jknutson & Assoc Monday Cabinets 7/20/2020 2025 Ide Par Edge Apts Monday Trash 7/20/2020 1954 Hazelwood Monday Stryofoam 7/20/2020 2257 English Monday Trash 7/20/2020 Beaver Condos Tuesday Food 7/21/2020 2995 Bartelmy Wednesday Stryofoam 7/22/2020 2709 Red Splender Friday Stryofoam 7/24/2020 2642 White Oak Friday Stryofoam 7/24/2020 352 Parkview Friday Yard Waste 7/24/2020 Jnutson & Associates Monday Wood Cabinets 7/27/2020 Park Edge Apt Monday Trash 7/27/2020 1948 Barclay Monday Gift Wrap 7/27/2020 1313 Burke Monday Wood 7/27/2020 2105 Duluth Monday Mower Gas In It 7/27/2020 Beaver Condos Tuesday Tras & Food 2 Carts 7/28/2020 1479 Gervais Wednesday Box Stryofoam 7/29/2020 Concordia Arms Apt Wednesday Parking Lot Closed Seal Coating 7/29/2020 1728 Abell Thursday Wood Cabinets & Oven 7/30/2020 48 Farrell Friday Window 7/31/2020 Londin Ave Friday No Carts Out( Shopping) 7/31/2020 2446 King Friday Wood (2x4's) 7/31/2020 Mplwd Gardens Friday Trash 7/31/2020 2446 Schadt Friday Box Stryofoam 7/31/2020 964 McKnight Friday Trash 7/31/2020 AUGUST 2020 ADDRESS ROUTE DAY REASON DATE 1519 Sherren Monday Luggage,Pillow & Carpet 8/3/2020 Park Edge Apts Monday Trash & Hornets 8/3/2020 1940 Barclay Monday Stryo,Carpet Mixed Linnens 8/3/2020 1137 Co Rd B Monday Rugs 8/3/2020 Jknutson & Associates Monday Wood Cabinets 8/3/2020 TH 2563 Geranium Tuesday Stryofoam 8/4/2020 Beaver Creek Condos Tuesday 1 Trash 8/4/2020 2482 Adele Wednesday Stryofoam 8/5/2020 328 Bellwood Thursday TV 8/6/2020 348 Summer Thursday Bag Sticks 8/6/2020 Mplwd Gardens Apt Friday Trash 8/7/2020 2270 Highwood Friday Stryofoam 8/7/2020 2694 New Century TH Friday Stryofoam 8/7/2020 1230 Frisbie Monday Wood 8/10/2020 1831 Clarence Monday Yard Waste 8/10/2020 1892 Kennard Monday Lawn Mower Gas& Oil 8/10/2020 Mplwd Apts Monday Food & Trash 8/10/2020 Jknutson & Associates Monday Wood Cabinets 8/10/2020 1503 Sandhurst Monday Stryofoam 8/10/2020 1980 Maryknoll Monday Stryofoam 8/10/2020 1940 Barclay Monday Paint & Stryofoam & Misc 8/10/2020 1252 Lealand Monday Dirty Diapers & Food 8/10/2020 1247 Lealand Monday at Garage 6:58AM 8/10/2020 2286 Co Rd D Wednesday Trash 8/12/2020 2945 Walter Wednesday Glass On Ground Not Us 8/12/2020 1746 City Heights Thursday Yard Waste 8/13/2020 121 Bellwood Thursday Stryofoam 8/13/2020 1895 Beaumont Thursday Trash In Cart 8/13/2020 188 Day Friday Stryofoam 8/14/2020 2586 Schaller Friday Stryofoam 8/14/2020 2412 King Friday Stryofoam 8/14/2020 1467 Frost Monday Wood Chair 8/17/2020 1940 Barclay Monday Stryofoam & Paint 8/17/2020 Jknutson & Associates Monday Wood Cabinets 8/17/2020 1915 Hazelwood Monday Box Stryofoam 8/17/2020 2691 Conway Tuesday Yard Waste 8/18/2020 1136 Co Rd D Wednesday Box Stryofoam 8/19/2020 351 Sophia TH Thursday Box Stryofoam 8/20/2020 1740 City Heights Thursday Yard Waste 8/20/2020 Mplwd Gardens Apt Friday Trash 8/21/2020 2589 Southcrest Friday Box Stryofoam 8/21/2020 1453 Lark Monday Wood 8/24/2020 2005 Barclay Monday Stryofoam 8/24/2020 1264 Co Rd B Monday Grass 8/24/2020 Mplwd Apts Monday Food & Trash 8/24/2020 Jknutson & Associates Monday Wood Cabinets 8/24/2020 2523 Stillwater Tuesday Stryofoam 8/25/2020 2455 Cypress Wednesday Stryofoam 8/26/2020 714 Laurie Thursday Wood 8/27/2020 367 Lark Thursday Refilled Cart Per Aaron 8/27/2020 #351 TH Thursday Stryofoam 8/27/2020 1810 Jackson Thursday Drywall 8/27/2020 2392 Timber Friday Stryofoam 8/28/2020 1384 Ripley Monday Wood 8/31/2020 1801 Kennard Monday Yardwaste 8/31/2020 SEPTEMBER 2020 ADDRESSROUTE DAYREASONDATE 2145 McMenemy Thursday Construction Material 9/3/2020 1724 McMenemy Thursday Compost 9/3/2020 #529 TH Thursday Stryofoam 9/3/2020 1861 Beaumont Thursday Compost 9/3/2020 345 Parkview Friday Weed Control Fabric 9/4/2020 Mplwd Apts Monday Food & Trash 9/8/2020 2000 Clarence Monday Stryofoam 9/8/2020 1947 White Bear Ave Monday Stryofoam 9/8/2020 1346 Cope Monday Stryofoam 9/8/2020 1137 Co Rd B Monday Rugs & Wood 9/8/2020 2533 Rose Tuesday Stryofoam 9/9/2020 1887 Radatz Wednesday Stryofoam 9/10/2020 2292 Co Rd D Wednesday Garbage 9/10/2020 Mississippi Apts Thursday Stryofoam 9/11/2020 1726 Abell Thursday Motor Oil 9/11/2020 204 McClelland Friday Mirror & Light Bulbs 9/12/2020 1764 Co Rd B Monday Clothes 9/14/2020 1137 Co Rd B Monday Rugs 9/14/2020 1260 Ripley Monday Mower Gas 9/14/2020 1867 Jackson Thursday Mirror 9/17/2020 2360 Dahl Friday Electronics 9/18/2020 1260 Ripley Monday Mower Gas 9/21/2020 1770 Duluth Monday Stryofoam 9/21/2020 1815 Flandrau Monday Free Stuff Mixed Trash 9/21/2020 1803 Flandrau Monday Stryofoam 9/21/2020 2241 Birmingham Monday Yard Waste 9/21/2020 1487 Sandhurst Monday Stryofoam 9/21/2020 1970 Dieter Monday Yard Waste 9/21/2020 1137 Co Rd B Monday Rugs,Wood & Trash 9/21/2020 Oak Hill Ct Tuesday Left Contractor Bags 9/22/2020 2685 Barclay Wednesday Mattress & Wood 9/23/2020 1617 Brooks Wednesday Stryofoam 9/23/2020 2607 Ariel Wednesday Wood 9/23/2020 1745 Edgerton Thursday Tagged Cart Placement 9/24/2020 2086 Burr Thursday Food & Maggots 9/24/2020 2256 Arkwright Thursday Paint 9/24/2020 1826 Agate Thursday Stryofoam 9/24/2020 150 Roselawn Thursday Stryofoam 9/24/2020 77 Ferndale Friday Water Cooler 9/25/2020 898 Marnine Friday Stryofoam 9/25/2020 1942 Price Monday Drywall 9/28/2020 1669 Burke Monday Wood 9/28/2020 2245 Ide Monday Hose 9/28/2020 1459 Laurie Monday Wood 9/28/2020 2225 McAfee Monday Cat Liter 9/28/2020 1963 Barclay Monday Trash 9/28/2020 1944 Flandrau Monday Stryofoam 9/28/2020 1980 Hazelwood Monday Mirror 9/28/2020 1137 Co Rd B Monday Rugs 9/28/2020 1851 Maryknoll Monday Trash 9/28/2020 2831 Southlawn Wednesday 1 cart By Garage 9/30/2020 OCTOBER 2020 ADDRESS ROUTE DAY REASON DATE 367 Belmont Thursday Yard Waste 10/1/2020 2324 Moreland Friday Styrofoam 10/2/2020 826 Sterling Friday Styrofoam 10/2/2020 1874 East Shore Monday Styrofoam 10/5/2020 1772 Flandrau Monday Carpet 10/5/2020 1742 Trails Edge TH Monday Styrofoam In Boxes 10/5/2020 1137 Co Rd B Monday Rugs & Trash 10/5/2020 1247 Leland Monday At Garage 10/5/2020 812 Mcknight Tuesday Air Conditioner 10/6/2020 1681 Co Rd C Wednesday Tagged Placement 10/7/2020 1745 Edgerton Thursday Tagged Blocked 10/8/2020 367 Belmont Thursday Yard Waste 10/8/2020 Western Hills Apts Thursday Parking Lot Construction 10/8/2020 Maplwd Gardens Friday Trash 10/9/2020 1460 Burke Monday Hose 10/12/2020 1137 Co Rd B Monday Rugs & Wood 10/12/2020 1874 East Shore Monday Styrofoam 10/12/2020 1256 Mayhill Tuesday Garbage 10/13/2020 2946 McKnight Wednesday Box Styrofoam 10/14/2020 2972 Frederick Wednesday Carpet Padding 10/14/2020 3104 Walter Wednesday Pile Of Junk 10/14/2020 509 Roselawn Thursday Trash 10/15/2020 2301 Valley View Friday Stryofoam 10/16/2020 799 Dorland Friday Stryofoam 10/16/2020 1874 East Shore Monday Stryofoam 10/19/2020 1137 County Road B Monday Rugs & Wood 10/19/2020 1587 Grandview Wednesday Againist Truck 10/21/2020 Sibley Cove Wednesday 1 Trash 10/21/2020 2946 McKnight Wednesday Mailbox By Plow 10/21/2020 1741 Edgerton Thursday Cart Blocked Tagged In Past 10/22/2020 367 Belmont Thursday Yard Waste 10/22/2020 1193 Lark Monday Stryofoam 10/26/2020 518 Co Rd B Thursday Yard Waste 10/29/2020 Western Hills Apts Thursday Stryofoam 10/29/2020 42 Roselawn Thursday Tied Shut 10/29/2020 1735 Abel Thursday Styrofoam 10/29/2020 412 Marine Friday Garden Hose 10/30/2020 2577 Mailand Friday Box Styrofoam 10/30/2020 NOVEMBER 2020 ADDRESS ROUTE DAY REASON DATE 1419 Lark Monday Styrofoam 11/2/2020 1513 Co Rd B Monday Mirror 11/2/2020 1137 Co Rd B Monday Rugs 11/2/2020 1264 Dennis Tuesday Yard Waste 11/3/2020 3048 Walters Wednesday Grass & Wood 11/4/2020 1879 Radatz Wednesday Light Bulbs 11/4/2020 2103 Bradley Thursday Yard Waste 11/5/2020 367 Belmont Thursday Yard Waste 11/5/2020 Gold Star Thursday Trash In Cart 11/5/2020 758 New Century Friday Styrofoam 11/6/2020 Mplwd Gardens Friday Trash In Cart 11/6/2020 830 Crestview Friday Styrofoam 11/6/2020 1676 Sandhurst Monday Leaves 11/9/2020 1504 Laurie Monday Bag With Pillow 11/9/2020 1468 Eldridge Monday Trash In Cart 11/9/2020 1454 Eldridge Monday Food& Stryofoam 11/9/2020 1431 Skillman Monday Wood 11/9/2020 1940 Barclay Monday Leaves 11/9/2020 1136 Co Rd B Monday Vacuum 11/9/2020 TH Tuesday Box Styrofoam 11/10/2020 Beaver Creek Tuesday Box Styrofoam 11/10/2020 3047 Brentwood Wednesday Yard Waste 11/11/2020 367 Belmont Thursday Yard Waste 3 weeks 11/12/2020 2508 James Friday Mostly Empty Frozen 11/13/2020 84 Ferndale Friday Aquarium 11/13/2020 1773 Kennard Monday Yard Waste 11/16/2020 3001 McKnight Wednesday Yard Waste 11/18/2020 2676 English Wednesday Box Styrofoam 11/18/2020 367 Belmont Thursday Trash In Cart 11/19/2020 1276 Junction Monday Lamps 11/23/2020 3029 Mary Wednesday Wood / Stryo 11/25/2020 2013 TH Wednesday Stryofoam 11/25/2020 1714 Edgemont Thursday Stryofoam 11/27/2020 84 Ferndale Friday Full Wood 11/28/2020 826 Sterling Friday Stryofoam 11/28/2020 1526 Laurie Monday Carpet 11/30/2020 DECEMBER 2020 ADDRESS ROUTE DAY REASON DATE 2676 English Wednesday Trash 12/2/2020 2285 Standridge Wednesday Stryofoam 12/2/2020 2946 McKnight Wednesday Left Black Bag W/ Recycle 12/2/2020 2086 Burr Thursday Garbage 12/3/2020 2359 Teakwood Friday Cart Blocked 12/4/2020 2301 Hillwood Friday Stryofoam 12/4/2020 2700 Brookview Friday Stryofoam 12/4/2020 1622 Sandhurst Monday Light Bulbs 12/7/2020 1546 Laurie Monday Stryofoam 12/7/2020 1509 Cope Monday Leaves 12/7/2020 1272 Co Rd B Monday 2 Mowers Filled With Gas 12/7/2020 1693 Ruth Monday Stryofoam 12/7/2020 1758 Edward Monday Stryofoam 12/7/2020 1296 Dennis Tuesday Stryofoam 12/8/2020 1390 Currie Tuesday Box W/ Stryofoam 12/8/2020 1712 Abell Thursday Stryofoam 12/10/2020 1724 Abell Thursday Stryofoam 12/10/2020 15 McClelland Friday Carpet 12/11/2020 Mplwd Gardens Friday Trash 12/11/2020 2338 Overlook Friday Stryofoam 12/11/2020 1038 Crestview Friday Stryofoam 12/11/2020 982 McClelland Friday Sticks & Branches 12/11/2020 982 Farrell Friday Stryofoam 12/11/2020 Townhomes #519 Tuesday Wood 12/15/2020 1071 Ferndale Tuesday Stryofoam 12/15/2020 2418 Gall Wednesday Stryofoam 12/16/2020 1854 Desota Thursday Vacuum 12/17/2020 2311 Valley View Friday Stryofoam 12/18/2020 2313 Phylis Friday Wood 12/18/2020 2296 Dahl Friday Stryofoam 12/18/2020 2412 King Friday Boxes Of Trash 12/18/2020 Mplwd Gardens Friday Trash 12/18/2020 1764 Co Rd B Monday Trash 12/21/2020 1768 TH Monday Stryofoam 12/21/2020 967 Century Tuesday Carpet 12/22/2020 1364 Pine Tree Dr Tuesday Wood Trim 12/22/2020 2622 Angela Ct Tuesday Box W/ Stryofoam 12/22/2020 3133 Furness Wednesday Stryofoam Food Containers 12/23/2020 2000 Edgemont Thursday Wood Boards 12/24/2020 451 Crestview Friday Black Bag Wrapping Paper 12/25/2020 389 High Point Curv Friday Tagged Blocked Carts 12/25/2020 449 Sterling Friday Garbage Bag Wrapping Paper 12/25/2020 Mplwd Gardens Friday Trash 12/25/2020 1767 Clarence Monday Stryofoam 12/28/2020 2563 Geranium Tuesday Stryofoam 12/29/2020 750 Meyer Tuesday Stryofoam & Trash 12/29/2020 1344 Rollings ? Tuesday Trash Bag Wrapping Paper 12/29/2020 1351-1343 Co Rd C Wednesday Foam Pad 12/30/2020 Lakeview Church Wednesday Plowed In 12/30/2020 2146 Lydia Wednesday Blinds 12/30/2020 1700 Agate Thursday Trash Tagged 12/31/2020 Appendix G Complaints and Compliments Date Resident Name Address Compliment 3/23/20 Christina 879 Sterling St S Thank you. And thank your team for continuing to Mastro provide an essential service. 4/15/20 Karla 2408 Barclay St Recycle drive does an amazing job with grabbing all extra recycle around the neighborhood and always make sure its cleaned up nicely. We truly appreciate him as our driver. 5/18/20 Shayla Walker 1531 Ripley Ave I just want to say thank you for still being out and about making sure we are all taken care of. Our recycling guy today dropped a bottle from our recycling can when he dumped it, our can was a bit full so not his fault I'm the least. Bottle shattered all over the bottom of our driveway, he stopped and got out, picked up all of the glass and made sure it was all taken care of. I really appreciate it, I run my dogs and I have two small children that could have gotten hurt on it so thank you all again for doing a great job! 7/3/20 Micki Tschida 2701 Mayer Ln I want to recognize the effort of the driver in our neighborhood. The roads are horrible and even though the truck was stuck in a bad spot, he continued on while backing up streets and making and terrible roads he kept going and was positive in his demeanor. I have seen him over this construction time and he is great. There have been times when our garbage was missed but never our recycling. Great Work!! Please let him know he is appreciated. Thank you 9/14/20 John 1201 Frost Ave "That driver is a great guy" customer didn't have his cart at the curb and the driver went up and got it and emptied it Attachment 2 2021 Recycling Collection Work Plan The recycling contract with Tennis Sanitation outlines that the Contractor shall submit an annual work plan proposal no later than November 1 for the upcoming calendar year. The work plan will outline key priorities for system improvements, including improvements outlined in the City’s SCORE recycling work plan from Ramsey County. The City shall review and approve the work plan, which shall then be incorporated by reference as an amendment to the recycling contract. Following are service improvements proposed for the City’s recycling program in 2021: 1.Household count audit: The City has an agreement with St. Paul Regional Water Services to add the recycling fee onto single and multi-family residential water bills. The Contractor bills the City monthly for the collection of recycling from these properties. Therefore, conducting annual household audits will ensure correct billing by the Contractor. In 2021, the City and the Contractor will update the list of residential dwelling units eligible for recycling collection. This will be accomplished by reviewing addresses associated with the Solid Waste Guide mailing list, trash hauling and water billing, and new building permits. The updated list of residential dwelling units eligible for recycling collection will be used for billing purposes. 2.Single-family recycling improvements: a.Curbside recycling cart and participation audit: The Contractor supplies the recycling carts to residential dwelling units. The initial 2014 rollout of carts included 65-gallon recycling carts supplied to single-family homes, and 35-gallon recycling carts supplied to townhomes. The Contractor now offers recycling carts in three sizes, including 35, 65, and 95 gallon carts. The Contractor shall conduct a recycling cart and participation audit for all eligible residential curbside-recycling participants. The audit will include identification of the size, number, and condition of educational recycling labels on the carts; as well as residents that have not placed carts out for collection. b.Residuals: Work with the City on an educational campaign to decrease residuals in the recycling stream. In particular, education on how to properly dispose of Styrofoam. 3.Multi-family recycling improvements: a.Recycling dumpsters: Work with the City to identify multi-family properties that would benefit from the collection of recyclables in dumpsters. b.Ramsey County resources: Work with the City to promote Ramsey County’s free resources and grant opportunities available to property owners and managers to help engage tenants in recycling. 4.Small business and church recycling improvements: a.Small business and church opt-in: Work with the City to promote the opportunity for small businesses and churches to opt into the City’s residential recycling program. b.Recycling dumpsters: Work with the City to promote the collection of recycling in recycling dumpsters to small businesses and churches. c.Ramsey County resources: Work with the City to promote Ramsey County’s free resources and grant opportunities available to small businesses and churches to create or improve recycling programs. Agenda Item 5.b. ENVIRONMENTAL& NATURAL RESOURCES COMMISSIONSTAFF REPORT Meeting Date , 2021 REPORT TO: Environmental and Natural Resources Commission REPORT FROM: Shann Finwall, AICP, Environmental Planner PRESENTER: Shann Finwall, AICP, Environmental Planner AGENDA ITEM: Republic Services Trash and Yard Waste Collection Annual Review Action Requested: MotionDiscussion Public Hearing Form of Action: Resolution OrdinanceContract/Agreement Proclamation Policy Issue: The City’s contract with Republic Services requires that the City hold an annual review for the residential trash and yard waste collection services and adopt an annual work plan. Recommended Action: Motion to approve the 2020 Trash and Yard Waste Collection Year-End Report and 2021 Trash and Yard Waste Collection Work Plan. Fiscal Impact: Is There a Fiscal Impact? No Yes, the true or estimated cost is $0 Financing source(s): Adopted Budget Budget Modification New Revenue Source Use of Reserves Other: N/A Strategic Plan Relevance: Financial SustainabilityIntegrated CommunicationTargeted Redevelopment Operational EffectivenessCommunity InclusivenessInfrastructure & Asset Mgmt. The City’s residential trash and yard waste collection program creates operational effectiveness by protecting public health and safety and promoting city cleanliness and livability. It is also an important component of the City’s green infrastructure by using best management practices to reduce waste and protect air quality, water quality, and natural resources. Background 2020-2025 Trash and Yard Waste Collection Contract The trash and yard waste collection Contract with Republic Services began on January 1, 2020, and ends June 30, 2025. Trash and Yard Waste Collection Annual Review The Contract requires that the City schedule an annual meeting with the Contractor. The objectives of the annual meeting include (but are not limited to): Review Contractor’s annual report. Review Contractor’s performance based on feedback from residents to the City’s Environmental and Natural Resources Commission, City Council, and City staff. Review Contractor’s recommendations for improvement in the City’s trash and yard waste collection program, including enhanced public education and other opportunities as contained within the annual work plan for the upcoming year. Review City staff recommendations for Contractor’s service improvements. Discuss the Pay as You Throw (PAYT) pricing schedule, including a careful review of the actual number of Trash carts by size from the previous Agreement year, Trash cart switches by Trash cart size, and agree upon the details of PAYT price increments for the next Agreement year. (Note: The City and the Contractor will meet annually in August to create a PAYT price schedule for each subsequent year.) Discuss other opportunities for improvement with the remaining years under the current Agreement. Trash and Yard Waste Collection Five Year Implementation Plan The Contract outlines details for the City and the Contractor to develop an overall implementation plan that identifies all tasks and assignments not yet specified in the Agreement. The implementation plan shall include all future major activities, including (but not limited to): Means to maintain adequate Trash cart inventory records, including addressing the potential use of the RFID tag cart identification system. Possible Organic Waste collections. Details of the PAYT schedule for each future Agreement year. Improvements in routing Trash and Yard Waste Collection Year-End Report The Contract outlines requirements of the year-end reports as follows: Trash cart size / Collection service level, including weekly and every other week (EOW). Total quantities of Trash collected (in tons). Total quantities of Yard Waste collected (in tons). Total quantities of Bulky Items collected (in tons or item counts) separated into regular Bulky Item collection and Fall Clean-Up Campaign collection of Bulky Items. Revisions to any counts of eligible households served. Number of Trash cart switches, repairs, replacements, and trash cart purchases needed. Service log of all resident addresses where education tags were left because of prohibited materials set out for Trash Collection or other forms of non-compliance. Log of all complaints, including the nature of the complaints, to include the following: names, addresses, and contact numbers of the complainants; the date and time received; the Contractor’s response; and the date and time of the response. National call center details including number of calls, speed to answer, call abandonment, average call handle time. Safety and accident reports. Residents with walk-up service. Total number of households served by: o Single-Family Dwellings. o Dwellings within homeowners’ associations (e.g., townhomes, manufactured homes, or other planned unit developments). o Route by day. Customer service improvements based on the net promoter scores. Gallons of fuel or mileage of vehicles traveled for the City’s greenhouse gas assessment. Trash and Yard Waste Yearly Work Plan The Contractor shall submit an annual work plan proposal no later than November 1 for the upcoming calendar year to outline key priorities for system improvements. Items to be included in the annual work plan are any proposed amendments to the “five–year” implementation schedule as outlined above, customer service improvements based on the net promoter scores, household audits (as needed), discussions regarding the feasibility of on-call walk-up service, and proposed improvements to the Spring Clean Up and Fall Clean-Up Campaign. Public education tools shall be itemized and approximate timelines described. Other service improvements may also be included in the annual work plan. The City shall review and approve the work plan during the Annual Performance Review outlined below. The annual work plan shall be incorporated by reference as amendments to this Agreement. Republic Services Annual Review 2020 Trash and Yard Waste Collection Year-End Report The Trash and Yard Waste Year-End Report (Attachment 1) summarizes implementation strategies taken by Republic Services and the City in 2020 to improve service. These strategies include: Sustainable cart management plan Roll out of 95 gallon yard waste carts Fall Clean-Up Campaign Pay as You Throw schedule The report also summarizes the 2020 data of materials collected, household counts, cart sizes, etc. A comparison of a sampling of the data from 2019 to 2020 follows: ____2019 2020 Trash collected 8,146.44 tons 8,871.61 tons Bulky items1,069.00 tons 1,891.00 tons Yard waste collected785.27 tons 648.30 tons Single-family accounts8,924 8,924 (9,498) Townhome/manufactured home accounts144 209 Permanent exemptions264 162 Walk-up service59 66 Yard waste accounts1,297 1,333 Trash and Yard Waste Collection Draft 2021 Work Plan The 2021 Draft Trash and Yard Waste Collection Work Plan (Attachment 2) includes recommendations for improvements to the City’s trash and yard waste collection program including trash warranty report, yard waste subscription outreach, Spring Clean Up coverage, City facilities assessment and improvements, billing change report, townhome and manufactured home opt-in outreach, and net promotor score report and customer service improvements. Attachments 1.2020Trash and Yard Waste Collection Year-End Report 2.2021 Trash and Yard Waste Collection Work Plan Attachment 1 CITY OF MAPLEWOOD AND REPUBLIC SERVICES 2020TRASH AND YARDWASTE COLLECTION YEAR-END REPORT CITY OF MAPLEWOOD AND REPUBLIC SERVICES 2020TRASH AND YARD WASTECOLLECTIONYEAR-END REPORT Annual Review The contract with Republic Servicesfor single-family residential trash and yard waste collection began on January 1, 2020,and will end on June 30, 2025. The City of Maplewood supplies the trash carts in four sizes (20, 32, 65, and 95 gallons). Republic Services manages the trash carts. The trash is collected at the curb weekly on one of five day-certain trash routes. Republic Services offers yard waste collection on a subscription basis and bulky item collection on a per-item fee basis. The contract requires that services provided by Republic Services be reviewed annually by the Environmental and Natural Resources Commission. The objectives of the annual review are to: Review Natural Resources Commission, City Council, and City staff. sh and yard waste collection program, including enhanced public education and other opportunities as contained within the annual work plan for the upcoming year. Discuss the Pay as You Throw (PAYT) pricing schedule, including careful review of the actual number of Trash carts by size from the previous Agreement year, Trash cart switches by Trash cart size, and agree upon the details of PAYT price increments for the next Agreement year. (Note: The City and the Contractor will meet annually in August to create a PAYT price schedule for each subsequent year.) Discuss other opportunities for improvement with the remaining years under the current Agreement. Sustainable Cart Management The City purchases trash carts for the residential trash collection program. Republic Services manages the carts. In 2020, Republic Services and the City agreed upon a cart purchase timeline. Republic Services will notify the City twice a year of required cart purchases. The City will then have adequate time to purchase the exact number and size of trash carts needed to ensure adequate inventory. Yard Waste Carts Republic Services conducteda yard waste cart audit to determine the number and size of yard waste carts in use. Residents with 65 gallon yard waste carts were given the opportunity to switch to a 95 gallon yard waste cart per the new trash and yard waste collection contract. Fall Clean-Up Campaign Republic Services assisted the City with its eighthannual Fall Clean-Up Campaign in October 2020. The Campaign offered reduced price curbside bulky item collection and an educational component focusing on reducing, reusing, and recycling. In 2020,690 bulky items were collected during the Campaign. Pay as You Throw In 2020 Republic Services and the City agreed upon a Pay As You Throw pricing schedule (PAYT) to begin with the rate adjustment in 2021. The 2021 PAYT price adjustmentsadded more of the disposal fee to the larger cart sizes (65 and 96 gallons). This created an increased price increment for those carts, encouraging residents to reduce the size of their trash cart. This will help the City achieve its goal of reducing waste and increasing recycling. 2020Year-End Trash Services Report The 2020Year-End Trash Services Report attached as an addendum to this report summarizes the service levels for the City of Maplewood residential trash and yard waste collection program including: 1.Collection service levels.12.Types of educational call/tag. 2.Account information.13.Customer complaints/compliments 3.Trash carts in use.14.Type of safety and accidents. 4.Trash cart inventory.15.Approximate lifts per route per day. 5.Trash carts to be purchased.16.Customer Service Improvement 6.Trash cart parts to be purchased.Based on Republic Services Net 7.Trash cart warranty issues.Promoter Score 8.Trash cart activity.17.Fall Clean-Up Campaign 9.Customer service phone calls.18.Approximate lifts per route per day 10.Disposal information in tons.19.Gasoline Used Per Vehicle 11.Delinquent accounts. Addendum to 2020 Trash and Yard Waste Collection Year-End Report be bebe be EndEndEndEndEndEndEnd to 4toto4 to 184840551848405540 50 126300180126300180 130268270 100100127 N/A 106734203861 1,3331,0673,4203,8619,119 59 144264 confirmedconfirmedconfirmedconfirmed 8924 40 130 268270 44 18484055591848405519 N/AN/AN/A N/A 20 40 133 44 0 184840555918484055 N/A 4453 18484055591848405560 10 123125126300300300180180180144144144264264264123125126300300300180180180150 N/A 4456 1848405559184840556057 124300180144264124300180180 N/AN/AN/AN/AN/AN/AN/AN/AN/A N/A 44 0 1848405559184840557039 127300180144264127300180178 AugSeptOctNovDecYearAugSeptOctNovDecYearAugSeptOctNovDecYearAugSeptOctNovDecYear 103 AugSeptOctNovDecYear AugSeptOctNovDecYearAugSeptOctNovDecYear N/A Services 44 1848405559184840558012 JulJulJulJulJulJulJul 126300180144264126300180173 163120 N/A Republic 44 1848405518484055 598516 JunJunJunJunJun JunJun 126300180144264126300180147164115 N/AN/AN/A N/AN/AN/AN/AN/AN/A N/A by 447 1848405518484055 5987 126300180144264126300180196221193 N/AN/AN/A MayMayMayMayMayMay N/A May Submitted 44 0 18484055591848405519 N/A 44 06 Report N/AN/AN/AN/AN/AN/A N/A 44 093232094 18184848404055555959181848484040555512317251 FebMarAprFebMarAprFebMarAprFebMarAprFebMarApr N/A Services 440 1848405518484055 594651 28 JanFebMarAprJanFebMarApr 140137132131301300300300180180180180144144144144264264264264140137132131301300300300180180180180143120136220 N/AN/AN/AN/AN/AN/A Trash JanJanJanJanJan N/A 1025104310471041104210481046103610391033107410673428344334343429340233913402341334143434342834203873384138453855388138863877391339093882385038611025104310471041104210481046103610391033107410673428344 33434342934023391340234133414343434283420387338413845385538813886387739133909388238503861911291099103910190969096909691349131911791229119 129012831309133113501364137513711363135113371333 8,9248,9248,9248,9248,9248,9248,9248,9248,9248,9248,9248,924 End Year Accounts Home Purchased Issues be Levels Purchased to be use use Accounts WeeklyWeeklyWeeklyWeeklyWeeklyWeeklyWeeklyWeeklyWeeklyWeeklyWeeklyWeekly to Exemptions Accounts in Maplewood in InventoryParts Warranty Service EOWWeeklyWeeklyWeeklyWeeklyEOWWeeklyWeeklyWeeklyWeekly Information Services Family CartCartsCartCart carts up GallonGallonGallonGallonGallon GallonGallonGallonGallonGallonGallonGallon waste GallonGallonGallonGallonGallonGallonGallonGallonGallonGallonGallonGallonGallonGallongalgalgal 2020 Collection 20203265952/322/652/953/954/955/95 Account SingleTownhome/ManufacturedPermanentWalkYard Containers 20203265952/322/652/953/954/955/95Trash Trash 20326595 Trash 306090 TrashTrash Year TotalTotalTotalTotal $84 03008 1005760 for 201020801612 352 895139155 690N/A118 104210193602 648.30 8871.611891.00 $82 $29,538.48 84.00 00 3493941765 153 N/A $ 0 0 . 2 8 1 1933888815 $ 82.00 4000102000000000000 2873919212 300244391631757629690122690N/A $ 82.00 5 10545713 101240648129 N/A $ 82.00 34413 4 2674719713 285567153 AugSeptOctNovDecAnnualAugSeptOctNovDecAugSeptOctNovDecAnnualAugSeptOctNovDecTotalAugSeptOctNovDecAnnualAugSeptOctNovDecAnnual N/A $ 82.00 5 1667708612 JulJulJulJulJulJul 256752142 N/A $ 82.00 6 20647028 JunJunJunJunJunJun 156344602214 2:072:132:092:531:442:512:24 N/A $ 82.00 308767752822 :23 309247126 MayMayMay N/A MayMayMay $ 82.00 406573236580 :12 104 N/A $ 0 0 . 2 8 75 073.5887.22105.1772.2171.637591.5671.93 MarApr N/A $ 0 0 . 2 8 4000000100000000000000000000000000000020044000000000000113050234010000000000000020020002000000000000084568912002212131011000020121 0000000005201123000011100000000000000000000022220 3730685957692792 :06:13 14563 FebFebMarApr $ N/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/A 82.00 $984.50$30.00$4,171.37$80,704.57$2,959.96$57,116.86$4,173.08$73,927.35$3,392.36$67,895.88$4,346.49$70,953.17N/A 500 03000000003270020 6233 51 15 :28 JanFebMarAprJanFebMarAprJanFebMarAprJanJanFebMarApr 102117319311233370434109182192 N/AN/A $2,166.42$18,076.60$2,909.52$0.00$207.19$20,098.52$588.67$17,503.00$1,618.58$23,666.25$1,014.99$24,088.69N/A 3:474:003:464:074:044:354:274:134:374:364:064:05$9,904.22$9,738.41$362.23$11,718.17$78.13$0.00$24.80$10,742.51$324.31$9,739.67$872.75$14,185.32N/A Jan 470420652799432033693533372427042663343037243107 1,9141,2012,4642,5191,3372,1921,2062,4071,3352,2431,1942,234 $30,429.33$270.11$32,426.07$19,064.57$32,728.07$1,062.33$26,503.87$2,149.56$35,953.51$1,430.37$34,729.01$2,013.31N/A $10,962.89$1,853.08$13,854.32$107.15$14,393.87$9,867.90$13,838.34$374.91$14,293.80$1,036.40$16,583.80$902.52N/A$13,950.92$22,739.33$12,558.07$27,675.02$32,730.63$24,431.45$30,926.36$28,017.54$34,824. 62$26,966.12$33,797.79$7,382.53N/A$68,398.28$52,707.53$66,281.58$139,269.48$83,097.85$112,577.06$76,055.12$132,714.87$90,407.18$130,734.69$91,344.83$119,525.54N/A 622.24503.60650.68773.39823.92831.22844.70795.57800.93763.83745.87715.66 office our $ for average an are s and instruction specific Bags program Calls Tons Newport on in bags/cart Call/Tag RRT Due Cart not scheduled Maplewood Items Trash Phone Calls Level inComplaintCompliment not Ton butIssue PastCan/Plastic Dollarsnot dueduedue plasticTrash wasteBulk /Repair AverageCollected are dueduedue Cart Per Accounts AccountsFunds Collectedininout Phone Activity CollectedoutItem up Tree Service DueItem Complaints/Compliment waste Answerpastpastpast Information Service of Yardheavy EducationYWInquiryInquiry Switchesoffoff pastpastpast Educational Time Fee Time to Cart Personalin (trash) numbers Snow ActivityAccountsPast of wastewastewastewaste ItemsItems Placementtoo Yard Cleandaysdaysdays Abandonment Out daysdaysdays Trash VolumeReplacementRemovalDeliveryRemoveAddTotal Customer NumberSpeedCallHandle Disposal MSWYardBulkCityTipping Delinquent Total306090120150180TotalWrittenWritten Type BulkCartIncreaseUsingCartOv ersizedProhibitedYardYardYardClearSetChristmasGeneralTrashTotal Customer GeneralGeneral *These Total 0 7.5 19.2 Total *Difference 11.7 Benchmark AugSeptOctNovDecAnnualAugSeptOctNovDec 11.512.017.130.130.7 JulJul 9.1 JunJun 0 Fri 781 25.030.7 MayMay 0 6751121 perper 0000000000001059 763838 153 26.114.3** weekweek MilesMiles 5150 690589 perper 0 65321616 JanFebMarAprJanFebMarApr 4161660161382 73.5191 13.0 MonTueWedThu 105110201120970935 weekweek GallonsGallons Tons/QTY & of on 19 Covid Reliability Based Score to day November) consistency, due per Topics 2020 through Promoter round) route (Electronics/Appliance April Oct Accidents complaints,in 2019 Improvementper Net year (April Up on Comment 502504508 and lifts Serviced (All etc.) collected based Collections ServiceClean is Trucks Services not Safety (problems, BulksAppliance Bulks)NumberNumberNumber Trucks Bulk of Customer was Wide TypeCustomerRepublic 2020Serviceexperience,City TotalHomeElectronicsHomesHomes Approximate RouteRouteRoute Trash 244524472448 Compost 242924302431 *Benchmark**NPS Attachment 2 2021 Trash and Yard Waste Collection Work Plan The trash and yard waste collection contract with Republic Services outlines that the Contractor shall submit an annual work plan proposal no later than November 1 for the upcoming calendar year. The work plan will outline key priorities for system improvements, including customer service improvements based on the net promoter scores, household audits (as needed), and proposed improvements to the Spring Clean-Up and Fall Clean-Up Campaigns. The City shall review and approve the work plan, which shall then be incorporated by reference as an amendment to the trash and yard waste collection contract. Following are service improvements proposed for the City’s trash and yard waste collection program in 2021: 1.Trash cart warranty report: The City owns the trash carts used in the residential trash hauling system. The Contractor manages the carts including cart delivery and pick up for new and closed accounts, minor cart repair, submittal of cart warranties, monitoring cart inventory including notifying the City when new carts need to be purchased. The trash carts carry a ten- year warranty. Warranty credits are issued to the City, which can be used to reimburse the cost of purchasing new carts. To ensure the City is aware of all outstanding warranties and can account for those credits in its cart budgeting, the Contractor shall submit a quarterly cart warranty report that outlines: a.Number of carts submitted for warranty. b.Size of carts submitted for warranty. c.Reason for warranty submittal. d.Credits received for each size cart. 2.Yard waste collection subscription outreach: Work with the City on the creation and distribution of a seasonal yard waste subscription article, mailing, or billing notice. The outreach material will include the cost of the seasonal subscription, collection dates, size of yard waste cart offered, and additional yard waste collected weekly outside of the cart. 3.Spring Clean-Up: The Contractor will assist the City with its annual Spring Clean Up scheduled for Saturday, April 17, 2021, from 8 am to 1 pm at Aldrich Arena (1850 White Bear Avenue). The Contractor will collect and dispose of mixed municipal solid waste and bulky items collected and help coordinate the collection of payments during the event. 4.City Facilities: As part of the new trash and yard waste collection contract, Republic Services collects trash and organics at City facilities at no cost. Republic Services and the City will identify the number and size of existing trash and organics containers at City facilities. This list will be used to right-size the number and size of containers to ensure adequate collection of trash and organics at City facilities. 5.Billing: The Contractor will review the logistics and costs associated with converting the City’s bi-monthly trash hauling billing to begin in January, rather than February of each new year. This will allow the yearly trash rate increases to be displayed on the January/February bill, rather than the December/January bill which causes confusion. 6.Townhomes and manufactured home opt-in: All single-family properties with up to four units are included in the City’s trash hauling system. Townhomes and manufactured homes can opt into the trash hauling system. There are approximately 2,000 townhomes and manufactured homes that have not opted in. The Contractor will work with the City on the creation and distribution of outreach notifying the townhomes and manufactured homes of their eligibility to opt-in and the current pricing. 7.Net promoter score report and improvements: The Contractor manages customer service through a national call center for the City’s trash hauling system. To ensure the City’s residents receive accurate information and good customer service, the contract requires that the Contractor supply the City with details on the number of calls, speed to answer, call abandonment, average call handle time, and net promoter score. Net promoter scores are the percentage of customers rating their likelihood to recommend a company to a friend or colleague as 9 or 10 (promoters) minus the percentage rating that is at 6 or below (detractors) on a scale from 0 to 10. It is a management tool used as a measure of customer loyalty. The 2020 Year-End Report details a benchmark net promoter score for Republic Services’ customer service of 11.5, and the difference of 7.5. Contractor shall supply a report on customer service improvements proposed based on the score.